M
Mpho
Active since Mar 2023
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
Affordable premium
Great assistance from Nthabiseng, who was helping me with my contents cover, as well as Karabo Mapatsi from the value added products department. The agents were able to assist me to receive a premium that allow me to still have insurance without breaking the bank.
53 replies
1 month ago
Happy customer
Great assistance from Thuto Makhajane, our chat was brief yet informative .I am happy to still be using liquid capitals services .
53 replies
2 months ago
Great assistance from agent
I had a brief yet informative conversation with Thobile regarding my service plan. She cleared the confusion I had and I am happy to continue using liquid capitals services
56 replies
3 months ago
Happy client
Agent was helpful and resolved my query within minuets. Thank you liquid capital.
56 replies
3 months ago
Great assistance
Short and sweet conversation I had just now with Karabo. She explained how the extended service plan works, and informed me that the booster plan is still valid till 2027. I also serviced my vehicle yesterday and liquid Capital paid the dealer.
56 replies
3 months ago
Tyres and rim horrible service
Horrible service from first for woman, I have been with them from 2023.I reinstated the policy for tyres and rims,one month after cancelation. Apperently the system cannot renistate the old policy, so a new one has been put in place. Yesterday my car went in for a service and I was informed that it needs wheel alignment. I called first for woman and your agent decided to process the claim then advised that you will listening to the recording before you can process the claim. I told you guys that you can just cancel the claim, because you will obviously reject it. I will pay for wheel alignment and send you proof because I am not trying to **** you guys. Since you are treating me like a new client, I want a new policy number. I have also sent the relevant documents so that you can lift the waiting period and assist me with my license disc renewal. Your agents need to check everything before they can decide to process any claims because this embrassment could have been avoided. You could have told me that you won't be able to assist and advise that I send you guys proof, so that the record can be on the system and when my vehicle needs wheel alignment then you can make reference to the information I sent you. your agent also informed me that if the claim is rejected now it will affect future claims hence I had to send proof. I have never even skipped one debit order payment. I am even thinking of canceling this policy once again.
56 replies
3 months ago
Service plan
Great assistance from Lesego, she was patient and kind. She explained to me how my plan works and advised that I should call and request for the service extension. However all is currently in order and I can take my vehicle for a service.
56 replies
3 months ago
Taking the vehicle for a service
Great assistance from Tshepang at Liquid capital. He was patient and explained to me the process I need to follow since I will be taking my vehicle for a service. I do hope the process will be easy as Tshepang has explained and liquid Capital will make the necessary payments to the dealership that will service the car.
56 replies
3 months ago
Technician did not come on the agreed date .
Good day, I have been a Netstar customer from 2023 till date. Whenever the vehicles tracker has a problem, the technician is quick to come and repair whatever fault the unit has. However, this time around things have changed. I joined a new insurer that requests to have their own tracking device fitted on the vehicle. An agent contacted my dad on Monday 5th and I confirmed all my details, and a contract was put in place. I told the salesperson that he should contact me regarding when will the new unit be fitted on the vehicle. The following day Tuesday 6, i receive a call that a technician is at my gate, and I was not around at the time, and I requested that someone be sent today Wednesday at 08:00 as I will be home. I waited the whole day and even called your call center, and they confirmed that the technician will come today and till now no one came. I spoke to a lady named Precious Shongwe, who said that she will send the technician a message. The insurance is on my neck regarding the fitment certificate. What is the problem? I can't be sitting in the house waiting for someone who knows that they won't pitch and not have the decency to inform me on time. We make appointments for certain dates because we know that we are available on the date we have requested for the fitment to take place. Find another technician who's willing to come and fit this new unit please or else cancel the contact so that i can find a service provider that has technicians who want to work.
112 replies
4 months ago
NIGHTMARE
On the 15th of December I have been on a call with this company since 8 am in the morning and it is a struggle to get any assistance. I want to cancel my customer protection plan which i have taken . The first debit order has not gone off and already just to cancel is a mission, I wonder what would it be like to put a claim through, if cancelling alone is such a HEADACH. You need to cancel immediately and send me confirmation. I know my rights and i will not be bul****. I need that confirmation or else i will have to seek legal advice. I have also requested that WesBank does not allow you guys to debit my account. The consultants I spoke to are Nonthando,Bongi/Bongani and Precious all who did not assist me in anyway until later on in the day when I called again and I spoke to Oupa ,who said that there were no notes made on the system requesting cancellation and proceeded to cancel on his side and said that someone from the Engine room will call me. Shortly a call around 16:55 came through from a gentleman named Jermaine Sampson ? called and said that he will send an email to Thandiwe Zwane (The Engine Room) sales lady and also her manager and I should get confirmation either that Monday or Wednesday. 17 December just this morning I called to follow up. Tasmine who said that she will pop an email to Thandiwe Zwane and her manger again. At this point I just need confirmation of cancellation. WHAT A Nightmare. Sales lady Thandiwe Zwane is not even responding to emails. I am furious and you should not debit my account. You say that your calls are recorded so that will be enough proof to say that I have been calling none stop to cancel this cover.
0 replies
Review Distribution
5 Star
18 (64.28571428571429%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (35.714285714285715%)