HE
Henno E
Active since Jun 2015
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Pathetic, horrible Bad service
Afrihost don;'t follow instructions, don't listen to customers. Argues with customers They don't explain themselves properly. Senior manager to call me
0 replies
2 months ago
PATHETIC SERVICE
I am writing this email as a formal escalation and complaint regarding the completely unacceptable service I have received from HiFi Corporation (Boksburg branch), HiFi Corporation Head Office, Incredible Connection, and your call centre teams. This matter has now dragged on since 20 January, and I am beyond frustrated. Order & Delivery Failure On 20 January, I placed an order for a chair costing approximately R2,000. When delivery was attempted, I was presented with a parcel that was clearly not new: The feet of the chair were sticking out through the bottom of the box The box was torn and damaged The top of the packaging had been opened The parcel was clearly opened, resealed, and repacked The packaging was not factory sealed and not fit for delivery as a new product I refused delivery, correctly so, because I did not order an opened, damaged, or repacked item. I ordered a brand-new chair, sealed and in proper condition. Endless Runaround Since 20 January Since refusing the delivery, I have been sent in circles for days, now turning into weeks: I have contacted the call centre repeatedly I have used the online chat, which is completely useless I have been met with rudeness, deflection, and zero ownership Every time I request to speak to a manager, I am blocked I have requested—not once, but more than 20 times—that a senior manager contact me No senior manager has contacted me to date Instead, I received a call from Petunia at the Boksburg branch, who provided no solution, only excuses and additional problems. Aramex Excuse Is Unacceptable I am now being told that you are waiting for confirmation from Aramex that the chair has been returned before taking action. This is completely unacceptable. I refused the delivery because it was opened and damaged The logistics between HiFi Corporation and Aramex are not my responsibility This confirmation could and should have been obtained days ago I should not be punished or delayed due to your internal logistics failures Worst Service I Have Ever Experienced This is, without exaggeration, the worst service I have ever received from a retail company. No ownership No accountability No senior management involvement No clear communication No urgency No respect for the customer For a company of your size, this level of service is embarrassing. My Demand (Clear and Non-Negotiable) Let me be very clear: I expect delivery TODAY I expect a brand-new chair The chair must be in a sealed, unopened, undamaged box I do not care which branch or warehouse it comes from I do not accept further delays or excuses I ordered a product. I paid for a product. I expect that product to be delivered in new condition, as advertised. Final Note Nobody from management has contacted me to say: “Sir, we acknowledge the failure, and your delivery is scheduled.” That level of basic customer service has been completely absent. I expect immediate confirmation today that my replacement delivery is happening today, without further conditions. If this matter is not resolved immediately, I will have no option but to escalate this further through formal consumer channels. I await your urgent response.
106 replies
3 months ago
Poor Poor Poor Service
I have laid a complaint - no manager as called me to resolve the issue! I made a purchase 20/01/2026 ---- still no delivery! Senior Management to call me ASAP - I expect delivery today!
162 replies
4 months ago
Unhelpful and useless
Staff not helpful, not willing to assist. Not willing to transfer me to a manager, blocks me to speak to a manager. Can't give me any information on my delivery. Useless staff, unfriendly, rude and unhelpful. Zero stars Call in a couple of time, then the call drops and the agent drops the call. Hold more than 10 minutes at a time to speak to someone that can't help me!
0 replies
5 months ago
40 Minutes on Hold with call centre to get statements
40 minutes on a third call to ABSA. First call when I spoke to the consultant it sounded like she was at a party, music playing in the background, when I complained - she just disconnected the line --- very rude! Requested bank statements more than a month ago - still waiting! Been sending emails with no response of the bank statements. Unacceptable service from ABSA Bank!
53 replies
6 months ago
STAY AWAY - POOR SERVICE
I have requested several times to cancel policy, spoke to supervisor ---- policy still not cancelled. Very eager to sell you the product, but getting hold of motovantage cancellations department is almost impossible, spoke to a consultant and was kept holding for more than 20 minutes. Spoke to a supervisor who advised that he will escalate the cancellation - this has not been done. Policy was not explained properly to me when sold. I was not informed that I will be charged interest on the policy and that they will debit my Wesbank account.
106 replies
6 months ago
Bulldoze to sell - struggling to cancel policy - do not recommend
I was sold a policy, but was misinformed. I have cancelled this policy last week, and spoke to supervisor - but I am still waiting for cancellation. Spoke to Motovantage, also spoke to a supervisor to confirm cancellation, still waiting. Also emailed Motovantage to cancel policy - to get hold of the cancellations department you hold for 20 minutes plus.
0 replies
6 months ago
Treating existing customer badly
PLEASE CANCEL THIS APPLCATION. You guys are taking way too long. I already received an approval from another bank, and card will be delivered on Wednesday. I am very disappointed that my bank can’t quickly assist me. I am an existing customer and another bank helps me quicker and without hassle.
53 replies
6 months ago
Unorganised and confused --- poor service delivery
9000443240 Very disappointed wit HIFI CORP. I have addressed my complaint with HIFI Corp, but they can't seem to grasp the the issues. I have cancelled this Order 9000443240 and haven't received my refund yet! I have cancelled the Order because HIFI Corp refused to change my delivery address, after I have entered the new address on check out twice!!! Still you are attempting to deliver, where I already received my items of the second Order, they are still trying to deliver. They now tried 3 times to deliver goods that I already received. SENIOR MANAGER TO CALL ME ASAP TO RESOLVE THIS MESS!!!
53 replies
7 months ago
Terrible Support and Zervice
Please check the history. It shows that I missed 26 payments in one month, it has been duplicated with the same reference number. These need to be removed please. Laura doesn't understand this after sending screenshots
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.4482758620689653%)
1 Star
28 (96.55172413793103%)