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Transmed
Claimed Business
T
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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elizma R
1 reviews | Active since Jan 2020
15 Aug 2024, 14:09
ONGOING NEGLECT OF PENSIONERS
I am writing with great disappointment and urgency to the medical aid review center regarding the plight of pensioners who continue to contribute to a medical scheme yet receive no services in return. It is unacceptable that essential MRI scans are being denied, and elderly members who have devoted over 50 years of their lives to this scheme are being turned away when they need critical treatments. To Transnet pensioners still paying for medical aid: after six decades of contributions, it feels as though our payments are completely in vain. Now that we need these services more than ever, they refuse to authorize necessary MRIs. It would be wiser to save your money rather than face this ongoing neglect.
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elizma R
1 reviews | Active since Jan 2020
15 Aug 2024, 14:09
ONGOING NEGLECT OF PENSIONERS
I am writing with great disappointment and urgency to the medical aid review center regarding the plight of pensioners who continue to contribute to a medical scheme yet receive no services in return. It is unacceptable that essential MRI scans are being denied, and elderly members who have devoted over 50 years of their lives to this scheme are being turned away when they need critical treatments. To Transnet pensioners still paying for medical aid: after six decades of contributions, it feels as though our payments are completely in vain. Now that we need these services more than ever, they refuse to authorize necessary MRIs. It would be wiser to save your money rather than face this ongoing neglect.
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Sanet O
1 reviews | Active since Jan 2020
20 Sept 2023, 03:32
TRANSMED IS DISGUSTING
Why must a Pensioner pay Almost R4000 for a medical aid, just to land up in a state hospital!!!!! Who is *****ing that money.... I can't understand the logic behind this.... TRANSMED THIS IS DISGUSTING....
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Sanet O
1 reviews | Active since Jan 2020
20 Sept 2023, 03:32
TRANSMED IS DISGUSTING
Why must a Pensioner pay Almost R4000 for a medical aid, just to land up in a state hospital!!!!! Who is *****ing that money.... I can't understand the logic behind this.... TRANSMED THIS IS DISGUSTING....
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Blanche B
1 reviews | Active since Jan 2020
10 Aug 2023, 08:19
UNSATISFIED SERVES
I HAVE SENT 2 CLAIMS PER EMAIL A MONTH AGO, I AM STILL WAITING FOR THEM TO REPLY TO MY CLAIMS. HOW CAN IT TAKE SO LONG TO ANSWER .WHAT IS GOING ON WITH THE STAFF? BM BIRKENSTOCK NO 4586110, ID 4612100101086
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Blanche B
1 reviews | Active since Jan 2020
10 Aug 2023, 08:19
UNSATISFIED SERVES
I HAVE SENT 2 CLAIMS PER EMAIL A MONTH AGO, I AM STILL WAITING FOR THEM TO REPLY TO MY CLAIMS. HOW CAN IT TAKE SO LONG TO ANSWER .WHAT IS GOING ON WITH THE STAFF? BM BIRKENSTOCK NO 4586110, ID 4612100101086
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Antoinette L
1 reviews | Active since Jan 2020
11 Feb 2022, 09:11
Transmed and Covid tests
All Transmed pensioner patients to be aware of Covid testing and penalization by Transmed (Administered by Universal). Email was sent to Transmed on 7 January 2022 to inform them that my mom, 78 year old pensioner, was referred for a Covid test due to exposure, and she tested positive. Response to the email Ref: 6164195 was focused around processing of payment and that payment cannot be done as they are in need of the account, at no stage was Authorization suggested or mentioned. On receipt of the member statement I inquired about the short payment with code - SR - Specialist - no auth. Please be aware the transhealth newsletter sent to members says: “For confirmed coronavirus Covid-19 cases, the cost of diagnosis and treatment will be covered from the major medical benefit” The response I received was the following:- "Kindly be advised that the above claim has been rejected as SR - Specialist - no auth because you were referred by a specialist, should you have been referred by your GP no authorisation would have been required. " My question why is this not communicated to members. When I informed Transmed why was the focus on payment and why was auth not given. Pensioners are soft targets for exploitation in all and every situation.
