Phumi D

Active since May 2010

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Reviews

12 reviews

3 months ago

Shocking management conduct

I am actually flabbergasted as I write this complaint about Tekkie Town Alberton City, what a dismal store with a dismal store manager and Area Manager who both have no customer service training what so ever. I bought a shoe last weekend at R400, at the till it was rang up as R350 and when I got home there was another tag on the shoe for R250, I sent the shoe back on Sunday and told them I wanted the Shoe with this correct price that is on the shoe itself, the refund process was dismal since I paid using pay just now, the store fumbled the refund then took my details and told me to leave the shoe they will phone me back and I also confirmed that I will also phone should the refund reflect in my pay just now wallet. I kept checking my pay just now wallet and nothing came through, I phoned the store on Wednesday since they did not bother to phone me.... Needless to say when I phoned I discovered that the girl that helped me dismally on Sunday was also the store manager, she was rude to the core I had to ask for her area manager Dennis Mkhonto who confirmed that Lerato was a dismal manager but unfortunately he found her at the store, he promised to assist me till my query was resolved but he kept making excuses claiming that they are not fami**** with pay just now which I responded that it was their responsibility to fami****ise themselves with this app since it's something they used at the store, he promised to phone me back in 30 minutes which he didn't and only phoned me later in the day and told me that they will continue to investigate so I get assisted.... Then nothing from there. Today it's Friday and neither him or the store manager have contacted me since so I sent him a message asking him why I have not been contacted till now, he phoned me and told me that I need to handle this myself because they don't have the know how of pay just now so I must just see to finish which I responded that now I see where Lerato gets her customer service from and he told me he is now insulted and he is going to hang up on me which he did.... WOW 😲.... I am shocked... I messaged him and told him that I will not leave this matter... Personally I hate incompetence when we have such high unemployment rate in SA and there are people who are just seat warmers and can tell clients where to shove off... It's beyond unacceptable. I lodged a complaint on Google Maps and tekkie town responded to say I must leave my details and they will contact me... Which no one has contacted me yet... I take it this is the level of service they provide to the customers hence their management is beyond rotten... salary collectors and nothing more. It was my first time buying from them and definitely the last.

0 replies

Mweb

49 months ago

Useless Tech Support

So apparently today there was internet outage so I couldn't connect to internet so was my whole estate, everyone then confirmed that the issue was resolved but I still couldn't connect so later I decided to call tech support and I spoke to useless Jan who failed dismally to help me, the call was taking so long I asked him if he would call back if I got disconnected which he responded that oh no we don't make outgoing calls... which if your call gets disconnected you literally on your own.. As long as Mweb keeps taking your money they couldn't care less if your query is resolved or not, I got disconnected, spent a fortune on that call and on data that I had to buy since useless Jan could not call me back and could not resolve my issue. Can someone phone me in the morning to connect me or cancel my service for free so I can go to a pro customer service provider!

0 replies

DStv (MultiChoice)

85 months ago

Why do you have call centre agents like Zingiswa Mabula,Pathetic Service!

This morning I got an sms from multi choice stating that my service has been disconnected, I was really shocked by this since I had called in earlier in the month to move my debit order date, calling multichoice is really a painful process from long holds to incompetent staff. This morning I spoke to miss attitude Zingiswa Mabula, instead of doing what she is hired and trained for she chose to give me attitude which I told her straight that she will definitely tone down with me because she is the customer service agent and not me, I could just hear that she was less interested and I could already imagine her rolling her eyes at me because there was dead air after I vented that I had to say atleast hello twice before she could say she is still on the call, absolutely pathetic, I pay DSTV a lot of money for this kind of service, I had to ask to speak to a team leader since this agent had no soft s****s what so ever. You need to send this agent to your warehouse where she can be a picker packer and not have to deal with your clients if you really value your business.

0 replies

Cell C

86 months ago

Crooked By Cell C

I made a gross mistake of taking up a month on month Fibre with cell c late last year, the complex I stayed in had Fibre so cell c would conduct their sales at that complex and it happened that their sales person came knocking at my door and I made a mistake of opening my door!! Sibusiso Ncube was his name, I explained to this guy that in approximately 6 months I would be moving out of the flat and I asked him the implications of taking up this Fibre, he said mama it a month to month contract with no strings attached, he said I would be liable to pay for the router which I did not mind and I can move with it if I like and if there is no coverage where I am going the contract will be cancelled with no obligations, came a time for me to move and that's where my nightmare started, from being tricked by a sales man who wanted a sale to their incompetent staff, it took a while for someone to investigate if there was coverage in my area, only to find that there is no Fibre where I was moving to, I wanted to move with the Fibre after a shocking discovery that I am now allegedly responsible for a cancelation fee of almost R5000, which means I have somehow been tricked into a 24 month contract, since there was nothing cell c could help me with which they were not even willing to assist, I got frustrated because it reminded me why I had cancelled them years ago and threw away their Simcard but here I am again in this predicament. Told them to cancel and their agent gave me an email address of a credit controller ***, I have sent countless mails to this email address without any response, I even sent a mail trying to find out if this person was even receiving my emails and no response, Cell C debits my account for the whole sum monthly and I reverse monthly because I can't afford to pay this ridiculous amount, when I was sent this email address of this phantom credit controller wanted to make a monthly payment of R500 till I can pay off this debt that I have been corned into! People must just stay away from Cell C, They are desperate for business that they will say or do anything to lure customers so they can illegally dig into their pockets! Cell C stop debiting my account, I tried to make an arrangement and you failed me as a customer from point of sales to termination so Stop! Everyone that tries to take up a cell c contract I advise them against it, I even got my helper to throw away her cell c Sim card and bought her Vodacom, Stay Away From Cell C!

