NIGHTMARE

On the 15th of December I have been on a call with this company since 8 am in the morning and it is a struggle to get any assistance. I want to cancel my customer protection plan which i have taken . The first debit order has not gone off and already just to cancel is a mission, I wonder what would it be like to put a claim through, if cancelling alone is such a HEADACH. You need to cancel immediately and send me confirmation. I know my rights and i will not be bul****. I need that confirmation or else i will have to seek legal advice. I have also requested that WesBank does not allow you guys to debit my account. The consultants I spoke to are Nonthando,Bongi/Bongani and Precious all who did not assist me in anyway until later on in the day when I called again and I spoke to Oupa ,who said that there were no notes made on the system requesting cancellation and proceeded to cancel on his side and said that someone from the Engine room will call me. Shortly a call around 16:55 came through from a gentleman named Jermaine Sampson ? called and said that he will send an email to Thandiwe Zwane (The Engine Room) sales lady and also her manager and I should get confirmation either that Monday or Wednesday. 17 December just this morning I called to follow up. Tasmine who said that she will pop an email to Thandiwe Zwane and her manger again. At this point I just need confirmation of cancellation. WHAT A Nightmare. Sales lady Thandiwe Zwane is not even responding to emails. I am furious and you should not debit my account. You say that your calls are recorded so that will be enough proof to say that I have been calling none stop to cancel this cover.