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Antoinette L
1 reviews | Active since Jan 2020
11 Feb 2022, 09:11
Transmed and Covid tests
All Transmed pensioner patients to be aware of Covid testing and penalization by Transmed (Administered by Universal). Email was sent to Transmed on 7 January 2022 to inform them that my mom, 78 year old pensioner, was referred for a Covid test due to exposure, and she tested positive. Response to the email Ref: 6164195 was focused around processing of payment and that payment cannot be done as they are in need of the account, at no stage was Authorization suggested or mentioned. On receipt of the member statement I inquired about the short payment with code - SR - Specialist - no auth. Please be aware the transhealth newsletter sent to members says: “For confirmed coronavirus Covid-19 cases, the cost of diagnosis and treatment will be covered from the major medical benefit” The response I received was the following:- "Kindly be advised that the above claim has been rejected as SR - Specialist - no auth because you were referred by a specialist, should you have been referred by your GP no authorisation would have been required. " My question why is this not communicated to members. When I informed Transmed why was the focus on payment and why was auth not given. Pensioners are soft targets for exploitation in all and every situation.
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Henno E
1 reviews | Active since Jan 2020
22 Oct 2021, 09:46
BAD VERY BAD SERVICE FROM TRANSMED
Transmed in comparison to other medicals aids in South Africa has the worst and most difficult protocols and unnecessary requirements in processing a claim. They have no consideration for the member! Call Centre is a joke! Staff are a joke! Further they are so confused in dealing with a claim. Made 100 calls to resolve the claim issues, spoke to 20 different people. And I am not allowed to speak to a Senior Manager! They have no complaints resolution department! Which is ridiculous! You are unable to speak to Senior Management of the company! You are not allowed to speak to anyone in the Claims Department! Really unprofessional team and management from Transmed. They request duplicate information and have stupid protocols with regards to processing claims. 10 people phone you back with the same story every time, and no solutions! I have sent the requested information on the first email, 20 emails and phone calls later they keep on asking for stuff I have already sent them! Incompetent staff that does not check the paperwork properly. They do not cater for elderly members who doesn’t have email or whatever. Asking elderly people to run around and obtain non-essential paperwork! Unacceptable service from Transmed, you will be reported to The Council for Medical Schemes (CMS). Your protocols are not user friendly – especially for pensioners! Worst service I received from a Medical Aid! So frustrating to deal with Transmed! I am sure Transmed Management won't call me, has they don't have Senior Management!
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Henno E
1 reviews | Active since Jan 2020
22 Oct 2021, 09:46
BAD VERY BAD SERVICE FROM TRANSMED
Transmed in comparison to other medicals aids in South Africa has the worst and most difficult protocols and unnecessary requirements in processing a claim. They have no consideration for the member! Call Centre is a joke! Staff are a joke! Further they are so confused in dealing with a claim. Made 100 calls to resolve the claim issues, spoke to 20 different people. And I am not allowed to speak to a Senior Manager! They have no complaints resolution department! Which is ridiculous! You are unable to speak to Senior Management of the company! You are not allowed to speak to anyone in the Claims Department! Really unprofessional team and management from Transmed. They request duplicate information and have stupid protocols with regards to processing claims. 10 people phone you back with the same story every time, and no solutions! I have sent the requested information on the first email, 20 emails and phone calls later they keep on asking for stuff I have already sent them! Incompetent staff that does not check the paperwork properly. They do not cater for elderly members who doesn’t have email or whatever. Asking elderly people to run around and obtain non-essential paperwork! Unacceptable service from Transmed, you will be reported to The Council for Medical Schemes (CMS). Your protocols are not user friendly – especially for pensioners! Worst service I received from a Medical Aid! So frustrating to deal with Transmed! I am sure Transmed Management won't call me, has they don't have Senior Management!
