BAD VERY BAD SERVICE FROM TRANSMED

Transmed in comparison to other medicals aids in South Africa has the worst and most difficult protocols and unnecessary requirements in processing a claim. They have no consideration for the member! Call Centre is a joke! Staff are a joke! Further they are so confused in dealing with a claim. Made 100 calls to resolve the claim issues, spoke to 20 different people. And I am not allowed to speak to a Senior Manager! They have no complaints resolution department! Which is ridiculous! You are unable to speak to Senior Management of the company! You are not allowed to speak to anyone in the Claims Department! Really unprofessional team and management from Transmed. They request duplicate information and have stupid protocols with regards to processing claims. 10 people phone you back with the same story every time, and no solutions! I have sent the requested information on the first email, 20 emails and phone calls later they keep on asking for stuff I have already sent them! Incompetent staff that does not check the paperwork properly. They do not cater for elderly members who doesn’t have email or whatever. Asking elderly people to run around and obtain non-essential paperwork! Unacceptable service from Transmed, you will be reported to The Council for Medical Schemes (CMS). Your protocols are not user friendly – especially for pensioners! Worst service I received from a Medical Aid! So frustrating to deal with Transmed!

I am sure Transmed Management won't call me, has they don't have Senior Management!