TE
The Engine Room
Unclaimed Business
TE
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Engine Room
The Engine Room has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked The Engine Room across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Mpho
1 reviews | Active since Jan 2020
17 Dec 2025, 07:20
NIGHTMARE
On the 15th of December I have been on a call with this company since 8 am in the morning and it is a struggle to get any assistance. I want to cancel my customer protection plan which i have taken . The first debit order has not gone off and already just to cancel is a mission, I wonder what would it be like to put a claim through, if cancelling alone is such a HEADACH. You need to cancel immediately and send me confirmation. I know my rights and i will not be bul****. I need that confirmation or else i will have to seek legal advice. I have also requested that WesBank does not allow you guys to debit my account. The consultants I spoke to are Nonthando,Bongi/Bongani and Precious all who did not assist me in anyway until later on in the day when I called again and I spoke to Oupa ,who said that there were no notes made on the system requesting cancellation and proceeded to cancel on his side and said that someone from the Engine room will call me. Shortly a call around 16:55 came through from a gentleman named Jermaine Sampson ? called and said that he will send an email to Thandiwe Zwane (The Engine Room) sales lady and also her manager and I should get confirmation either that Monday or Wednesday. 17 December just this morning I called to follow up. Tasmine who said that she will pop an email to Thandiwe Zwane and her manger again. At this point I just need confirmation of cancellation. WHAT A Nightmare. Sales lady Thandiwe Zwane is not even responding to emails. I am furious and you should not debit my account. You say that your calls are recorded so that will be enough proof to say that I have been calling none stop to cancel this cover.
Helpful (0)
|Replies (0)M
Mpho
1 reviews | Active since Jan 2020
17 Dec 2025, 07:20
NIGHTMARE
On the 15th of December I have been on a call with this company since 8 am in the morning and it is a struggle to get any assistance. I want to cancel my customer protection plan which i have taken . The first debit order has not gone off and already just to cancel is a mission, I wonder what would it be like to put a claim through, if cancelling alone is such a HEADACH. You need to cancel immediately and send me confirmation. I know my rights and i will not be bul****. I need that confirmation or else i will have to seek legal advice. I have also requested that WesBank does not allow you guys to debit my account. The consultants I spoke to are Nonthando,Bongi/Bongani and Precious all who did not assist me in anyway until later on in the day when I called again and I spoke to Oupa ,who said that there were no notes made on the system requesting cancellation and proceeded to cancel on his side and said that someone from the Engine room will call me. Shortly a call around 16:55 came through from a gentleman named Jermaine Sampson ? called and said that he will send an email to Thandiwe Zwane (The Engine Room) sales lady and also her manager and I should get confirmation either that Monday or Wednesday. 17 December just this morning I called to follow up. Tasmine who said that she will pop an email to Thandiwe Zwane and her manger again. At this point I just need confirmation of cancellation. WHAT A Nightmare. Sales lady Thandiwe Zwane is not even responding to emails. I am furious and you should not debit my account. You say that your calls are recorded so that will be enough proof to say that I have been calling none stop to cancel this cover.
0
Replies (0)HE
Henno E
1 reviews | Active since Jan 2020
21 Oct 2025, 13:38
Bulldoze to sell - struggling to cancel policy - do not recommend
I was sold a policy, but was misinformed. I have cancelled this policy last week, and spoke to supervisor - but I am still waiting for cancellation. Spoke to Motovantage, also spoke to a supervisor to confirm cancellation, still waiting. Also emailed Motovantage to cancel policy - to get hold of the cancellations department you hold for 20 minutes plus.
Helpful (0)
|Replies (0)HE
Henno E
1 reviews | Active since Jan 2020
21 Oct 2025, 13:38
Bulldoze to sell - struggling to cancel policy - do not recommend
I was sold a policy, but was misinformed. I have cancelled this policy last week, and spoke to supervisor - but I am still waiting for cancellation. Spoke to Motovantage, also spoke to a supervisor to confirm cancellation, still waiting. Also emailed Motovantage to cancel policy - to get hold of the cancellations department you hold for 20 minutes plus.
