AR
Andrea R
Active since Jan 2019
13
Reviews
0
Industries
Reviews
13 reviews85 months ago
Does this company actually exist?
Is this a legitimate company?? They have pestered us regarding an outstanding amount due - we are now trying to pay this - but they cannot provide proof that payments were received and DO NOT RESPOND TO E_MAILS.. I have made various calls and get promised that we will receive a statement reflecting our payments, but nothing yet?? Interest is piling up, through no fault of our own! Please can someone get back to us???? Come on guys, how can e-mails go unanswered? How are you collecting outstanding, but cannot offer an account to proof this? Call me on ********** , Brandon
0 replies
85 months ago
YOU GUYS ARE STEALING MY MONEY
Could you trouble LENNON SAMDUTH from the Vodacom Online team to please reply to my e-mail sent LAST WEEK. There is NO way to contact them by phone and they DO NOT REPLY TO E-MAILS. WHY DO I NEED TO GO THROUGH THIS JUST TO BEG SOME ONE IN THAT OFFICE GET BACK TO ME. DO YOUR JOBS!!!
112 replies
85 months ago
VODACOM ONLINE ADMIN
ever in my life have i experienced service like this. Why have people working for you that don't know what the hell they are doing. This is 2019 and your company is stuck in the dark ages - no one replies to e-mails, consultants promise to call back and never do and there is no other way to get ahold of them. Does this manager know what is happening in his department - is he even there?? I HAVE ASKED FOR THIS ISSUE TO BE ESCALATED 4 MONTHS AGO AND IT IS STILL DRAGGING ON. if Tracey & Lennon are the only 2 people in this department - that is really just SAD!!!! ZERO sense of customer service / NO FOLLOW UP / NO FOLLOW THROUGH / NO ACCOUNTABILITY / THEY DO (OR DONT DO) WHATEVER THEY LIKE AND I AS THE CUSTOMER HAS TO GO THROUGH THIS UTTER NIGHTMARE. GET THE MANAGER TO CALL ME BACK - NOT LENNON NOT TRACEY - THE MANAGER 4 MONTHS OF FRUSTRATION, 4 MONTHS OF EMPTY PROMISES, 4 MONTHS OF UNRESPONSIVENESS AND I HAVE NO HAD IT WITH UP PEOPLE. .......... YET YOU TAKE YOU MONEY EVERY SINGLE MONTH! CALL ME BACK!
56 replies
85 months ago
VODACOM ONLINE ADMIN TEAM IS AN ABSOLUTE JOKE!
CAN SOMEONE AT VODACOM GET THE VODACOM ONLINE ADMIN TEAM MANAGER TO CALL ME! HOW CAN THIS PERSON NOT EXIST - HOW ARE YOU ALLOWED TO TREAT YOUR CLIENTS THIS WAY? i HAVE BEEN PATIENT FOR 4 MONTHS AND THIS IS BS NOW. CANCEL THIS UPGRADE AND GIVE MY MONEY BACK AFTER 4MONTHS OF DEALING WITH LENNON AND HIS COLLEAGUE TRACEY I AM NOW FED UP - LENNON IS RUDE / UNRESPONSIVE ONLINE / DOES NOT CALL BACK WHEN HE SAYS HE WILL CALL BACK. THIS HAS GONE ON TOO LONG. GET THE MANAGER OF THIS JOKE OF A DEPARTMENT TO CONTACT ME URGENTLY PLEASE
112 replies
85 months ago
4 MONTHS JUST TO CANCEL AN UPGRADE - THIS IS A SICK JOKE
THIS IS A JOKE You do not reply to e-mails, you do not call when you say you will call. I have been dealing with this s**t for 4MONTHS!!!! CANCEL THIS UPGRADE!!!!!! CAN THIS MANAGER CALL ME BACK ASAP - DOES HE KNOW HOW HIS STAFF IS TREATING CLIENTS, DOES ANYONE AT VODACOM CARE i JUST WANT TO MOVE ON WITH MY LIFE AND NEVER HAVE TO DEAL WITH THIS USELESS, JOKE OF A COMPANY EVER AGAIN. CALL ME BACK - CANCEL MY CONTRACT - GIVE ME MY MONEY BACK DOES THIS MANAGER IN THE VODACOM ONLINE TEAM ACTUALLY EXIST???????
56 replies
85 months ago
VODACOM ONLINE MANAGER CALL ME BACK
VODACOM ONLINE TEAM - where is this very elusive manager that is never available to take calls??!! I refuse to deal with Lennon & Tracey any further! Get this manager to call me back ASAP if he exists. CANCEL THIS UPGRADE AND GIVE ME MY MONEY BACK!! 4 months!!!! 4 months!!!! to cancel a f******** upgrade!!! CALL ME BACK AND SORT THIS OUT
112 replies
85 months ago
YOU AN EMBARESSMENT!!!!
