NT
Ntombi T
Active since Feb 2019
3
Reviews
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Reviews
3 reviews88 months ago
Worse service/Don’t be insured with them.
I started using this insurance from January and the service I had was the worst. I got mechanical problem while I was in Secunda and when I called for my car to be towed they told me that they can only tow my car until 40km. And I had to pay for someone Thousands of Rands to bring my car to Johannesburg..... no apology nothing
105 replies
88 months ago
Disappointing Service
Today I received a call from the dealership from William Nicol after 2 weeks of struggling to get my car fixed and a courtesy car since the problem was mechanical. Telling me I should fetch my car it’s done. The only explanation am getting is that there was a misscomunication and still pointing fingers to each other no apology nothing. I told them I no longer want the car cause they said were it was fixed these cars have the same problem I had. The Manager told me I cannot have a new car I will have to trade it and start from the beginning as if am buying new car again ?♀️.
0 replies
88 months ago
WORSE SERVICE I HAD/ NEVER BUY HAVAL EVER!
I Ntombi Precious Tshabalala bought a car Haval H2 in November 2019 Registration HT 38 CL GP, last week the car just decided to stop running as we were in Secunda on the 27 January 2019. We called our insurance to tow it and they took it to The Glen Auto and general as they said they will tow it to the closest dealership. On Monday the 28 January 2019, I called The Glen and they advised me that they are waiting for HAVAL authorisation as the was a problem with the clutch which they will take picture and send them to you as they need to take out gearbox. Today I called then and they said they are still waiting for you and unfortunately they have nor heared from you as the Haval head office and if the part is in South Africa or not they will advise while we waiting with no car . We are so unhappy and disappointed that we had to call thousand people to get an answer for our vehicle while we also disappointed that as early as it is and now broken. Should they take out the gearbox it’s as good as OLD and has had an accident cause clearly there is a mechanical problem with this car. We cannot wait for another week for the parts from China or wherever might be to be couriered to South African, we need a new car as in yesterday and cannot understand why we should be carless while we bought a BRAND NEW CAR. I was about to lodge a complaint to The National Consumer Commission/ Consumer Complaints South Africa and HELLOPETER about the above query as no one is telling us what is happening with our car.. I was reluctant to buy this car as its still a new brand which we don’t know how good the quality it is.
0 replies
Review Distribution
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2 Star
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1 Star
3 (100%)