AL
Antoinette L
Active since Mar 2009
22
Reviews
0
Industries
Reviews
22 reviews6 months ago
Santam – True Customer Care in Action
Thank You, Santam – True Customer Care in Action Today, I want to take a moment to sincerely thank Santam for the care and professionalism they show to their customers. I’ve had two previous claims due to theft, both of which were handled quickly and easily – a smooth process that gave me peace of mind. This time around, however, the situation was different: a motor vehicle accident. Naturally, I was uncertain about how it would be handled. But in all honesty, the process was painless, stress-free, and completely hassle-free. My claim was reported and registered on 23 September 2025, and Lesego Tsolo was appointed as my claims consultant. Even though we never spoke directly, the process ran effortlessly – thanks in large part to the incredible support from NASO Brokers. With all the negative stories circulating about insurance companies, I can confidently say that Santam sets a different standard. They show real value for their customers, and their high level of ethics and service delivery is evident in every step. The panel beaters Santam works with – in my case, Florida Panelbeaters – are top-quality professionals who provide outstanding service and results. You can see Santam's commitment to quality in the partnerships they choose. A special thank you to Esme and Cailin from NASO Brokers. Their guidance, constant support, and helpful attitude turned what could have been a stressful situation into a completely positive experience. To anyone reading this – I highly recommend working with a broker. Esme and Cailin truly "have your back" every step of the way. Thank you once again to Santam, NASO Brokers, and everyone involved. I appreciate the genuine care and efficiency shown throughout this process. Warm regards, A grateful client
53 replies
6 months ago
10 Stars for Florida Panel Beaters!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ – 10 Stars for Florida Panel Beaters! Today, I would like to thank one truly awesome team – the incredible people at Florida Panelbeaters. When my insurance company referred me to you, I must admit I was very sceptical. After reading some negative reviews on Hellopeter, I had my doubts and fears. But that all changed. I received a call from Bertha on the 23rd of September 2025 to bring my car in for assessment. She was extremely friendly – not at all what I expected. Then came the assessment on the 26th. Still feeling unsure, I walked into a completely new reality: a welcoming, well-run workshop full of helpful people. I was met by Darryl, who did the assessment and was ready with answers to all my questions. And then… I had the honour of meeting Marlon, the owner – a down-to-earth, open person who truly cares. (Hope you enjoyed that sandwich, Marlon!) From that moment, most of my doubt melted away. Once repairs were approved, booking in the car felt like a family gathering. I met more team members, we chatted, we laughed – the atmosphere was just impeccable. Throughout the process, Nicole kept me in the loop with updates, and I really appreciated the constant communication and care. But, as they say – the proof is in the pudding. When I received the call to collect my car, I was absolutely amazed. The final result? Stunning. My car looked brand new. What started with friendliness and professionalism ended in complete satisfaction. From start to finish – friendliness, communication, punctuality, and top-quality workmanship. To the whole team – even those whose names I didn’t get – thank you. Your craftsmanship, hard work, smiles, and exceptional service will never be forgotten. I understand everyone’s experience is different, and those with negative reviews on Hellopeter had their reasons. But in all honesty, my experience was the total opposite – a 10-star journey from A to Z. You can all be incredibly proud of yourselves – not only for your excellent work, but also for the free training you offer to the youth. That’s a beautiful thing and shows your heart for the community. From me (and my beautifully repaired car) – a huge thank you. Keep up the fantastic work, Florida Panelbeaters! Warm regards, A very happy and grateful customer
0 replies
9 months ago
Lack of communication and inaction from the Housing Tribunal
I am extremely disappointed by the lack of communication and inaction from the Housing Tribunal—an institution tasked with protecting tenants. After nearly eight months, I am still without any resolution or even formal acknowledgment of my complaint
0 replies
21 months ago
Vodacom clients non existing
Customers are the least of their priority when it comes to Fibre. They can only blame shift to Vumatel. Log a call 24 May for relocation of Fibre 15 July confirmed with their agent that relocation to be done on 26 July......to date zero happened. All my contracts has been with Vodacom for more than 20 years. Today I am ready to cancel everything. Their service has gone extremely from good to zero, worse than bad. I will rather take my business elsewhere as I am beyond tired
221 replies
21 months ago
Vumatel - Beware of no customer service
If I knew I was going to be unable or successful with a smooth relocation I would not have ever considered to renew my Fibre with vumatel. After 30 calls today to vumatel the last being with Keenan who went quiet on the other side...no call back, which I am so used to by now as they do not provide updates or calls. WARNING they do not take clients serious and they don't keep you connected. Service is pathetic, my suggestion to customers... Vumatel does not need business, customers are a 0, they do not keep you connected. Change your Fibre company as quick as you can.
