Shizi L

Lost Luggage Negligence from Qantas

Flight back home to South Africa from New Zealand, My wife and Baby got their Luggage and my luggage could not be found, my wife has been emailing Qantas as i had Personal information and irreplicable memories on my Hard drives. The Fact that they have stated that they will only compensate 50% this is unacceptable as i do not see this policy where SLIPS need to be provided on their Website (Excuses not to Pay for Their Negligence). I do not expect the full 100% atleast 70% as this negligence caused by Qantas. The Items that will need to be replaced are expensive due to the economy and 50% Compensation is like slap in the face with arrogance. my bag was correctly tagged and marked with a purple Ribbon i will Not accept 50%