Roslin from Online customer service - THANK YOU FOR PUTTING THE PHONE DOWN IN MY HEAR WHILE I WAS STILL TALKING LENNON from Online customer admin - ALSO PUT PHONE WHILE WE WERE TALKING Really VODACOM, this is how you treat your customers??????? You are an embaressment of an business CALL ME URGENTLY!!!!!!! YOU KNOW WHAT THIS IS ABOUT -CANCEL MY UPGRADE
56 replies
86 months ago
CANCEL MY CONTRACT
Dear HelloPeter team - for every review you mark as complete with your standardized reply saying someone will contact me during the course of the day (which does not happy).....5 more will be posted UNTIL SOMEONE LISTENS AND FIXES THIS NIGHTMARE After the THIRD time you sent my broken phone back to me to have fixed (because the whole of VODACOM ONLINE is for some unknown reason not capable of doing it for their customers) I have driven 45 mins to the Vodacare in Tygervalley and handed the device in on Saturday, 02 March. I received an SMS today, 18 March saying that it was ready for collection drove again to have it pick it up. Got to the store and was handed a box, whilst walking out - I thought to myself 'better just check that all is okay, as I am not planning on ever returning to any Vodacom outlet ever in my life'. Turns out I was handed an EMPTY box, with NO PHONE. Luckily for me, I was still in store when this happened - imagine me trying to explain this to you lot afterwards.. So, my question is - what happens now??????? I can tell you - this marks ANOTHER 3 months of get this darn contract cancelled. This marks the start of another row on calls to VODACOM shops / repair centres, only to be promised to be called back and it never happens.. This marks another 3 months of NO ONE TAKING RESPONSIBILITY (EVER). This marks another 3 months of paying for something that I DO NOT HAVE... But, you get your money each month, so all good, right? So i have copied any one and everyone in the e-mail to see if various VODACOM departments can co-ordinate between themselves and resolve this issue in a way that works for your mutual client. My guess is - this will not happen, although I do plead for you to prove me wrong just this once... I don't know where my phone is and through no fault of my own - PLEASE REFUND MY MONEY THAT I HAVE PAID OVER THE PASSED 4 MONTHS AND CANCEL THIS CONTRACT AND RELEASE ME FROM HAVING TO DEAL WITH TOTAL & UTTER CIRCUS THAT IS VODACOM. i EXPECT TO BE CONTACTED TOMORROW (19 Marc 2019) - WITH A SOLUTION TO THIS (and by solution, I mean VODACOM will come to the party and actually do something to help) - I REFUSE TO CALL AROUND TO FIND OUT WHERE THIS PHONE IS, AS NOT ONE PERSON IN YOUR COMPANY HAS SHOWN ME THAT THEY ARE ABLE AND CAPABLE OF TAKING OWNERSHIP / RESPONSIBILITY AND RESOLVING AN ISSUE THAT SHOULD NEVER HAVE GONE ON AS LONG AS IT CURRENTLY IS) You wouldn't fix my phone - you wouldn't give me a new one - so wondering what your solution will be here??? Please do let me know SOON. It is not fair to keep me paying and you keep playing around. Andrea
112 replies
86 months ago
CANCEL THIS CONTRACT
*** Dear HelloPeter team*** For every complaint you mark as COMPLETED with your standardized reply of saying someone will get back to me during the course of the day.... 5 more will be posted on here UNTIL SOMEONE LISTENS>>>>>> After the THIRD time you sent my broken phone back to me to have fixed (because the whole of VODACOM ONLINE is for some unknown reason not capable of doing it for their customers) I have driven 45 mins to the Vodacare in Tygervalley and handed the device in on Saturday, 02 March. I received an SMS today, 18 March saying that it was ready for collection drove again to have it pick it up. Got to the store and was handed a box, whilst walking out - I thought to myself 'better just check that all is okay, as I am not planning on ever returning to any Vodacom outlet ever in my life'. Turns out I was handed an EMPTY box, with NO PHONE. Luckily for me, I was still in store when this happened - imagine me trying to explain this to you lot afterwards.. So, my question is - what happens now??????? I can tell you - this marks ANOTHER 3 months of get this darn contract cancelled. This marks the start of another row on calls to VODACOM shops / repair centres, only to be promised to be called back and it never happens.. This marks another 3 months of NO ONE TAKING RESPONSIBILITY (EVER). This marks another 3 months of paying for