Nosihle D

Poor customer service

I am so disappointed with the customer service at BMW Richard's Bay, I have been their customer for the past 4 years but the service has left me with a soar taste and high possibility of changing to another brand from next year. My issue was with a Tyre that needed to be replaced, I reported the issue with them and 10 days later I was still driving with a spare biscuit Tyre. I have a Tryre and rim insurance that was recommended by them and made arrangements with BMW Richard's Bay to do the fittings the level of urgency and communication left me in tears. When I asked to lay a complain they said I can only complain to the same person who I had an issue with.