Transmed and Covid tests

All Transmed pensioner patients to be aware of Covid testing and penalization by Transmed (Administered by Universal). Email was sent to Transmed on 7 January 2022 to inform them that my mom, 78 year old pensioner, was referred for a Covid test due to exposure, and she tested positive. Response to the email Ref: 6164195 was focused around processing of payment and that payment cannot be done as they are in need of the account, at no stage was Authorization suggested or mentioned. On receipt of the member statement I inquired about the short payment with code - SR - Specialist - no auth. Please be aware the transhealth newsletter sent to members says: “For confirmed coronavirus Covid-19 cases, the cost of diagnosis and treatment will be covered from the major medical benefit” The response I received was the following:- "Kindly be advised that the above claim has been rejected as SR - Specialist - no auth because you were referred by a specialist, should you have been referred by your GP no authorisation would have been required. " My question why is this not communicated to members. When I informed Transmed why was the focus on payment and why was auth not given. Pensioners are soft targets for exploitation in all and every situation.