something that I DO NOT HAVE... But, you get your money each month, so all good, right? So i have copied any one and everyone in the e-mail to see if various VODACOM departments can co-ordinate between themselves and resolve this issue in a way that works for your mutual client. My guess is - this will not happen, although I do plead for you to prove me wrong just this once... I don't know where my phone is and through no fault of my own - PLEASE REFUND MY MONEY THAT I HAVE PAID OVER THE PASSED 4 MONTHS AND CANCEL THIS CONTRACT AND RELEASE ME FROM HAVING TO DEAL WITH TOTAL & UTTER CIRCUS THAT IS VODACOM. i EXPECT TO BE CONTACTED TOMORROW (19 Marc 2019) - WITH A SOLUTION TO THIS (and by solution, I mean VODACOM will come to the party and actually do something to help) - I REFUSE TO CALL AROUND TO FIND OUT WHERE THIS PHONE IS, AS NOT ONE PERSON IN YOUR COMPANY HAS SHOWN ME THAT THEY ARE ABLE AND CAPABLE OF TAKING OWNERSHIP / RESPONSIBILITY AND RESOLVING AN ISSUE THAT SHOULD NEVER HAVE GONE ON AS LONG AS IT CURRENTLY IS) You wouldn't fix my phone - you wouldn't give me a new one - so wondering what your solution will be here??? Please do let me know SOON. It is not fair to keep me paying and you keep playing around. Andrea
56 replies
86 months ago
CANCEL THIS CONTRACT
Dear Lennon, I thought that you might like an update on how this is going - thanks so much for checking in on the progress, truely great customer service from you once again... After the THIRD time you sent my broken phone back to me to have fixed (because the whole of VODACOM ONLINE is for some unknown reason not capable of doing it for their customers) I have driven 45 mins to the Vodacare in Tygervalley and handed the device in on Saturday, 02 March. I received an SMS today, 18 March saying that it was ready for collection drove again to have it pick it up. Got to the store and was handed a box, whilst walking out - I thought to myself 'better just check that all is okay, as I am not planning on ever returning to any Vodacom outlet ever in my life'. Turns out I was handed an EMPTY box, with NO PHONE. Luckily for me, I was still in store when this happened - imagine me trying to explain this to you lot afterwards.. So, my question is - what happens now??????? I can tell you - this marks ANOTHER 3 months of get this darn contract cancelled. This marks the start of another row on calls to VODACOM shops / repair centres, only to be promised to be called back and it never happens.. This marks another 3 months of NO ONE TAKING RESPONSIBILITY (EVER). This marks another 3 months of paying for something that I DO NOT HAVE... But, you get your money each month, so all good, right? So i have copied any one and everyone in the e-mail to see if various VODACOM departments can co-ordinate between themselves and resolve this issue in a way that works for your mutual client. My guess is - this will not happen, although I do plead for you to prove me wrong just this once... I don't know where my phone is and through no fault of my own - PLEASE REFUND MY MONEY THAT I HAVE PAID OVER THE PASSED 4 MONTHS AND CANCEL THIS CONTRACT AND RELEASE ME FROM HAVING TO DEAL WITH TOTAL & UTTER CIRCUS THAT IS VODACOM. i EXPECT TO BE CONTACTED TOMORROW (19 Marc 2019) - WITH A SOLUTION TO THIS (and by solution, I mean VODACOM will come to the party and actually do something to help) - I REFUSE TO CALL AROUND TO FIND OUT WHERE THIS PHONE IS, AS NOT ONE PERSON IN YOUR COMPANY HAS SHOWN ME THAT THEY ARE ABLE AND CAPABLE OF TAKING OWNERSHIP / RESPONSIBILITY AND RESOLVING AN ISSUE THAT SHOULD NEVER HAVE GONE ON AS LONG AS IT CURRENTLY IS) You wouldn't fix my phone - you wouldn't give me a new one - so wondering what your solution will be here??? Please do let me know SOON. It is not fair to keep me paying and you keep playing around. Andrea ********** On 2019-02-25 16:56, Vodacom Online Admin wrote: There is a new comment in the ticket submitted by Andrea Classen to Vodacom Online Admin Department Comment added by : Andrea Classen Comment Content: THIS IS THE WORST POSSIBLE CUSTOMER SERVICE I HAVE RECEIVED IN MY LIFE... I DO NOT WISH TO DEALT WITH YOU EVER AGAIN! GET THIS SORTED AND REFUND THE MONEY THAT I HAVE PAID OVER THE LAST 3 MONTHS! i EXPECT A CALL TOMMORROW AT 09H00 FROM ANOTHER OTHER POSSIBLE PERSON THAT HAS TO ASSIST ME WITH THIS.
112 replies
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1 Star
13 (100%)