2 replies

Absa

86 months ago

Pathetic slow service

Went to Absa Boulders Friday morning to reverse an unauthorized payment and I felt like I was at home affairs, I am at the customer service queue typing this complaint which shows how much time I have, there are two consultants one femala and one male, the female consultant is even typing with one hand to show that she is in no hurry and the male consultant is sitting with one customer talking non work related issues... I mean while queue is getting longer. Just pathetic, I sometimes wonder why I still bank with absa

1 reply

Telkom

86 months ago

Why schedule staff at night if they don't answer the dam phones!!

Telkom **** service, I got a call from some cell direct telling me about my upgrade, I upgraded my Telkom router to uncapped via cell direct, it looks like my Sim card is not activated, I called telkom from 7h45 pm till 20h10 and they kept playing **** IVR music with no one taking the calls, I mean what the hell!!

0 replies

Cell C

88 months ago

Crooked By Cell C!

I made the worst mistake of my life and took up a CFibre account with Cell C, when I took up this contract I explained to the sales person that where I am staying I will be moving since I am renting, told him that I will be moving to Alberton, I asked him how my move will affect me and if I need to cancel? , Sibusiso Ncube was his name, he told me that I will be liable to pay for the cell c router should I cancel or alternatively I can move my Fibre to Alberton. With the terrible service that I have been getting from cell c, I have opted not to proceed with cell c and rather go with another service provider who will give me a better service, to my shock and dismay Rehan Sharif called me to tell me that when I cancel I will be liable for a claw back fee which is almost R5000 and I asked him that had I known that there will be a claw back fee does he think that I was going to sign up for this? So I said to him I obviously will not want pay a claw back fee which means Like it or Not I am stuck with cell c, so I said to him fine I will move my Fibre to my new house which he said I must send him the address so he can request for a move, Today I got a one line email that stated "sorry there is no coverage in your new area " that's it, no further explanation and no phone call?? Really.. so I must just accept that I have been crooked by cell c!! I am sorry I will not take this lying down, I want to speak to a director from cell c! I will Not accept 1 line email, if cell c wants to croock me into a contract with then, they will have to give me second option, I will not accept 1 line emails, Sorry This is unacceptable, You can't crook people like this!!!!

1 reply

Cell C

88 months ago

Horrible service as always!

I have e been trying to cancel my Fibre account with cell c with no luck, I had two of their agents hang up on me when I called in, the third one told me to send a mail to CFibre to request a termination because they are on strike so I must just email which I did because I need to get rid of cell c in my life, needless to say to date no one has called me back, I even sent a follow up email and Nothing! I guess like it or Not cell c is forcing me to stay with them hence the gross avoidence, I requested to have this canceled last month already and an agent from their compaints department said she will get someone to call me and quote me for the router when I cancel the month to month... To date dololo phone call hence the pain I had to go through phoning into their call centre which is worse than the pain of giving birth! Got hung up on twice!!! I mean what the hell Cell C, I want my Fibre account cancelled month end!!!

1 reply

Cell C

89 months ago

Forget You Cell C! Useless!!

Cell C should just close doors, from their customer service agents to the ones handling complaints, bunch of uselessness! I have been waiting for cell c to sort out this sham of a contract they sold me, brought daylight robbery claiming I will have Black for three months for free then pay for it there after if I chose to! Lies, unprofessional staff, today I received a call from their unprofessional agent who sounded just as clueless as the rest of cell c about this product, he promised me that he was going to call me today at 7pm as he did not want to disturb me while I was at work to help me troubleshoot this Black , it's almost 8pm and dololo phone call. Useless Cell C, end of May I want this nonsense cancelled, I will continue to pay for the router, MWeb here I come, I will probably be happier now like the rest of my friends who are on MWeb. Load of Nonsense!!! Last agent who called me from their complaints department told me a senior manager will contact me, knowing cell c and the uselessness they possess I asked her after how many years will I receive this call from the so called manager and she said she doesn't know sounding cold and unprofessional!! NONSENSE!!!

1 reply

Cell C

89 months ago

Stay Away From Cell C!!!!

Cell c what a load of nonsense! I am writing this report while I am on hold with some Phumlani agent who has placed me on hold forever! I asked for a supervisor and random Gezlin woman came on the line,could not assist with Black nonsense! I want this contract cancelled because at this stage I feel that I was tricked to take up this nonsense! I want cell c to come collect this black box nonsense, your router and I will never have to deal with you ever!! I will even delete every email that has cell c on it so I am not reminded of this BAD EXPERIENCE!! Cancel this nonsense and come collect your **** from my house!!! And your router because I refuse to pay for Nonsense! I should have gone with MWEB!!!

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (8.3%)

1 Star

11 (91.7%)

Phumi D

Reviews

Shocking management conduct

Useless Tech Support

Why do you have call centre agents like Zingiswa Mabula,Pathetic Service!

Crooked By Cell C

Pathetic slow service

Why schedule staff at night if they don't answer the dam phones!!

Crooked By Cell C!

Horrible service as always!

Forget You Cell C! Useless!!

Stay Away From Cell C!!!!

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