KP
Kimone P
Active since Jun 2020
5
Reviews
0
Industries
Reviews
5 reviews18 months ago
********* Practices and Slow Responses
I am trying to cancel my contract and I am well within the cooling off period. Nkululeko Tshabalala is the representative who was supposed to call me to process the cancellation, within 48 hours of requesting a cancelation. I received no call over the past 2 days. I feel they are trying to delay the cancelation call past the cooling-off period so that I cannot cancel my contract. These are very ********* practices. Please watch out for this company.
0 replies
18 months ago
Even a lock won't keep your luggage safe on Kenya Airways
Guys, a lock won't even keep your luggage safe from Kenya Airways *******. Someone on the Kenya Airways team opened my luggage bag without my knowledge and left it broken. Parts of my bag were **********. The lock was broken. When I received my bag, I could tell that it was opened by someone. I always close the zipper on my bag in a very specific way. The zipper was closed differently to how I had left it. I found that the smaller bags in my luggage were opened as well. And some of my smaller items were missing, like my ear plugs and face cloth. My guess is that someone on the Kenya Airways team tried to ***** from my bag, realized there was nothing valuable inside, and tried to stuff all my things back in my bag, losing a few smaller items in the process. Keep in mind that I had a lock on my luggage bag. That will not stop them. I even saw a plastic-wrapped luggage bag that was torn open on the carousel. Please choose another airline!
0 replies
18 months ago
Ineffective self-inspectikn system leaving me stranded with no cover
I am currently unable to get cover for my car, even though I'm paying for it, all because of MiWay's inefficient self-inspection system. Please think twice before signing this contract. It is incredibly unhelpful. I am trying to do my self inspection. The app should have an "Important Actions" tab on the main dashboard that allows me to do the self-inspection. There is not tab present on my dashboard for some reason. I am currently away from home, and unable to visit a PG Glass or GlassFit to do the inspection. I have emailed the self inspection photos to MiWay, as instructed by a MiWay consultant. They haven't gotten back to me in over a week. I keep getting messages from MiWay telling me that my car is not covered because I haven't done the inspection yet. But MiWay isn't allowing me to do my self-inspection. So I have no cover because of ineffective processes on MiWay's side.
106 replies
53 months ago
Late Delivery and Lame Excuses
I purchased furniture from the Double Click Randburg branch about a month ago. Our delivery is 3 days late, and counting. They said that they do not have a covered transport vehicle, therefore they cannot deliver beds while it’s raining. Even when it isn’t raining, they still fail to deliver the furniture. So please be aware of this when you decide to purchase from Double Click Randburg. Otherwise you’ll be stuck with no beds or couches to sleep on for 3 days straight. PS. I can see why it’s so difficult to find reviews of this store. I don’t think they would paint a very good picture of their branch.
0 replies
71 months ago
The Reason why you don't see many Reviews about Discovery Health
Have you ever noticed how, when you google "Discovery Health", you don't see many reviews. You only see their website and positive articles about them. That's because they make it a priority to suppress all reviews about their company. You have to actively search for reviews, most of which are bad reviews. Case and point, their one-star rating on Hellopeter. If their service truly is superior, why do they need to silence their own customers' reviews. Before choosing Discovery, keep in mind that although you pay them a large sum of money per year, they may still decline most of your claims and make you pay in cash. It happens very often, even though you have legitimate claims. This results in an overall loss on your side and it probably won't be worth it to get insured with Discovery Health. My company requires me to be insured, so I will chose the cheapest Discovery scheme in the future because I know that they'll make me pay in cash for most claims anyway. For example, I tried to make a simple claim for a simple virtual consultation with a doctor. They could not find the virtual consultation note that was sent by the doctor, so they rejected the claim. I am in the process of pestering them to get the claim approved by helping them find the consultation note that was sent through. That's a bit difficult to do that when they won't reply to any of my emails. With the lockdown in place, money is tight. Discovery claims to be sympathetic of that, but will refuse to approve legitimate claims. Discovery has a track record of refusing claims even though they are legitimate, as most insurances do. However, Discovery makes the process of approving a claim very difficult. I tried emailing many of their offices and I received no replies. The best way to get any help from them is to call their offices and speak to a human. But, airtime is not cheap and they end up putting me on hold for a long time. So please keep in mind that, if you choose any Discovery products, they will try their best to reject your claims. They are a business; their goal is to make as much money as possible. Be prepared to spend a lot of time pestering their call centre trying to get claims approved. Given how much you pay, Discovery should be a lot more responsive. Maybe instead of suppressing negative reviews about their service, they could take their criticism into account and try to improve their service.
210 replies
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5 (100%)