Nduduzo N

Bad service

On the 27 May 2017 BMW dealership replaced timing chain and camshaft on my f30 320i car was still under motor plan. This month I took my car for service to BMW specialist (RMI approved) opposite BMW in Durban when they diagnosed it they found out that camshaft gear guide need to be replaced then I took it to two RMI approved BMW mechanic for diagnosis again to make sure that I replace a correct component and they confirmed that the car has timing chain problem, after running three diagnosis I decided to take my car to BMW dealership in Richards Bay because They have two years warranty on their parts, which means they have to replace it for free Right? But they didn't replaced it they only tightened a timing chain and they want me to pay for checking timing chain whereas they didn't fix my car. Car still has same issue of drive train. BMW SA Reply Dear Mr Kwazi, The below matter refers to all previous communications, I hereby confirm that the timing chain was replaced by Sovereign in MAY 2017 as per your invoice, I can also confirm that the current diagnoses/faults found was for exhaust cam timing out and SMG North Coast adjusted into specification. Please be advised that the reason you are being quoted is because the warranty is on the part itself meaning for every claim to go through the defective part has to be presented back to us, in this case no parts were replaced as it did not fail/defective but was just out of spec. I hope this clarifies. Regards, -- BMW Group Segment Financial Services Mr Temoso Masemola Joint Customer Interaction Centre (SF1-ZA-S-2) Customer Services: Aftersales 1 Bavaria Road, Randjespark, Midrand Postal address: P.O Box 2955, Pretoria 0001