QA
Qantas Airways
Claimed Business
QA
Qantas Airways
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Qantas Airways
Qantas Airways has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Qantas Airways across 133 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJ
James
1 reviews | Active since Jan 2020
12 Mar 2026, 11:51
I flew to Auckland via Sydney on 22 August 2025 and returned 22 August via Perth on 22 Feb 2026
I flew to Auckland via Sydney on 22 August 2025 and returned 22 August via Perth on 22 Feb 2026. On both flights the staff, service and meals was very good and recommendable. The out going one with the Airbus 380 was a very comfortable flight, thank you Qantas. James Roodt Jhb
Helpful (0)
|Replies (0)J
James
1 reviews | Active since Jan 2020
12 Mar 2026, 11:51
I flew to Auckland via Sydney on 22 August 2025 and returned 22 August via Perth on 22 Feb 2026
I flew to Auckland via Sydney on 22 August 2025 and returned 22 August via Perth on 22 Feb 2026. On both flights the staff, service and meals was very good and recommendable. The out going one with the Airbus 380 was a very comfortable flight, thank you Qantas. James Roodt Jhb
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Oct 2025, 09:45
Flight sale and cancellation fees
We booked our flights for our holiday to Australia thinking the tickets were a good price. A week later, they had dropped by 20%, on their red tail sale, of the fee we paid. I called Qantas, in South Africa, to ask whether there was anything they could do to assist. They told me that we would need to cancel and rebook. First disappointment. So, I asked specifically for our booking what the cancellation fee was, which the operator told me in Rands, which related to $110 or approximately R1700 per ticket. Based upon this, if we cancel and rebook, we would still recover some of the reduced sale fee from our original booking. So, I went ahead and did this. Today, we get the refund, which was quite quick, but instead we were charged $220 per ticket, thereby increasing the overall cost from our original booking by around R1400. I am bitterly disappointed with the entire situation, the information provided over the phone and now not receiving any benefit back and having to actually pay more! It has started our holiday planning on a very sour note and I hope that someone will reach out to us.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Oct 2025, 09:45
Flight sale and cancellation fees
We booked our flights for our holiday to Australia thinking the tickets were a good price. A week later, they had dropped by 20%, on their red tail sale, of the fee we paid. I called Qantas, in South Africa, to ask whether there was anything they could do to assist. They told me that we would need to cancel and rebook. First disappointment. So, I asked specifically for our booking what the cancellation fee was, which the operator told me in Rands, which related to $110 or approximately R1700 per ticket. Based upon this, if we cancel and rebook, we would still recover some of the reduced sale fee from our original booking. So, I went ahead and did this. Today, we get the refund, which was quite quick, but instead we were charged $220 per ticket, thereby increasing the overall cost from our original booking by around R1400. I am bitterly disappointed with the entire situation, the information provided over the phone and now not receiving any benefit back and having to actually pay more! It has started our holiday planning on a very sour note and I hope that someone will reach out to us.
0
Replies (0)CW
Carel W
1 reviews | Active since Jan 2020
28 Jul 2025, 19:57
Poor service at Qantas
Dear Qantas Customer Care, It is with utter disappointment that I respond to your e-mail below in where you say " We're committed to resolving your case quickly and efficiently." Since the day I reported my luggage missing being 12 July 2025 you have never showed any intent or urgency in resolving the issue of our missing luggage other than sending me e-mails saying absolutely nothing about the where about of my luggage. To my surprise I was wonderfully assisted by SAA in tracing, locating and eventually delivering my luggage to OR Tambo International airport. My wife and I decided on a Qantas flight to Auckland to visit our son and his family because it was the quickest time and shortest route in getting to Auckland. My wife has a severe condition of rheumatoid arthritis and there for Qantas seemed a good option. On our return to Johannesburg on 11 July 2025 the flight was delayed at Auckland for an hour. I informed the Qantas staff at the departure desk that we have a connecting flight in Sydney to Johannesburg but was assured that we would be in time. After boarding an hour late I again informed the flight attendant that we have a connecting flight to Johannesburg and was again assured we will be in time for the flight. This turned out not to be true as when we arrived at the departure gate for Johannesburg we were informed that the plane has departed. I was utterly disappointed and furious that after numerous times informing Qantas staff of our connecting flight we were left behind at Sydney. We were now told that we need to fly to Perth and would be placed on a SAA flight that evening to Johannesburg. Qantas staff informed us that our luggage will go straight to Johannesburg. A flight of 19 hours turned in to a nightmare of over 36 hours. After arriving in Johannesburg on Saturday morning, exhausted and my wife in severe pain we were without our luggage. After our flight arrangements turned into a nightmare the lost of our luggage was unnecessary stress we had to deal with. The only help we received was from SAA to open a file and hope for the best. The only communication I received from Qantas was via e-mail saying they were trying to located our luggage. I had to make various calls to your call centre, holding the line for ages and speak to a call centre agent that was in no position to assist me in locating our bags. At no stage did I get the feeling that Qantas really cared about our lost luggage which Qantas was responsible for losing. After having to travel to OR Tambo airport three time to get some sort of assistance at the SAA lost baggage department, my bag was delivered to my house. There were however no trace of my wife's luggage which was extremely stressful for her. More visits to the airport was made and they were able to trace my wife's bag to Manila in the Philippines. How the bag was routed to Manila is just mind blowing. Fortunately SAA was able to request the bag to be send to OR Tambo airport and what can only be described as a miracle her bag arrived on 22 July 2025. I was told numerous times how sorry Qantas is for our inconvenience but I feel those words were uttered without sincere meaning. From the start of our return flight in Auckland after informing Qantas staff we needed to be in time for a connecting flight to Johannesburg, they showed no urgency in helping us to make the flight. This experience with Qantas has left us with nothing but disappointment and disgust.
