********* Practices and Slow Responses

I am trying to cancel my contract and I am well within the cooling off period. Nkululeko Tshabalala is the representative who was supposed to call me to process the cancellation, within 48 hours of requesting a cancelation. I received no call over the past 2 days. I feel they are trying to delay the cancelation call past the cooling-off period so that I cannot cancel my contract. These are very ********* practices. Please watch out for this company.