KM
kenneth M
Active since Jan 2019
3
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0
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Reviews
3 reviews69 months ago
NEVER TRUST ADCO DIESEL INJECTION SPECIALIST UNDER MOTUS GROUP
Very very bad customer service,poor management and very dishonest management. I sent my Navara bakkie for engine overhauled at one of ADCO Diesel Fuel Injection Specialist franchise outlet in April 2019 and now in 2020, 17 months later they still have not fixed my vehicle.My vehicle was outsourced to a backyard mechanic without my knowledge (for cheap labour I geuss).My engine parts were all stolen and engine damaged.I had to fight endlessly to get them replaced. I had tried to engage the Motus Group in Bedfordview who owns ADCO Diesel Fuel Injection Specialist,the CEOs of both Motus Group ,Motus Aftermarket Parts and ADCO Diesel Fuel Injection Specialits at Linbro Park head office did not want to take responsibility instead threatening me through their lawyers to force me take my vehicle back after the broke it further and removed engine parts. I found my bakkie stripped out from inside and engine wiring and parts left to pick up the pieces.Be warned if you care about your vehicle and do not bad surprises ,do not just fall for the big brand Motus or ADCO even when they claim to be diesel injection specialist because they are not they use backyard guys and all other smaller service places you avoided in the first place.Use some else you can trust folk.I learnt the hard way.
0 replies
71 months ago
SHOCKING BAD SERVICE BY MOTUS AFTERMARKET ADCO
14-MONTHS OF WAITING ,STILL CANNOT COMPLETE VEHICLE REPAIRS I sent my Navara 2.5 diesel bakkie for engine repairs to Motus Aftermarket ‘s ADCO Diesel Injection Specialist franchise repairs centre in April 2019.Their head office in Linbro Park referred me to their Apex ,Benoni outlet ZAKSPEED .I choose Motus franchise ADCO diesel centre hoping they are reliable and more professional , little did I knew what was awaiting for me along the way. In good faith I let them collect the vehicle to repair it.They promised to complete the repairs in 10 days.After the 10 days has passed it started to become a same song for months . It is 14-months at a time of writing this review and Motus Aftermarket still have not completed the repairs after my engine was outsourced to a backyard mechanic who lost parts and also damaged engine further. After struggles they replaced parts and repaired the engine but at time I was informed to collect the vehicle,it has gearbox issues which occurred while with them .Although they claimed they sent it to their gearbox specialist and promised to have ready for collection at the end of lockdown level 4 after fixing outstanding repairs which they said they would only require a day to complete,they are no longer communicating with me as to what is happening with the vehicle despite my constant request for updates. 11- months they had my vehicle they did not want to offer a courtesy car after some struggle they provide one 3 months ago of which they want to cancel again but still do not tell me if my vehicle repairs are completed or hand over the vehicle back to me. The CEO Malcolm Perrie and Hugo Grobler are not willing to give warranty or guarantee on the jobs done on the vehicle or hand over the vehicle but want me to collect vehicle that does not start after 14 months of repairs from a third party service provider where they sent it to. I really find it strange and so unprofessional of Motus such a big name in automotive industry to have such a bad customer care service. Lately Pieter Jacobs the company legal counsel insists there is nothing wrong that Motus Aftermarket through ADCO their diesel specialist service franchise has to explain the whereabout of my vehicle and what is happening with it after they promised to have vehicle ready for collection at where it was being repaired.Be Careful sending your vehicle to their service outlets with an ADCO brand board otherwise you are in for shocking news at the end.
0 replies
71 months ago
14-MONTHS OF WAITING ,STILL CANNOT COMPLETE VEHICLE REPAIRS
I sent my Navara 2.5 diesel bakkie for engine repairs to Motus Aftermarket ‘s ADCO Diesel Injection Specialist franchise repairs centre in April 2019.Their head office in Linbro Park referred me to their Apex ,Benoni outlet ZAKSPEED .I choose Motus franchise ADCO diesel centre hoping they are reliable and more professional , little did I knew what was awaiting for me along the way. In good faith I let them collect the vehicle to repair it.They promised to complete the repairs in 10 days.After the 10 days has passed it started to become a same song for months . It is 14-months at a time of writing this review and Motus Aftermarket still have not completed the repairs after my engine was outsourced to a backyard mechanic who lost parts and also damaged engine further. After struggles they replaced parts and repaired the engine but at time I was informed to collect the vehicle,it has gearbox issues which occurred while with them .Although they claimed they sent it to their gearbox specialist and promised to have ready for collection at the end of lockdown level 4 after fixing outstanding repairs which they said they would only require a day to complete,they are no longer communicating with me as to what is happening with the vehicle despite my constant request for updates. 11- months they had my vehicle they did not want to offer a courtesy car after some struggle they provide one 3 months ago of which they want to cancel again but still do not tell me if my vehicle repairs are completed or hand over the vehicle back to me. The CEO Malcolm Perrie and Hugo Grobler are not willing to give warranty or guarantee on the jobs done on the vehicle or hand over the vehicle but want me to collect vehicle that does not start after 14 months of repairs from a third party service provider where they sent it to. I really find it strange and so unprofessional of Motus such a big name in automotive industry to have such a bad customer care service.So be warmed.
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1 Star
3 (100%)