Nodoormat D

Bad manners and inefficient bullies

I have experienced these people to be inefficient and very rude. They were quick to respond to a call out and then arrived without the necessary spares which they now deny. Then they came to do the repair the next day. Originally the job had been done two weeks prior and so the call out was actually to redo a job. It then took them 3 weeks to send the invoice which I disputed because I was recharged and then charged for the call out to which they did not so the repair . I then emailed them my concerns about the charges and when I didn’t get a response I tried to call to which I was told by a man that they were very busy and would call back which didn’t happen. Now they have called me more than a month after I sent the email, refusing to discuss the invoice except to demand instant payment . They have a threatening and rude manner and will not even listen - they interrupt all the time when you are trying to explain the situation and I believe part of the problem is that because of their inefficiency in admin they don’t even remember what the real story was . They are very quick to send out a person to help but the service goes downhill from there! I will never call them again to do any work for me .