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Moto Mate
Unclaimed Business
MM
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRB
ROAN B
1 reviews | Active since Jan 2020
6 Dec 2024, 05:12
Moto Mate great service
Used the Edenvale branch Fantastic service, great product knowledge. They even recommended a cheaper product because it suited my needs better. Can recommend them highly. Good product range knowledgeable staff
Helpful (0)
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ROAN B
1 reviews | Active since Jan 2020
6 Dec 2024, 05:12
Moto Mate great service
Used the Edenvale branch Fantastic service, great product knowledge. They even recommended a cheaper product because it suited my needs better. Can recommend them highly. Good product range knowledgeable staff
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Replies (0)PG
Preshen G
1 reviews | Active since Jan 2020
14 Feb 2024, 12:17
Bad attitude, no service
I would rather support Bike Kings which is around the corner where they actually value their customers. The shop attendant was really unfriendly, had a terrible attitude, showed absolutely no willingness to assist and had no concept of customer service. You lost 3 new customers, all wanting to buy our start-up gear. Also please explain how one buys a helmet without touching it because we were told not to in a very demeaning and rude tone. We are newbies and are still learning which is why we ask questions, so it's really unprofessional to respond to a customer by saying 'obviously'. We are there to get help and advice, not sarcasm. Will not revisit nor recommend anyone one to go there.
Helpful (0)
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Preshen G
1 reviews | Active since Jan 2020
14 Feb 2024, 12:17
Bad attitude, no service
I would rather support Bike Kings which is around the corner where they actually value their customers. The shop attendant was really unfriendly, had a terrible attitude, showed absolutely no willingness to assist and had no concept of customer service. You lost 3 new customers, all wanting to buy our start-up gear. Also please explain how one buys a helmet without touching it because we were told not to in a very demeaning and rude tone. We are newbies and are still learning which is why we ask questions, so it's really unprofessional to respond to a customer by saying 'obviously'. We are there to get help and advice, not sarcasm. Will not revisit nor recommend anyone one to go there.
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Prishana M
1 reviews | Active since Jan 2020
10 Jan 2022, 05:31
very helpful
Ben was very helpful in assisting us with clothing purchase. Well stocked shop and they were running a 30% off clearance sale. Easy parking and access is also a big plus.
Helpful (0)
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Prishana M
1 reviews | Active since Jan 2020
10 Jan 2022, 05:31
very helpful
Ben was very helpful in assisting us with clothing purchase. Well stocked shop and they were running a 30% off clearance sale. Easy parking and access is also a big plus.
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Replies (0)MM
Matshidiso M
1 reviews | Active since Jan 2020
18 Oct 2021, 19:11
gear and accessories at decent prices
very helpful in assisting us with clothing purchase. Well stocked shop and they were running a 30% off clearance sale. Best price in town. Quality parts. Quality service.
Helpful (0)
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Matshidiso M
1 reviews | Active since Jan 2020
18 Oct 2021, 19:11
gear and accessories at decent prices
very helpful in assisting us with clothing purchase. Well stocked shop and they were running a 30% off clearance sale. Best price in town. Quality parts. Quality service.
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Replies (0)UU
UNKNOWN U
1 reviews | Active since Jan 2020
25 May 2021, 13:00
SO CALLED MANAGER & OWNER
Moto Mate Boksburg is a joke really, So called manager treating White people like trash because they are not Black I've spoken the the So called owner Mpho and she did not even have a slight sense of apology. The guy that assisted us was a white young man and he went out of his way to assist us and make us feel welcome in the store and still the manager was rude and tried to make the sales man look bad and in competed, This is not the first time, if you phone the store the Manager is very snotty and speaks to you with a disrespectful manner. I've stopped supporting them because if that's the way they treat people then i will much rather support a bike store that will treat us like humans not DOGS.
Helpful (0)
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UNKNOWN U
1 reviews | Active since Jan 2020
25 May 2021, 13:00
SO CALLED MANAGER & OWNER
Moto Mate Boksburg is a joke really, So called manager treating White people like trash because they are not Black I've spoken the the So called owner Mpho and she did not even have a slight sense of apology. The guy that assisted us was a white young man and he went out of his way to assist us and make us feel welcome in the store and still the manager was rude and tried to make the sales man look bad and in competed, This is not the first time, if you phone the store the Manager is very snotty and speaks to you with a disrespectful manner. I've stopped supporting them because if that's the way they treat people then i will much rather support a bike store that will treat us like humans not DOGS.
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Replies (0)AS
Alma S
1 reviews | Active since Jan 2020
25 May 2021, 12:21
Staff Smelling like Liquor and no Covid Protocols
With great disappointment i visited the Boksburg branch to buy some bike accessories and the service i received was not bad but some of the staff and some of the clients was not wearing masks at all and NO Covid protocol, Staff members asking clients not to wear a mask or stating that its no need to wear a mask. This is not the first time this has happened and we've decided that we will be taking this to the right people, I've spoken to a health & safety officer and they will visit the MOTOMATE branches and surely hope they close the shop until staff are trained and the appropriate Covid protocol can be followed. You and your staff are endangering the lives of people visiting your store, This is not even to say the least that the staff member that assisted us smelled like a local liquor store and still had the decency to brag about it to other clients. I will for sure never visit this branch or any of the MOTOMATE STORES and I will NEVER recommend anyone to support this store and you will for sure read more about my complaint on all social media platforms .
Helpful (0)
|Replies (0)AS
Alma S
1 reviews | Active since Jan 2020
25 May 2021, 12:21
Staff Smelling like Liquor and no Covid Protocols
With great disappointment i visited the Boksburg branch to buy some bike accessories and the service i received was not bad but some of the staff and some of the clients was not wearing masks at all and NO Covid protocol, Staff members asking clients not to wear a mask or stating that its no need to wear a mask. This is not the first time this has happened and we've decided that we will be taking this to the right people, I've spoken to a health & safety officer and they will visit the MOTOMATE branches and surely hope they close the shop until staff are trained and the appropriate Covid protocol can be followed. You and your staff are endangering the lives of people visiting your store, This is not even to say the least that the staff member that assisted us smelled like a local liquor store and still had the decency to brag about it to other clients. I will for sure never visit this branch or any of the MOTOMATE STORES and I will NEVER recommend anyone to support this store and you will for sure read more about my complaint on all social media platforms .
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Replies (0)SA
Schmidt A
1 reviews | Active since Jan 2020
3 Apr 2021, 17:22
Service like this is scarce in South Africa, keep up the good work.
The staff from the top floor really went the extra mile to assist us in every way they could. We spent a fair amount of money though and kept them there an hour after closing but still nothing was too much trouble for them.
Helpful (0)
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Schmidt A
1 reviews | Active since Jan 2020
3 Apr 2021, 17:22
Service like this is scarce in South Africa, keep up the good work.
The staff from the top floor really went the extra mile to assist us in every way they could. We spent a fair amount of money though and kept them there an hour after closing but still nothing was too much trouble for them.
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Replies (0)JC
Johnathan C
1 reviews | Active since Jan 2020
18 Mar 2020, 05:22
Service Like It Should Be!
Vincent and the rest of the guys at Motomate Boksburg are always extremely friendly and helpful and have always gone the extra mile for me. I wont take my business anywhere else.
Helpful (0)
|Replies (0)JC
Johnathan C
1 reviews | Active since Jan 2020
18 Mar 2020, 05:22
Service Like It Should Be!
Vincent and the rest of the guys at Motomate Boksburg are always extremely friendly and helpful and have always gone the extra mile for me. I wont take my business anywhere else.
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Replies (0)