BR
BMW Richards Bay
Unclaimed Business
BR
BMW Richards Bay
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#3Ranked In Construction & Hardware
100 NPSVery Likely
Ranking
#3
in Construction & Hardware
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
Michael P
1 reviews | Active since Jan 2020
1 Oct 2025, 13:43
POSSIBLY WORST EXPERIENCE
I would give a 0 star rating but it won't allow it. I remotely purchased a BMW R18 motorcycle with low mileage and in perfect condition. What arrived in Cape Town was seriously damaged. I contacted them immediately and was told it was insured so all will be remedied. Not so not insured. In addition after seeing the repair quote from BMW Motorrad Cape Town they refused to pay and there started the run around. Finally I accepted some unneeded product offers at a reduced price - yes I had to pay them an additional R12000 just so I can hopefully sell the items to get some funds to repair the damage. Then, nearly a month later, I fetch my bike now finally road-worthied, registered and licensed, only to find myself on the side of the road with a dead battery that needs replacing. Bike back with BMW Cape Town (who are brilliant) and told that the bike has not been serviced and recorded by BMW Richards Bay so Bike is in some sort of default. I have been a loyal BMW motorcycle owner for nearly 30 years always had exceptional service. This has to the worst experience i can remember and the worst part is that it is not yet over.
Helpful (0)
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Michael P
1 reviews | Active since Jan 2020
1 Oct 2025, 13:43
POSSIBLY WORST EXPERIENCE
I would give a 0 star rating but it won't allow it. I remotely purchased a BMW R18 motorcycle with low mileage and in perfect condition. What arrived in Cape Town was seriously damaged. I contacted them immediately and was told it was insured so all will be remedied. Not so not insured. In addition after seeing the repair quote from BMW Motorrad Cape Town they refused to pay and there started the run around. Finally I accepted some unneeded product offers at a reduced price - yes I had to pay them an additional R12000 just so I can hopefully sell the items to get some funds to repair the damage. Then, nearly a month later, I fetch my bike now finally road-worthied, registered and licensed, only to find myself on the side of the road with a dead battery that needs replacing. Bike back with BMW Cape Town (who are brilliant) and told that the bike has not been serviced and recorded by BMW Richards Bay so Bike is in some sort of default. I have been a loyal BMW motorcycle owner for nearly 30 years always had exceptional service. This has to the worst experience i can remember and the worst part is that it is not yet over.
0
Replies (0)T
Thulasizwe
1 reviews | Active since Jan 2020
4 Aug 2025, 11:53
Top Notch Service
This was without a doubt the best car buying experience I have ever had. The service was absolutely top notch from start to finish. I can't say enough good things about my experience here. The whole staff is incredibly friendly and helpful, and they patiently guided me through the entire process, answering every single one of my questions and concerns. From the welcoming receptionist to the sales team, the sales manager, and even the guy who assists with the test drives, everyone was excellent. It's such a shame that I live in a different province and won't be able to bring my car back here for a service, because I totally would. A huge shout-out to Kayla and Siyanda 👏🏽 You guys are superstars and made this whole experience so easy and memorable.
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Thulasizwe
1 reviews | Active since Jan 2020
4 Aug 2025, 11:53
Top Notch Service
This was without a doubt the best car buying experience I have ever had. The service was absolutely top notch from start to finish. I can't say enough good things about my experience here. The whole staff is incredibly friendly and helpful, and they patiently guided me through the entire process, answering every single one of my questions and concerns. From the welcoming receptionist to the sales team, the sales manager, and even the guy who assists with the test drives, everyone was excellent. It's such a shame that I live in a different province and won't be able to bring my car back here for a service, because I totally would. A huge shout-out to Kayla and Siyanda 👏🏽 You guys are superstars and made this whole experience so easy and memorable.
0
Replies (0)ND
Nosihle D
1 reviews | Active since Jan 2020
13 Dec 2022, 13:17
Poor customer service
I am so disappointed with the customer service at BMW Richard's Bay, I have been their customer for the past 4 years but the service has left me with a soar taste and high possibility of changing to another brand from next year. My issue was with a Tyre that needed to be replaced, I reported the issue with them and 10 days later I was still driving with a spare biscuit Tyre. I have a Tryre and rim insurance that was recommended by them and made arrangements with BMW Richard's Bay to do the fittings the level of urgency and communication left me in tears. When I asked to lay a complain they said I can only complain to the same person who I had an issue with.
Helpful (0)
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Nosihle D
1 reviews | Active since Jan 2020
13 Dec 2022, 13:17
Poor customer service
I am so disappointed with the customer service at BMW Richard's Bay, I have been their customer for the past 4 years but the service has left me with a soar taste and high possibility of changing to another brand from next year. My issue was with a Tyre that needed to be replaced, I reported the issue with them and 10 days later I was still driving with a spare biscuit Tyre. I have a Tryre and rim insurance that was recommended by them and made arrangements with BMW Richard's Bay to do the fittings the level of urgency and communication left me in tears. When I asked to lay a complain they said I can only complain to the same person who I had an issue with.
0
Replies (0)nN
nokwanda N
1 reviews | Active since Jan 2020
16 Nov 2022, 08:48
Poor Service.
BMW Richards Bay generated a quote/invoice without my consent, when the initial plan was to request the dealer to assist selling the BMW 440i of which was agreed upon and a buyer was obtained. all that was requested was a shortfall between value of car and settlement amount, since then the dealership has been paid the difference. Without my knowledge delearship has repaired dents on the proviso that they have a buyer.
Helpful (0)
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nokwanda N
1 reviews | Active since Jan 2020
16 Nov 2022, 08:48
Poor Service.
