Nuf L

poor customer relations and unfair and illegal practice

I was a new customer at motomate. I needed a tank bag urgently this past Monday (.. so a few days ago) as I was leaving next day out of the country. They didnt have the one I wanted so I requested the GIVI bag but my card didn't go through because of a bank issue. They had already put a ring (R290) so I just gave them a deposit of R1000. Later that day I changed my mind as the bag I wanted has a metal base and this one is plastic. I called today and the nag still hasnt arrived. It was due to have come by Wednesday or today, and I asked for a refund and David refused. Not only is this illegal but it's poor customer relations, esspcially for a new biker and a potential lifelong customer.