0
Replies (0)NN
Nthabi N
1 reviews | Active since Jan 2020
13 Mar 2025, 09:20
Worst customer service
it's really frustrating to get calls to get additional benefits but when I send emails am not responded.from 18 February been emailing to no response to gifter sithole and only yesterday to recieve a call from Michelle regarding additional rims and Tyre cover.yet failing emails.am so disappointed
Helpful (0)
|Replies (0)NN
Nthabi N
1 reviews | Active since Jan 2020
13 Mar 2025, 09:20
Worst customer service
it's really frustrating to get calls to get additional benefits but when I send emails am not responded.from 18 February been emailing to no response to gifter sithole and only yesterday to recieve a call from Michelle regarding additional rims and Tyre cover.yet failing emails.am so disappointed
0
Replies (0)ZC
Zakariya C
1 reviews | Active since Jan 2020
13 Feb 2025, 18:35
Worse than flys!
Oh my word, can you stop calling me for **** sakes! No less than 20 calls within 6 hours! I’m so glad that I read the reviews on here before agreeing to a maintenance place.
Helpful (0)
|Replies (0)ZC
Zakariya C
1 reviews | Active since Jan 2020
13 Feb 2025, 18:35
Worse than flys!
Oh my word, can you stop calling me for **** sakes! No less than 20 calls within 6 hours! I’m so glad that I read the reviews on here before agreeing to a maintenance place.
0
Replies (0)lM
lebogang M
1 reviews | Active since Jan 2020
4 Feb 2025, 12:34
Can’t a claim be such a nightmare
Highly disappointed in your service , why is claiming such a mission and it’s never been before. Streamline has been saying someone will contact me to date , no one cares right ? Is it too much to ask to claim for my arm rest?
Helpful (0)
|Replies (0)lM
lebogang M
1 reviews | Active since Jan 2020
4 Feb 2025, 12:34
Can’t a claim be such a nightmare
Highly disappointed in your service , why is claiming such a mission and it’s never been before. Streamline has been saying someone will contact me to date , no one cares right ? Is it too much to ask to claim for my arm rest?
0
Replies (0)KP
Kimone P
1 reviews | Active since Jan 2020
1 Nov 2024, 07:43
********* Practices and Slow Responses
I am trying to cancel my contract and I am well within the cooling off period. Nkululeko Tshabalala is the representative who was supposed to call me to process the cancellation, within 48 hours of requesting a cancelation. I received no call over the past 2 days. I feel they are trying to delay the cancelation call past the cooling-off period so that I cannot cancel my contract. These are very ********* practices. Please watch out for this company.
Helpful (0)
|Replies (0)KP
Kimone P
1 reviews | Active since Jan 2020
1 Nov 2024, 07:43
********* Practices and Slow Responses
I am trying to cancel my contract and I am well within the cooling off period. Nkululeko Tshabalala is the representative who was supposed to call me to process the cancellation, within 48 hours of requesting a cancelation. I received no call over the past 2 days. I feel they are trying to delay the cancelation call past the cooling-off period so that I cannot cancel my contract. These are very ********* practices. Please watch out for this company.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Sept 2024, 08:19
Engine Room Wesbank
Dont even entertain them, they are RUDE from the get go........they dont care about what you want or dont want........since I have owned my vehicle they have called me over 100 x , during the past 2 months.......Be warned.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Sept 2024, 08:19
Engine Room Wesbank
Dont even entertain them, they are RUDE from the get go........they dont care about what you want or dont want........since I have owned my vehicle they have called me over 100 x , during the past 2 months.......Be warned.
0
Replies (0)AB
Ashleigh B
1 reviews | Active since Jan 2020
29 Jul 2024, 08:01
*** service
It’s a hassle trying to get through to your company, I’ve been trying for 2 weeks, I’d like to cancel my group life cover please I no longer require it I eventually managed to get through to you, Obakeng answered the call to transfer me to a colleague that can assist with my request, the transfer gets unanswered and I get thrown back into the loop for the next available consultant Come on man, how complicated can a cancelation be? I’m infuriated at this point!
Helpful (0)
|Replies (0)AB
Ashleigh B
1 reviews | Active since Jan 2020
29 Jul 2024, 08:01
*** service
It’s a hassle trying to get through to your company, I’ve been trying for 2 weeks, I’d like to cancel my group life cover please I no longer require it I eventually managed to get through to you, Obakeng answered the call to transfer me to a colleague that can assist with my request, the transfer gets unanswered and I get thrown back into the loop for the next available consultant Come on man, how complicated can a cancelation be? I’m infuriated at this point!
0
Replies (0)