BMW Richards Bay generated a quote/invoice without my consent, when the initial plan was to request the dealer to assist selling the BMW 440i of which was agreed upon and a buyer was obtained. all that was requested was a shortfall between value of car and settlement amount, since then the dealership has been paid the difference. Without my knowledge delearship has repaired dents on the proviso that they have a buyer.
0
Replies (0)SJ
MD
MDUDUZI D
1 reviews | Active since Jan 2020
6 Nov 2021, 08:00
poor customer service
The poor service special in after sale service, I send the car for a service on the 05/07/2021 it was due for oil change as well, I report slid sunroof failure, they only assist me with a service only she mention that, the sunroof we have to book for another day, we agree for a booking on 06/08/2021 then you loan me X3 for almost one week while my car in service, I collect my car as the sunroof problem was resolve, I try to open sunroof in two days later ,it fail to open. I report the problem. They book for 09/09/2021 they fail to fix problem since they was many things were reported need attention on the vehicle. They want the vehicle back on the 27/09/2021 so they can strip the whole sunroof to take photos for all physical damage, I sent the car on that date. It mean they are not doing the proper job for the first time. Course they call me again today want car back for check-up angina on the 06/10/2021. I was expect the call for fixing the sunroof not for the check-up now and gain. We trust you Kirsten Hodgson to resolve this, It ready give client frustration. special your competitors Audi and VW I own other vehicle from them, they have professional service and client recognition but BMW it like you selling cheep car, you forgot all the the time you dealing with executive client.
Helpful (0)
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MDUDUZI D
1 reviews | Active since Jan 2020
6 Nov 2021, 08:00
poor customer service
The poor service special in after sale service, I send the car for a service on the 05/07/2021 it was due for oil change as well, I report slid sunroof failure, they only assist me with a service only she mention that, the sunroof we have to book for another day, we agree for a booking on 06/08/2021 then you loan me X3 for almost one week while my car in service, I collect my car as the sunroof problem was resolve, I try to open sunroof in two days later ,it fail to open. I report the problem. They book for 09/09/2021 they fail to fix problem since they was many things were reported need attention on the vehicle. They want the vehicle back on the 27/09/2021 so they can strip the whole sunroof to take photos for all physical damage, I sent the car on that date. It mean they are not doing the proper job for the first time. Course they call me again today want car back for check-up angina on the 06/10/2021. I was expect the call for fixing the sunroof not for the check-up now and gain. We trust you Kirsten Hodgson to resolve this, It ready give client frustration. special your competitors Audi and VW I own other vehicle from them, they have professional service and client recognition but BMW it like you selling cheep car, you forgot all the the time you dealing with executive client.
0
Replies (0)NN
Nduduzo N
1 reviews | Active since Jan 2020
6 Mar 2019, 04:24
Bad service
On the 27 May 2017 BMW dealership replaced timing chain and camshaft on my f30 320i car was still under motor plan. This month I took my car for service to BMW specialist (RMI approved) opposite BMW in Durban when they diagnosed it they found out that camshaft gear guide need to be replaced then I took it to two RMI approved BMW mechanic for diagnosis again to make sure that I replace a correct component and they confirmed that the car has timing chain problem, after running three diagnosis I decided to take my car to BMW dealership in Richards Bay because They have two years warranty on their parts, which means they have to replace it for free Right? But they didn't replaced it they only tightened a timing chain and they want me to pay for checking timing chain whereas they didn't fix my car. Car still has same issue of drive train. BMW SA Reply Dear Mr Kwazi, The below matter refers to all previous communications, I hereby confirm that the timing chain was replaced by Sovereign in MAY 2017 as per your invoice, I can also confirm that the current diagnoses/faults found was for exhaust cam timing out and SMG North Coast adjusted into specification. Please be advised that the reason you are being quoted is because the warranty is on the part itself meaning for every claim to go through the defective part has to be presented back to us, in this case no parts were replaced as it did not fail/defective but was just out of spec. I hope this clarifies. Regards, -- BMW Group Segment Financial Services Mr Temoso Masemola Joint Customer Interaction Centre (SF1-ZA-S-2) Customer Services: Aftersales 1 Bavaria Road, Randjespark, Midrand Postal address: P.O Box 2955, Pretoria 0001
Helpful (0)
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Nduduzo N
1 reviews | Active since Jan 2020
6 Mar 2019, 04:24
Bad service
On the 27 May 2017 BMW dealership replaced timing chain and camshaft on my f30 320i car was still under motor plan. This month I took my car for service to BMW specialist (RMI approved) opposite BMW in Durban when they diagnosed it they found out that camshaft gear guide need to be replaced then I took it to two RMI approved BMW mechanic for diagnosis again to make sure that I replace a correct component and they confirmed that the car has timing chain problem, after running three diagnosis I decided to take my car to BMW dealership in Richards Bay because They have two years warranty on their parts, which means they have to replace it for free Right? But they didn't replaced it they only tightened a timing chain and they want me to pay for checking timing chain whereas they didn't fix my car. Car still has same issue of drive train. BMW SA Reply Dear Mr Kwazi, The below matter refers to all previous communications, I hereby confirm that the timing chain was replaced by Sovereign in MAY 2017 as per your invoice, I can also confirm that the current diagnoses/faults found was for exhaust cam timing out and SMG North Coast adjusted into specification. Please be advised that the reason you are being quoted is because the warranty is on the part itself meaning for every claim to go through the defective part has to be presented back to us, in this case no parts were replaced as it did not fail/defective but was just out of spec. I hope this clarifies. Regards, -- BMW Group Segment Financial Services Mr Temoso Masemola Joint Customer Interaction Centre (SF1-ZA-S-2) Customer Services: Aftersales 1 Bavaria Road, Randjespark, Midrand Postal address: P.O Box 2955, Pretoria 0001
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