Active since Nov 2013
12
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Reviews
12 reviews6 months ago
Flight sale and cancellation fees
We booked our flights for our holiday to Australia thinking the tickets were a good price. A week later, they had dropped by 20%, on their red tail sale, of the fee we paid. I called Qantas, in South Africa, to ask whether there was anything they could do to assist. They told me that we would need to cancel and rebook. First disappointment. So, I asked specifically for our booking what the cancellation fee was, which the operator told me in Rands, which related to $110 or approximately R1700 per ticket. Based upon this, if we cancel and rebook, we would still recover some of the reduced sale fee from our original booking. So, I went ahead and did this. Today, we get the refund, which was quite quick, but instead we were charged $220 per ticket, thereby increasing the overall cost from our original booking by around R1400. I am bitterly disappointed with the entire situation, the information provided over the phone and now not receiving any benefit back and having to actually pay more! It has started our holiday planning on a very sour note and I hope that someone will reach out to us.
0 replies
59 months ago
MWEB call centre and VOIP frustrations
MWEB used to have a good call centre, quick to respond. Now it seems that they, like so many others, blame Corona for shoddy service. I have been trying to get some technical advice on a VOIP line that I have just taken up with them but trying to get hold of someone is near impossible and simply runs up my landline bill and their 'Help' bot is just frustrating to say the least and not helpful at all. I want one of their technical agents to contact me now as I am getting fed up. I have my business and personal fibre lines with MWEB.
0 replies
63 months ago
Shakeoff or Shakedown!
I had many Vodabucks (VB) available (345 or 375 or somewhere around there) that I do not do anything with. I saw the puzzles available and thought that I may as well spend them doing that. So I did, which also included the 2 free per day, plus spending on the 5 @ 1VB each available per day and on the 5VB ones. The puzzles were expiring on the 8th of Feb 2021 and so I played. I found I collected many puzzle pieces and eventually, with 250-300 VB remaining I think, had collected all but one of each puzzle, of which there are 8, including: Mini Cooper 3 Door Hatch; R50k Cash Prize; R10k Cash Prize; Samsung Phone; 4G Smartphone Device; Smart Home Kit; Smeg Collection; 1 Million Megs for a Year. I also won 2 of the Mystery box prizes in that time. However, since then, I have received only 'You already have this one' messages consistently in terms of the puzzle piece collections, along with a number of vouchers. From around Monday though, the Shakeoff 2020 indicates that it is also stopping on the 8th of Feb 2021. I am now down to 69 VB remaining and still not a single win. While I realise the algorithm makes it more difficult to win, I find it disturbing that the 'fairplay' does not appear to be part of the games' makeup. They have a Winners list, but I would like to know how much money or VB one must spend to get onto that list. I feel this is a Scam simply to enrich Vodacom and that the odds of winning are smaller than the National lotto, which has a far greater number of permutations. I also now see that when I buy the 1VB or 5VB, since Sunday (31 Jan 2021) I almost never win a puzzle piece and simply get useless data bundles that are never going to be used by me. I feel rather annoyed and upset that Vodacom are using this Shakeoff game as a Shakedown of customers, to entice them into the cookie jar over and over again, with no real chance of winning and, as it appears, even less chance now that it is in its final week. It seems I am unable to attach screenshots of my near completed puzzles, but have them for record purposes, should Vodacom respond.
183 replies
69 months ago
No support anymore
I have never really had any problems, but previously I had no problem reaching their help line and speaking with someone. Now, you get a chatbot and no email support! Don't blame COVID and staff numbers for this WebAfrica. Get some ****** support people, not machines. My fibre line has been destroyed by my toddler who someone managed to get into the wiring box and has snapped the cables. I need assistance urgently to get someone to repair the line ASAP! Otherwise I must look at an alternative ISP. Very disappointed!!!
0 replies
85 months ago
Pregancy benefits...but only if you have registered! Highly upset!
As with any couple, we were very excited to fall pregnant with our second child and having the OBGYN confirm this was the most amazing news. We are now half way through and have visited the OBGYN numerous times since he confirmed the pregnancy, earlier this year. We have now exhausted our medical savings account and thought that perhaps we should be receiving some benefits from our medical aid, for the routine visits. We discovered that we are entitled to some but didn't know. My wife then registered for 'Your pregnancy' on the website, because the app didn't work properly, and then called Discovery to ask if we could be refunded the money back into our medical savings, for the benefits we should have received. She was told that it is too late and she didn't register in time to receive them and only going forward would we benefit. She told me how disappointed she felt, which I felt too. As a customer of 17 years, I feel pretty used. Not only this, we didn't receive any benefits under this programme for our first child too, which also exhausted our medical savings at the time! Surely Discovery, having seen so many OBGYN visits, including scans, which are likely to include a code indicating pregnancy, should also perhaps flag their system to say that these people are not getting the benefits that they are due and perhaps should be contacted to tell us that if we register, most of what we are paying for out of our medical savings would be covered. Discovery claim to be so advanced and willing to help and benefit, but when people don't know, it leaves a very sour taste to simply be told, 'NO you can't get those benefits because you didn't register in time'. I feel that it would be very simple for Discovery to help people out, but quite clearly, money is the motivator for them and their shareholders and bottomline profits are more important than us, their clients. I wonder how much money they are making by not giving people benefits that are technically due. And how many people, like us, are even aware of these benefits and simply try to then pay out of medical and personal savings! I hope that someone comes to the party from Discovery because at the moment, I and my wife feel pretty terrible about this! And perhaps should reconsider our membership and my company's medical aid.
