TT
Tekkie Town
Claimed Business
TT
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Tekkie Town faces severe and systemic challenges across virtually every dimension of the customer experience. Online delivery failures, unresponsive customer service, refused refunds, and product quality complaints dominate the feedback. Rare in-store interactions with named employees like Sihle and Mpho are celebrated, but they are isolated bright spots in an otherwise deeply negative picture across Customer Service (0.9), Delivery (0.6), and Refunds (0.7).
Top Strengths:
- •Customer Service & Support: A small number of customers praise individual employees like Sihle at New Redruth and Mpho at Carnival Mall for going above and beyond, demonstrating warmth, product knowledge, and genuine care.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#13
in Fashion & Clothing
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.1|83 Reviews
May '25 - Apr '26
5(2.4%)
4(0%)
3(0%)
2(1.2%)
1(96.4%)
5(2.4%)
4(0%)
3(0%)
2(1.2%)
1(96.4%)
Recent reviews (83)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
LG
Lonwabo G
1 reviews | Active since Jan 2020
11 Mar 2026, 17:14
I always receive Tekkie Town notifications, when I try to unsubscribe their newsletter
I always receive Tekkie Town notifications, when I try to unsubscribe their newsletter. It always don't go through and they always send me those newsletters of which I'm no longer interested in receiving them. Its been five months trying to unsubscribe but don't go through.
Helpful (0)
|Replies (0)LG
Lonwabo G
1 reviews | Active since Jan 2020
11 Mar 2026, 17:14
I always receive Tekkie Town notifications, when I try to unsubscribe their newsletter
I always receive Tekkie Town notifications, when I try to unsubscribe their newsletter. It always don't go through and they always send me those newsletters of which I'm no longer interested in receiving them. Its been five months trying to unsubscribe but don't go through.
0
Replies (0)MW
Michael W
1 reviews | Active since Jan 2020
10 Mar 2026, 06:59
Tekkie town online- customer service live chat or even calling in is in competent and unable to help with anything
Tekkie town online- customer service live chat or even calling in is in competent and unable to help with anything.never call them,I ordered a sneaker a month ago ,called there online department and logged multiple cases with them to change the delivery address , Almost 3 weeks later was the delivery done and still delivered to the wrong address.my order was ******/lost and now more than a month later Tekkie Town is not taking accountability for the mess up and still having to go back forth to get a refund "Tekkie town online- customer service live chat or even calling in is in competent and unable to help with anything.never call them"
Helpful (0)
|Replies (0)MW
Michael W
1 reviews | Active since Jan 2020
10 Mar 2026, 06:59
Tekkie town online- customer service live chat or even calling in is in competent and unable to help with anything
Tekkie town online- customer service live chat or even calling in is in competent and unable to help with anything.never call them,I ordered a sneaker a month ago ,called there online department and logged multiple cases with them to change the delivery address , Almost 3 weeks later was the delivery done and still delivered to the wrong address.my order was ******/lost and now more than a month later Tekkie Town is not taking accountability for the mess up and still having to go back forth to get a refund "Tekkie town online- customer service live chat or even calling in is in competent and unable to help with anything.never call them"
0
Replies (0)BS
Barry S
1 reviews | Active since Jan 2020
6 Mar 2026, 06:42
Airwalk and Tekkie Town ******* quality
I am so disappointed with Airwalk Tekkies I was gifted a pair and was with for fitting middle January 2026 from Tekkie Town West Coast Mall in Vredenburg. I am a 52 year old male and in my youth I wore Airwalk Tekkies as I was a Skater and they were the best. This pair I keep in the box and only out them in once a week to go to town and in less than 10 wears the entire sole has collapsed and inside stitching come out in both pairs. A PEP store pair of shoes last longer at R100 cost. Tekkie Town need to do something about the quality .
