Clare C

Overpriced and underpreforming tent hire service - DO NOT book this company for your event

We had the worst experience with Touch Nature Tents. We felt completely ripped off - the owners knew we were in a pinch and needed a glamping tent set up solution and we're certain they put up the prices because of this. The tents and furniture were not as pictured - we were supplied with the cheapest of the cheapest of everything and the "tent light" was basically a torch duct taped to the center pole of the tent. Seriously, we were embarrassed to show our guests into this accommodation and mortified that we had asked them to pay towards a "glamping experience". On top of this, we had specifically asked if the tents were wind and weatherproof, however, we ended up spending most of the time just trying to keep them up. A good portion of tents blew down each night and one tore irreparably. The owner did come out to resolve the issue on the first night but arrived alone the next day with no staff and spent an hour with a basin (to fix the torn tent???) and some rope to try and fasten the other tents better. Of course these remedies failed and tents kept collapsing. Despite contacting the owners again after the event we have had no response. For a cheaper price we might say risk it and book these tents and get what you get - but for what we paid we would NEVER recommend this company.