Tam N

BAD SERVICE AT CMH HARTFIELD

Good day. My name is Azwindini. Contact number 0763752829. I have bought a car at CMH KEMPSTER FORD HATFIELD. IT'S A FORD RANGER 2.2TDCI SUPPER CAB 2017 MODEL. THE CAR HAVE BEEN GIVING ME PROBLEMS SINCE. I BOUGHT THE CAR TOWARDS END OF MAY THROUGH FINANCE. THE FOLLOWING WEEK I TOOK THE CAR BACK TO MR KYLE ERASMUS MY USED CAR SALES EXECUTIVE BECAUSE THERE WAS A NOISE WHEN AM APPLYING BRAKES. HE CALLED HIS MANAGER AND THEY TOOK THE CAR FOT REPAIR. WHEN THEY CAME BACK THEY TOLD ME THAT BRAKE PADS AND BRAKES NEEDED TO BE REPLACED. I ASK MR KYLE THAT I THOUGHT THE CAR WAS PRE APPROVED IN SUCH A WAY THAT IT WON'T GIVE ME A PROBLEM. THE FOLLOWING WEEK WHILE DRIVING FUSE BOX COVER FELL DOWN AND I GAVE HIM A CALL AGAIN AND HE JUST REPLACED THE COVER AND I DROVE BACK TO MY PLACE KEMPTON PARK. AFTER A WEEK WHILE DRIVING THE RADIO JUST WENT BLANK AND IT WAS OFF. I GAVE MR KYLE A CALL AND HE INSTRUCTED ME TO BROUGHT THE CAR BACK AND HE TOOK THE CAR TO THE WORKSHOP AND I TOLD HIS MANAGER THAT IT WILL BE BETTER IF THEY CAN Replace the car as i am finding out about different problems as the tail gate and rear bumper are loose as well. I left the car with them for a week as he promised to look for another car for me and give me another car same like the one i am driving because I am at Ford Hartfield almost every week because of the car that i bought from them. The senior manager told me that if I don't want the car he can take it back and i have to pay for the mileage used. I have told him that the car it is continuesly giving me problems and that's something that i don't want that's why I went to Ford for pre approved Ford motor. After two weeks again I called Mr Kyle and told him that the car while reversing on up gradient it doesn't have power and gear number 4 is not in line with gear number 3 and by that time the radio was off again he told me to take out battery terminal and put it back by that time the phone Bluetooth connecting phone with radio was not working. Today early in the morning the car didn't start and it shows CRANKING TIME EXCEEDED. I CALLED MR KYLE HE PROMISED TO COME BACK TO ME AND NEVER CAME. I DROVE TO HARTFIELD FORD AND SPEAK TO HIS MANAGER AND HE TOLD ME TO CALL MY INSURANCE COMPANY TO TOW THE CAR TO THE NEXT FORD DEALERSHIP AS THE CAR GOT WARRANTY. MY PROBLEM IS ONE. HE IS USING MY WARRANTY COVER TO FIX HIS PROBLEMSS. I HOPE YOU CAN HELP ME WITH A BETTER ADVICE BECAUSE I AM THINKING ABOUT REPORTING THE PROBLEM TO THE POLICE FOR CASE NUMBER AND THEN TO ONE OR TWO RADIO STATIONS IN GAUTENG.