GK
Graeme K
Active since Mar 2009
5
Reviews
0
Industries
Reviews
5 reviews24 months ago
Pineapple - Insurance experience brought to the 21st century
So far so good. Smooth onboarding, quick to assist and all the information I need at my fingertips.
53 replies
33 months ago
Greenergy saves the day
After an appalling experience with another plumbing company, I was referred to Barry and Louis from Greenergy by our Solar provider One Green Planet. I am so grateful to them for coming through and fixing the issues we had with our hot water pipes. Louis was quick efficient and gave us such good advice to improve the efficiency of the system in the future. I would recommend Louis and Barry and will likely use their services again in the future myself.
0 replies
33 months ago
No quality [control] from Barlands
I employed Barlands to convert my existing geysers to a flat plate solar collector system. The idea was to reduce energy costs and take the burden off a future planned solar system. The list of problems: 1. Lack of communication from Barlands We waited weeks for parts and then when we got an installation date only half of the equipment was installed and we had to enquire where the rest of it was, no one from Barlands told us before hand. 2. Faulty equipment was installed which then took weeks to get replaced with yet more poor communication. 3. The plumber then with no guidance from us installed geyserwise control panels on freshly painted walls in our main bedroom. The panels are bright and you can’t sleep at night with them on and the hot glue damaged the paint. 4. The plumber left a tile loose on our roof which meant we had rain water damage in our ceiling. This is where the costs of this installation started escalating. 5. The plumber admitted to not tightening a connection to the dc pump properly which led to almost 400 litres of hot water into my ceiling, causing from the first round of quotes over R100k worth of damage. The insurance claim from the plumber took 5 months to settle. 6. The connection on the flat plate failed and water poured out of the system. 7. One day after the plumber repaired the system, the same connection failed again. 8. After asking the plumber to please remove the entire system due to lack of quality control, they came in and removed the system but when putting the geysers back the way they were they did not check their pipe connections so I woke up to water leaking in my ceiling again. Now I have more water damage. I have paid in full for a system that doesn’t work, has been removed and now I have even more damage to my home caused by Barlands Plumbing lack of quality workmanship.
0 replies
64 months ago
No answer at the call centre and terribly designed systems.
I have been unable to log into mweb webmail for months now. I go to the log in screen enter my details and the screen resets everytime. The issue comes in when I try to contact Mweb for assistance to log in. I have called the call centre a number of times and everytime I am kept on hold by the ridiculous automated system (which doesn't work). My latest attempt has me at number one in the queue for going in 10 minutes now. Is there one person in the call centre answering calls?
0 replies
82 months ago
Stellar Emergency Roadside Assistance
I needed to tow my vehicle to the nearest dealership due to an electrical fault. I received stellar service from my advisers (Tracey-Lee Van Jaarsveld, Abdus Ansary and Thandiwe Sibanda), the call centre operator who assisted me (Aretha Tobias) and the Towing service that was sent to me gave me excellent service as well. I am a Discovery employee but I am also a client and I must say that from the clients perspective and needing assistance, the service was great. I would recommend Discovery Insure.
56 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)