Catherine F

TRANSMED DONT HELP PENSIONERS!!

My pensioner parents have been with Transmed medical aid for OVER 40 years. They pay a monthly premium of OVER R9000 per month on medical aid. My father needs to have a procedure done and Transmed informs them they need to go to Tygerberg government hospital to get a letter to say they can’t do the the procedure within 3 weeks. Surely if you paying for a medical aid you should have to rely on the already exhausted government hospital to do a procedure. Transmed also has no empathy when dealing with clients. Call center staff treat clients with no personal touch and you are just a number. Transmed will do anything to not have to pay for chronic medical treatment or any procedure if they can help it. Surely one can escalate issues like this? No because the call center agent makes the decisions and that’s final. WORST CUSTOMER SERVICE EVER! WORST COVER EVER! STEALING FROM THE ELDERLY!