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Mariam T
1 reviews | Active since Jan 2020
9 Feb 2021, 10:54
TRANSMED GLOBAL CONTAINER [PTY] LTD ARE CRIMINALS!!!!! WE ARE GOING TO THE POLICE!!!! THEY HAVE STOLEN OUR MONEY & NOT ANSWERING OUR CALLS!!!! ENCA NEWS IS EN ROUTE TO THIER PREMISES TO CONDUCT AN INVESTIGATION WE HAVE FILED A POLICE REPORT
TRANSMED GLOBAL CONTAINER [PTY] LTD ARE CRIMINALS!!!!! WE HAVE GONE TO THE POLICE!!!! THEY HAVE STOLEN OUR MONEY & NOT ANSWERING OUR CALLS!!!! ENCA NEWS IS EN ROUTE TO THIER PREMISES TO CONDUCT AN INVESTIGATION WE HAVE FILED A POLICE REPORT We paid TransMed Global Containers R30,300 for X2 20ft Storage Containers and Stairs on the 2nd of February 2021. They advised that delivery of these items would take place on the 5th of February 2021. We waited all day at home and there was no delivery. We have video surveillance on the CCTV of the entire day. NO ONE came all day. After chasing them for hours, they finally answered & advised that delivery would take place on Saturday, 6th of February at 2pm. We have CCTV footage of the entire day-nothing!! NOTHING, NO DELIVERY, NO PHONE CALL, NOTHING WE HAVE BEEN CALLING & EMAILING THEM EVERY SINGLE DAY They hang up the phone on us They do not reply to emails WE ARE VERY DESPERATE FOR THESE CONTAINERS WHICH WE PAID A LOT OF MONEY FOR!!!!!! WE WILL BE POSTING THIS INFORMATION ABOUT TRANS GLOBAL CONTAINER [PTY] LTD ALL OVER SOCIAL MEDIA SO THAT AS MANY PEOPLE AS POSSIBLE SEE THIS INFORMATION AND AVOID BEING SCAMMED!!!!! ALL MEDIA HOUSES ARE ALL BEING URGENTLY NOTIFIED
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Mariam T
1 reviews | Active since Jan 2020
9 Feb 2021, 10:54
TRANSMED GLOBAL CONTAINER [PTY] LTD ARE CRIMINALS!!!!! WE ARE GOING TO THE POLICE!!!! THEY HAVE STOLEN OUR MONEY & NOT ANSWERING OUR CALLS!!!! ENCA NEWS IS EN ROUTE TO THIER PREMISES TO CONDUCT AN INVESTIGATION WE HAVE FILED A POLICE REPORT
TRANSMED GLOBAL CONTAINER [PTY] LTD ARE CRIMINALS!!!!! WE HAVE GONE TO THE POLICE!!!! THEY HAVE STOLEN OUR MONEY & NOT ANSWERING OUR CALLS!!!! ENCA NEWS IS EN ROUTE TO THIER PREMISES TO CONDUCT AN INVESTIGATION WE HAVE FILED A POLICE REPORT We paid TransMed Global Containers R30,300 for X2 20ft Storage Containers and Stairs on the 2nd of February 2021. They advised that delivery of these items would take place on the 5th of February 2021. We waited all day at home and there was no delivery. We have video surveillance on the CCTV of the entire day. NO ONE came all day. After chasing them for hours, they finally answered & advised that delivery would take place on Saturday, 6th of February at 2pm. We have CCTV footage of the entire day-nothing!! NOTHING, NO DELIVERY, NO PHONE CALL, NOTHING WE HAVE BEEN CALLING & EMAILING THEM EVERY SINGLE DAY They hang up the phone on us They do not reply to emails WE ARE VERY DESPERATE FOR THESE CONTAINERS WHICH WE PAID A LOT OF MONEY FOR!!!!!! WE WILL BE POSTING THIS INFORMATION ABOUT TRANS GLOBAL CONTAINER [PTY] LTD ALL OVER SOCIAL MEDIA SO THAT AS MANY PEOPLE AS POSSIBLE SEE THIS INFORMATION AND AVOID BEING SCAMMED!!!!! ALL MEDIA HOUSES ARE ALL BEING URGENTLY NOTIFIED
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Replies (0)CF
Catherine F
1 reviews | Active since Jan 2020
17 Jan 2019, 09:53
TRANSMED DONT HELP PENSIONERS!!
My pensioner parents have been with Transmed medical aid for OVER 40 years. They pay a monthly premium of OVER R9000 per month on medical aid. My father needs to have a procedure done and Transmed informs them they need to go to Tygerberg government hospital to get a letter to say they can’t do the the procedure within 3 weeks. Surely if you paying for a medical aid you should have to rely on the already exhausted government hospital to do a procedure. Transmed also has no empathy when dealing with clients. Call center staff treat clients with no personal touch and you are just a number. Transmed will do anything to not have to pay for chronic medical treatment or any procedure if they can help it. Surely one can escalate issues like this? No because the call center agent makes the decisions and that’s final. WORST CUSTOMER SERVICE EVER! WORST COVER EVER! STEALING FROM THE ELDERLY!
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Catherine F
1 reviews | Active since Jan 2020
17 Jan 2019, 09:53
TRANSMED DONT HELP PENSIONERS!!
My pensioner parents have been with Transmed medical aid for OVER 40 years. They pay a monthly premium of OVER R9000 per month on medical aid. My father needs to have a procedure done and Transmed informs them they need to go to Tygerberg government hospital to get a letter to say they can’t do the the procedure within 3 weeks. Surely if you paying for a medical aid you should have to rely on the already exhausted government hospital to do a procedure. Transmed also has no empathy when dealing with clients. Call center staff treat clients with no personal touch and you are just a number. Transmed will do anything to not have to pay for chronic medical treatment or any procedure if they can help it. Surely one can escalate issues like this? No because the call center agent makes the decisions and that’s final. WORST CUSTOMER SERVICE EVER! WORST COVER EVER! STEALING FROM THE ELDERLY!
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