LM
Lumumba M
Active since Jan 2019
5
Reviews
0
Industries
Reviews
5 reviews45 months ago
Top Copy Poor Customer Service
Good day. I would like to lay a complaint against Sherri from Top Copy Newlands Cape Town. What started as great customer service turned out to be horrific and extremely disappointing and a let down from a printing company I really respected and had placed my high hopes on as a business that will help me with me gift wrapping needs for our business. I went to Top Copy approximately 3 weeks ago and had a meeting with Sherri and her other colleague to ask the company to make shirt packaging boxes and swing tags. I stressed to Sherri that I have money to pay that week and needed the quote asap and she agreed. The nightmare ordeal began. I wait for 4 days checking my emails and nothing appeared and I called the office and she was busy and left a message and a reminder NOTHING came through . I called the following day a bit annoyed and she came back to tel me that she thinks it would be too expensive for me which angered me because she doesn’t know who I am to make that decision for me. I gave her option 2 to get a quotation for branded gift wrapping paper instead of “too expensive boxes” and too another 2/3 days to refer me to a less and cheaper company in pine lands . I responded to her email and totals her that I am disappointed that she has decided to make all these decisions for us and gave her another chance because I really love Top Copy quality. Till this very minute I have not received not 1 quotation and it’s been 2/3 weeks of begging her to give me quotations and do her work and we will make the decision as a company. I write this complaint publicly because some employees can sabotage a company till it literally close down without the owners awareness of how their trusted employees treat their customers. I’m very angry and saddened to be looked down up and a well seasoned Brand Director who walked in through their doors warm and optimistic to be treated like a piece of nothing. Please can management do an investigation. Her role is sales and she has deliberately refused to take my money for their business.
0 replies
45 months ago
Dodgy and Dangerous Web Company
Warning. Please do not trust Creative Tweaks. Extremely dodgy web design company managed and ran by 1 individual. Website crashes during testing period before launch. Can’t get ahold of him on the phone. Only had a x1 contact information for such a crucial business that needs as much customer care support in case payments do not go through. Extremely rude on emails and was quick to suggest I cancel my subscription without trying to resolve the issue after I have paid him/her amicably. DO NOT TRUST! Poor customer service and disrespectful to me as his customer
0 replies
46 months ago
EXTREMELY POOR CUSTOMER SERVICE PICK N PAY CAVENDISH SQUARE
Good day. A week ago at Pick n Pay Cavendish Square I couriered some goods via Aramex for the first time. The lady who helped me there was extremely rude and unhelpful aggressive. I took notice of the incident but didn’t do anything about it as maybe it was a bad day for me or her. Yesterday 29/06/22 I had the most appalling customer service and experience from both her and x2 front till supervisors. The initial lady from a week ago was there again alone when I got there and I asked her to help me once more with peeling seals from courier bags which was just two of them. I am not used to doing this things so I still need some assistance and I feel tearing the plastic and having to buy it again at R120 each. She didn’t greet and just opened one and left me with bags all over the counter ti sort them out myself. Clearly anyone could see that I was intimidated by the entire thing. I then decided ti ask her if she doesn’t want to her job and that’s where all hell broke loose. Her body language and her words were so disrespectful to a customer it was so angering to me and she even said she TAUGHT me last week to do it. She failed to do her job in the customer service industry of providing SERVICE even if the rule says customers are to do their own Aramex transaction with the bags. The matter escalated when the 2 supervisors came rushing in totally unaware of our stand off and hugged her wishing her a happy birthday. The Indian supervisor quickly noticed the stand off but said No we won’t do anything to her today it’s her birthday and that’s when I said I don’t give a damn about her birthday. My sensing for customer service at that counter were on high alert as the previous week I had a bad experience. Whilst the supervisor continued tO help me the initial lady was behind her yelling at me from behind how she has taught me and I should do it myself. Angered and furious I told her I do not was to be served by her and wanted the supervisor to continue helping me. I even went as far as saying shut up to her as she was now causing a distraction. Not once did the supervisor intervene and stopped the situation. I was very upset and didn’t give the supervisor my story when she asked as clearly they are work buddies and I didn’t feeel say to express my story as obviously it was going to be ignored and most probably laugh it off behind my back. I am here to express my anger from the 2 ladies at pick n pay cavendish square at the Aramex counter . Aramex must investigate how their business is being affected by pick n pay staff who seem uninterested maybe through training to not want to help Aramex customers. I am taking this stand not only for myself who can fight and articulate himself in these circumstances unlike disadvantaged communities who are abused whenever they visit pick n pay cavendish square at the Aramex counter. More friendly customer service training and experience must be given to pick n pay staff who handle Pick n Pay business affiliates in their stores.
134 replies
71 months ago
JOB WELL DONE
I REALLY LOVE YOUR EFFICIENCY!! YOUR COMPANY IS A SHINING EXAMPLE. KEEP UP THE FANTASTIC WORK. BIG UPS TO THE ENTIRE COMPANY. SUCH GREAT INNOVATION AND EASY ACCESS!! #LOVEiT
0 replies
88 months ago
APPALLING CUSTOMER SERVICE AT WOODFORD
Good day, I am appalled at the customer service I recently experienced with Woodford Car rentals. Leon who works at Woodford Head Office is a true definition of Poor Customer Service and and in all ascents lacks competence in his role. He lacks knowledge of the South African Law (Customers Rights) Customers do owe money to companies from time to time but there are ways and processes of recovering this in line with the law. Woodford's contracts has no obligation on it fine prints on payment due date therefore the collector can bully or threaten the customer at will to make payments. Please Do NOT DO BUSINESS with Woodford because they do not understand post customer support especially when you owe them. I'm disappointed and appalled at Leon who chose to be in a direct Back and forth email trail with me irrespective who was right or wrong in this instance because there proper professional ways in dealing with an unhappy customer. The aim (let me educate you Woodford) is to resolve the matter as quickly as possible with both parties in a fair agreement and not this nonsense of threats and bullying from incompetent staff who battle to absorb pressure from their uplines and hand it directly to customers. SHOCKING AND PATHETIC
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)