221 replies
21 months ago
Takealot vs Makro Online (Never again a Makro nightmare)
I would like to thank the Takealot team for making my online shopping experience carefree after a failed, utmost disgusting attempt from Makro online. You ensured that I regained trust in online shopping with constant updates until I received the product I have ordered. Thank you for making an awesome team.
0 replies
21 months ago
Makro Online vs Takealot (Rather place your trust in Takealot)
If I didn't need to give a star I would not have done so. Makro Online is not even deserving of one star. Why ? You might ask. My headache and frustration started when I placed faith and trust into Makro online. I placed an order for a quilt set (pink with butterflies on) on 28 June 2024. To my surprise I received my order on 10 July 2024 with utmost disgust....It was plain white fit for a hotel not home. A return was logged Ref 423357 and only collected on 18 July 2024. No further update or feedback regarding my REFUND. On the 16 July 2024 I decided to order the SAME quilt set from Takealot....delivered today (8 days after order). Perfect and correct the exact order I have placed. I am mentioning Takealot, because Makro's continued excuse is, "IT COMES FROM A THIRD PARTY" - Whoop Whoop - Takealot also uses a third party and clearly their communication is open and clear with no hassles to clients. In my honest opinion, why would anyone order from Makro if they can get the exact same items from Takealot with the trust that it will be the correct and a customer will be left satisfied. Makro online only takes your money, does not give customer support, does not really care about their customers as long as they make money. Do not trust Makro Online !!!! Once you buy something and you return it, you will never see your money again. Your management can learn from Takealot, the way they operate and the way they look after their customers.
165 replies
21 months ago
Do not trust Makro or their customer service team
Be aware not to order online from Makro. I ordered a 5 piece butterfly comforter set. Received it on the 10th July 2024 - not pink and no butterflies - just plain white. I reported it immediately when received via email (photos was included) and two telephone calls - and received a ref #. I had no feedback, no call, no update. 6 Days later I got a call that only now they have arranged collection, but refund will take 7 - 10 days, which I doubt because the service is horrible. Excuses are the same e.g. third party and stories. I just want my refund as today is 7 days. Why should I wait 7-10 days starting yesterday if Makro delayed with feedback and updates. If the client does not call, the client will stay in the dark. If Makro Management have pockets full of money to waste, why think that of their client. My Ref #4233574 as received on 10 July 2024 just after 14H00
114 replies
49 months ago
No communication on several emails
I have been sending email after email regarding standarbank mobile to be cancelled. I was informed of the process on 10 august 2021 which is 30 days notice. I have then requested to have the contract cancelled. Not one further email was received. I posted my cancellation query on their website and get told looking at the email correspondence I have never cancelled, and they can only cancel 1 May 2022 (8 Months after I have cancelled). I responded - highlighting where I cancelled and reminded them in all the emails I have sent
74 replies
51 months ago
ER24 (Joburg West) Angels
ER24 (Joburg West) Ambulance Service from the first responder, paramedics and ambulance drive to hospital on 27 January 2022 has once again proven to be impeccable. You have given me one more day, week, year, even a life time back with my husband. Your support, help, kindness, empathy (I am running out of words) has meant the world to me and my family. You are our true heroes, our ANGELS in disguise. Thank you for all you do
0 replies
Review Distribution
5 Star
7 (31.818181818181817%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
14 (63.63636363636363%)