Helpful (0)
|Replies (0)BS
Barry S
1 reviews | Active since Jan 2020
6 Mar 2026, 06:42
Airwalk and Tekkie Town ******* quality
I am so disappointed with Airwalk Tekkies I was gifted a pair and was with for fitting middle January 2026 from Tekkie Town West Coast Mall in Vredenburg. I am a 52 year old male and in my youth I wore Airwalk Tekkies as I was a Skater and they were the best. This pair I keep in the box and only out them in once a week to go to town and in less than 10 wears the entire sole has collapsed and inside stitching come out in both pairs. A PEP store pair of shoes last longer at R100 cost. Tekkie Town need to do something about the quality .
0
Replies (0)K
Kevin
1 reviews | Active since Jan 2020
4 Mar 2026, 08:59
Tekkie Town Cornubia Mall
Bought a pair of Puma Takkies at tekkie town on friday 27/02/2026. Paid R1400 the sole hurt my foot really bad. Took the pair of Takkies back to the and explained them the situation they now asked to take my shoe back as there is nothing they can do about it. Please do not support businesses of this type as they tend to take your money and they do not want to assist when it comes to exchanges.
Helpful (0)
|Replies (0)K
Kevin
1 reviews | Active since Jan 2020
4 Mar 2026, 08:59
Tekkie Town Cornubia Mall
Bought a pair of Puma Takkies at tekkie town on friday 27/02/2026. Paid R1400 the sole hurt my foot really bad. Took the pair of Takkies back to the and explained them the situation they now asked to take my shoe back as there is nothing they can do about it. Please do not support businesses of this type as they tend to take your money and they do not want to assist when it comes to exchanges.
0
Replies (0)SS
Sheila S
1 reviews | Active since Jan 2020
27 Feb 2026, 13:40
Praise for Sihle of Tekkie Town, New Redruth
I went to Tekkie Town this morning at New Redruth, Alberton. I received excellent service from Sihle. I was very sorry to hear that the store is closing. I certainly hope that this does not mean that Sihle will no longer have a job. Tekkie Town you have a gem of an employee - please look after him.
Helpful (0)
|Replies (0)SS
Sheila S
1 reviews | Active since Jan 2020
27 Feb 2026, 13:40
Praise for Sihle of Tekkie Town, New Redruth
I went to Tekkie Town this morning at New Redruth, Alberton. I received excellent service from Sihle. I was very sorry to hear that the store is closing. I certainly hope that this does not mean that Sihle will no longer have a job. Tekkie Town you have a gem of an employee - please look after him.
0
Replies (0)dM
david M
1 reviews | Active since Jan 2020
20 Feb 2026, 14:04
Disappointing Service and Request for Improved Staff Training
I am writing to express my deep dissatisfaction with the service I received at your Tekkie Town store in Bela-Bela in Town. Yesterday, I purchased a pair of branded sneakers for my daughter; unfortunately, they were too small. Today, when I returned to exchange them, I was sent from one store to another and back again, wasting my time and petrol. I want to stress that Tekkie Town is not the only place to buy branded items; we choose to shop with you because we support your store, not because you are doing us a favor. Specifically, I interacted with a staff member, CATE , who did not provide the support I expected. This entire experience was extremely inconvenient, and I urge you to improve your staff training so other customers don't go through this. Please take this feedback seriously and ensure a smoother process in the future. Yours sincerely Ophelia Minyuku
Helpful (0)
|Replies (0)dM
david M
1 reviews | Active since Jan 2020
20 Feb 2026, 14:04
Disappointing Service and Request for Improved Staff Training
I am writing to express my deep dissatisfaction with the service I received at your Tekkie Town store in Bela-Bela in Town. Yesterday, I purchased a pair of branded sneakers for my daughter; unfortunately, they were too small. Today, when I returned to exchange them, I was sent from one store to another and back again, wasting my time and petrol. I want to stress that Tekkie Town is not the only place to buy branded items; we choose to shop with you because we support your store, not because you are doing us a favor. Specifically, I interacted with a staff member, CATE , who did not provide the support I expected. This entire experience was extremely inconvenient, and I urge you to improve your staff training so other customers don't go through this. Please take this feedback seriously and ensure a smoother process in the future. Yours sincerely Ophelia Minyuku
0
Replies (0)