Helpful (0)
|Replies (0)CW
Carel W
1 reviews | Active since Jan 2020
28 Jul 2025, 19:57
Poor service at Qantas
Dear Qantas Customer Care, It is with utter disappointment that I respond to your e-mail below in where you say " We're committed to resolving your case quickly and efficiently." Since the day I reported my luggage missing being 12 July 2025 you have never showed any intent or urgency in resolving the issue of our missing luggage other than sending me e-mails saying absolutely nothing about the where about of my luggage. To my surprise I was wonderfully assisted by SAA in tracing, locating and eventually delivering my luggage to OR Tambo International airport. My wife and I decided on a Qantas flight to Auckland to visit our son and his family because it was the quickest time and shortest route in getting to Auckland. My wife has a severe condition of rheumatoid arthritis and there for Qantas seemed a good option. On our return to Johannesburg on 11 July 2025 the flight was delayed at Auckland for an hour. I informed the Qantas staff at the departure desk that we have a connecting flight in Sydney to Johannesburg but was assured that we would be in time. After boarding an hour late I again informed the flight attendant that we have a connecting flight to Johannesburg and was again assured we will be in time for the flight. This turned out not to be true as when we arrived at the departure gate for Johannesburg we were informed that the plane has departed. I was utterly disappointed and furious that after numerous times informing Qantas staff of our connecting flight we were left behind at Sydney. We were now told that we need to fly to Perth and would be placed on a SAA flight that evening to Johannesburg. Qantas staff informed us that our luggage will go straight to Johannesburg. A flight of 19 hours turned in to a nightmare of over 36 hours. After arriving in Johannesburg on Saturday morning, exhausted and my wife in severe pain we were without our luggage. After our flight arrangements turned into a nightmare the lost of our luggage was unnecessary stress we had to deal with. The only help we received was from SAA to open a file and hope for the best. The only communication I received from Qantas was via e-mail saying they were trying to located our luggage. I had to make various calls to your call centre, holding the line for ages and speak to a call centre agent that was in no position to assist me in locating our bags. At no stage did I get the feeling that Qantas really cared about our lost luggage which Qantas was responsible for losing. After having to travel to OR Tambo airport three time to get some sort of assistance at the SAA lost baggage department, my bag was delivered to my house. There were however no trace of my wife's luggage which was extremely stressful for her. More visits to the airport was made and they were able to trace my wife's bag to Manila in the Philippines. How the bag was routed to Manila is just mind blowing. Fortunately SAA was able to request the bag to be send to OR Tambo airport and what can only be described as a miracle her bag arrived on 22 July 2025. I was told numerous times how sorry Qantas is for our inconvenience but I feel those words were uttered without sincere meaning. From the start of our return flight in Auckland after informing Qantas staff we needed to be in time for a connecting flight to Johannesburg, they showed no urgency in helping us to make the flight. This experience with Qantas has left us with nothing but disappointment and disgust.