336 replies
95 months ago
Scam! Extortion! No response! No service! Lies!
Just got through to this useless bunch of people. The receptionist tells me everyone has now gone home, except I can clearly hear people in the background! I am ****ED OFF! Time to see if East Coast Radio will take this up as these people have no integrity or willingness to even speak to people, including although reluctantly, a current customer like myself!
0 replies
95 months ago
Scam! Extortion! No response! No service!
As it is near impossible to get hold of these people and to get any form of response, I am once again resorting to HelloPeter to try illicit a response. White Business Pages, which now appears to be Business Entries, is obviously a company that misrepresents itself and needs to change names to catch more people. We have been thoroughly dissatisfied with your service, or lack of, and the extortion of costs on your behalf. Added to that, I have tried over 10 times, in a single day, to call your company on the various numbers you have on your email/contract etc, including ********** , ********** . When I do get through, the person answering and redirecting calls simply hangs up, or claims the line is so bad that they cannot hear. On the single time I was able to speak with someone and that they could hear me, the two reps/agents were not available. I left my cell number but still no response, hours later! I have also noted, which is again a testament to your lack of service and ability, that our listing is once again, inactive or the link you provided not working and the website appears to not be found, even though you claim to be SEO experts. I am trying to ensure that your pathetic service is cancelled by written letter, but who knows if I will get a response. Added to this I get a new contract for signing from you half way through the existing one, which now wants to extort R12000, as if the R6000 previously was not robbery already. I will again try to call your office in Durban and if need be I am going to come to your office and hand deliver the letter, which I request a signature from you, to cancel this pathetic service. I suspect that HelloPeter should also investigate the persons writing positive comments as I wonder whether these are done by the company themselves. SCAM, SCAM, SCAM!!! Do not sign anything from these people, ever.
0 replies
97 months ago
Waiting for food
We went to the Uvongo Mozambik restaurant to try something new and were well received and seated quickly. We arrive around 19:10. Our waitress took our drinks order but at that point told us that they could not serve liquor as their license was not issued as yet. We were disappointed but that was fine. We then placed our order for one starter and mains, which was taken around 19:40. Our starter arrived and we all shared it and was nice. We then waited for our mains, which didn't come and by around 20:45 the manager came to say that the food was being plated and would arrive in the following 5-8 minutes. At 21:00 we were getting rather annoyed and the manager avoiding us but after seeing us, came through and I said how displeased we were. He then went to check in the kitchen, however didn't come back. By 21:15 we decided that we had had enough and were extremely hungry, found our waitress, paid for our bill to that point and left. The 5 of us and our 15-month old son left extremely annoyed. While I realise they were busy, to wait that long for food was unacceptable and I cannot recommend the restaurant based upon the service, although the play area for children and the staff compliment were excellent.
0 replies
102 months ago
Misrepresentation by staff
I received a call from the Telkom Whitepages directory on 30 October 2017, regarding our listing for our business. My first response to any of these people is, 'Are you trying to sell me something?', to which I would most definitely have responded, 'I'm not interested'. However, as I recall, they said this was not a sales pitch and simply to update our information and could they email me through a form to complete. I said that would be fine and completed the form and sent it back. I have now been told that someone from Telkom is going to call me regarding the R6000ex. VAT amount outstanding for a Whitepages advert! I have never spent R6k on an advert for our business and certainly never will for advertising within the Whitepages which would result in a guaranteed 0% return for our line of business. I went back to the letter emailed them and yes, it does say it costs R6k in the very small print, however in very large print it says 'FREE SERVICE'. I feel that not only did the staff member who called me misrepresent Telkom but also that the letter provided for completion completely misrepresented the nature of the originating call. I am highly aggrieved about this situation as I do not want this rubbish service nor can afford to cover these costs. I urgently require a Telkom staff member to respond to this complaint and rectify the situation, before I take this complaint to the Consumer Protection Ombudsman. As stated, I cannot afford this advertising nor can I afford lawyers to handle this!
420 replies
106 months ago
Are there and AGENTS working at the SAPO call centre or who answer emails!
<p>For a week now I've tried to call the SAPO call centre to get a local tracking number for my parcel coming in from the US. The automated person keeps telling me that my 'call is important to them. Please be patient.', however I'm not sure anyone is actually there as I've waited for nearly 30mins on the various days I've tried. What the hell is the point of having someone tell me that someone 'will endeavour to answer my call' when no one appears to be there. Absolutely useless!</p> <p> </p> <p>The automated response also says to email them on ********** So I tried this last week already as well and no response as well. All this technology is simply uselessly applied when there is no one to respond!</p> <p> </p> <p>PLEASE CAN SOMEONE RESPOND TO THIS VERY UPSET CUSTOMER WHO BELIEVES YOU ARE OFFERING ZERO CUSTOMER SERVICE AND WHO HAS NO OTHER WAY TO GET THE LOCAL TRACKING NUMBER FOR MY PARCEL!!!</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)