ML
Mhleli L
Active since Jan 2019
2
Reviews
0
Industries
Reviews
2 reviews71 months ago
Appalling service
I’d like to express my level of dissatisfaction at the service I got at Ford Kempster Umngeni (Durban).On 3/06/2020 I called in to book my car for repairs I was then told that the only available slot I could bring in my car was Friday 12/06/2020. I bought in the car at 06:45. At 13:25 I was called by a gentleman by the name of Vikash who let me know that the aircon needed repairing and that the service provider could only attend to the car on Monday 15/06/2020. On Monday I called him at 15:30 to find out what the update was only for him to tell me that he was about to call me and let me know the supposed update. I called again today at 14:00 to find out the latest only for him again to tell me that the car still is not ready. I have let Vikash know that this is a work car and is needed to do work purposes. And how I cannot accept any more of his excuses especially considering how uncooperative he has been through this process. I have asked for a courtesy car in the meantime for Fords inconsiderate inconvenience. Only to be told that there isn’t one. Vikash then transferred me to the service manager. Who did not bother to answer his fone. I find this behaviour from Ford highly unproffesional and extremely inconderite. Also bear in mind that this car is still under warranty. I have sent an email today, to ask for assist from their head office only to be sent an email being told that my issue will be dealt with on Monday. I then proceeded to call the head office who refused to transfer me to the manager. And told me my issue was still being processed and will only be dealth with on Monday. Seems like everything from Ford is useless their people and their cars included. Appalling service, the absolute worst. Yours Faithfully Mhleli Luthuli
0 replies
88 months ago
Flight confirmation
I’d like to express my level of dissatisfaction with the service I’ve got from FlySafair. I’m quite a loyal customer with them as I fly with them at least once a month. Ive never had any issues with them whatsoever ever. On the 10th January 2019 I booked a flight with FlySaFair to Durban via zapper. I soon realized that something was wrong as I didn’t get an confirmation email to verify my flight. So on Friday 25 January I made an inquiry over the fone on customer service I was assured I would be called back by a lady named Robin. On Monday 28 January I made another call and it was picked up by Robin again. And she made me hold the line for 15 minutes and told me the payment didn’t go through. I told her the payment went through from my side asked her if I could send her the POP, she then proceeded by giving me her email address. I sent her the email shortly after the fone call. But till today Robin nor anyone from FlySaFair has got back to me with the status of my flight. Mind you this flight is on Friday. This is causing a great deal of inconvenience and I certainly don’t have the time for this back and forth. I paid for this flight why am I being inconvenienced like this. I’m very disappointed at the service that Robin has giving me. Can I get someone to intervene and help me sort this matter urgently as time is of the essence. Mhleli Luthuli
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)