0
Replies (0)SL
Shizi L
1 reviews | Active since Jan 2020
3 Feb 2025, 07:34
Lost Luggage Negligence from Qantas
Flight back home to South Africa from New Zealand, My wife and Baby got their Luggage and my luggage could not be found, my wife has been emailing Qantas as i had Personal information and irreplicable memories on my Hard drives. The Fact that they have stated that they will only compensate 50% this is unacceptable as i do not see this policy where SLIPS need to be provided on their Website (Excuses not to Pay for Their Negligence). I do not expect the full 100% atleast 70% as this negligence caused by Qantas. The Items that will need to be replaced are expensive due to the economy and 50% Compensation is like slap in the face with arrogance. my bag was correctly tagged and marked with a purple Ribbon i will Not accept 50%
Helpful (0)
|Replies (0)SL
Shizi L
1 reviews | Active since Jan 2020
3 Feb 2025, 07:34
Lost Luggage Negligence from Qantas
Flight back home to South Africa from New Zealand, My wife and Baby got their Luggage and my luggage could not be found, my wife has been emailing Qantas as i had Personal information and irreplicable memories on my Hard drives. The Fact that they have stated that they will only compensate 50% this is unacceptable as i do not see this policy where SLIPS need to be provided on their Website (Excuses not to Pay for Their Negligence). I do not expect the full 100% atleast 70% as this negligence caused by Qantas. The Items that will need to be replaced are expensive due to the economy and 50% Compensation is like slap in the face with arrogance. my bag was correctly tagged and marked with a purple Ribbon i will Not accept 50%
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2024, 12:12
Quantas Airways Disastrous
Fight QF64 18 NOVEMBER 2024 JHB TO SYDNEY I definitely don't recommend Quantas airline. Not only do they not give a damn about the complaints they receive, they also dont respond to any emails. couldn't charge my phone as there was some or other fault. 2. No inflight entertainment because the whole section was faulty. 3. They ran out of food options so we were stuck eating what was left and available. 4. Wheelchair assistance as booked by myself was not readily available as promised and it felt like I was needing to beg for assistance once we arrived in Sydney and also lost our connection to Brisbane. 5. In Brisbane we were told to find our own way with the wheelchair. 6. I had to hear the man complain to a colleague about the fact he was on his feet all day and wanted to go home. 7. Your customer service representative onboard was extremely rude to a passenger who was disgruntled about all the problems we were having on-board and went as far as saying do you want me to jump out on the wing and cook you other food? Seriously??? Is this what you teach your employees????? I was to afraid to question him about all the other issues, lest he responds to me like that. So my question here is, exactly what is the point of a customer service person if he cant handle the issues that arise.??? I did not pay a discounted price for our flights and definitely didn't expect to get this kind of service! I was told we could not book exit row seatsas these passengers would need to assist with evacuation orders should the need arise, however, the 3 passengers sitting in this row were well into their retirement and could barely assist themselves!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2024, 12:12
Quantas Airways Disastrous
Fight QF64 18 NOVEMBER 2024 JHB TO SYDNEY I definitely don't recommend Quantas airline. Not only do they not give a damn about the complaints they receive, they also dont respond to any emails. couldn't charge my phone as there was some or other fault. 2. No inflight entertainment because the whole section was faulty. 3. They ran out of food options so we were stuck eating what was left and available. 4. Wheelchair assistance as booked by myself was not readily available as promised and it felt like I was needing to beg for assistance once we arrived in Sydney and also lost our connection to Brisbane. 5. In Brisbane we were told to find our own way with the wheelchair. 6. I had to hear the man complain to a colleague about the fact he was on his feet all day and wanted to go home. 7. Your customer service representative onboard was extremely rude to a passenger who was disgruntled about all the problems we were having on-board and went as far as saying do you want me to jump out on the wing and cook you other food? Seriously??? Is this what you teach your employees????? I was to afraid to question him about all the other issues, lest he responds to me like that. So my question here is, exactly what is the point of a customer service person if he cant handle the issues that arise.??? I did not pay a discounted price for our flights and definitely didn't expect to get this kind of service! I was told we could not book exit row seatsas these passengers would need to assist with evacuation orders should the need arise, however, the 3 passengers sitting in this row were well into their retirement and could barely assist themselves!
0
Replies (0)HT
Helena T
1 reviews | Active since Jan 2020
23 Nov 2024, 15:11
Delay, delay, delay !!!!
Absolutely the worst experience of my international trips so far, and there eete numerous to compare it to. Delay upon delay. Passengers get issued with a meal voucher at a restsurant that can't cope. We have been waiting just to place an order in excess of 55min. We have called on waiters numerous time, but get ignored. Hope the actual flight experience is better but won't get my hopes up on this one. Flight QF64 , 23 November 2024
Helpful (0)
|Replies (0)HT
Helena T
1 reviews | Active since Jan 2020
23 Nov 2024, 15:11
Delay, delay, delay !!!!
Absolutely the worst experience of my international trips so far, and there eete numerous to compare it to. Delay upon delay. Passengers get issued with a meal voucher at a restsurant that can't cope. We have been waiting just to place an order in excess of 55min. We have called on waiters numerous time, but get ignored. Hope the actual flight experience is better but won't get my hopes up on this one. Flight QF64 , 23 November 2024
0
Replies (0)AE
Anne E
1 reviews | Active since Jan 2020
6 Nov 2024, 15:48
Damaged suitcase - no help
Good Day, I cannot get hold of anyone via emails which is what you people want us to do. I am trying to put a claim in for my suitcase that was damaged in September. I have got a quote, claim form everything that they want, sent the email to the address given, but it keeps on coming back. so now I really don't know who to contact to get my claim seen to.
Helpful (0)
|Replies (0)AE
Anne E
1 reviews | Active since Jan 2020
6 Nov 2024, 15:48
Damaged suitcase - no help
Good Day, I cannot get hold of anyone via emails which is what you people want us to do. I am trying to put a claim in for my suitcase that was damaged in September. I have got a quote, claim form everything that they want, sent the email to the address given, but it keeps on coming back. so now I really don't know who to contact to get my claim seen to.
0
Replies (0)