POSSIBLY WORST EXPERIENCE

I would give a 0 star rating but it won't allow it. I remotely purchased a BMW R18 motorcycle with low mileage and in perfect condition. What arrived in Cape Town was seriously damaged. I contacted them immediately and was told it was insured so all will be remedied. Not so not insured. In addition after seeing the repair quote from BMW Motorrad Cape Town they refused to pay and there started the run around. Finally I accepted some unneeded product offers at a reduced price - yes I had to pay them an additional R12000 just so I can hopefully sell the items to get some funds to repair the damage. Then, nearly a month later, I fetch my bike now finally road-worthied, registered and licensed, only to find myself on the side of the road with a dead battery that needs replacing. Bike back with BMW Cape Town (who are brilliant) and told that the bike has not been serviced and recorded by BMW Richards Bay so Bike is in some sort of default.

I have been a loyal BMW motorcycle owner for nearly 30 years always had exceptional service. This has to the worst experience i can remember and the worst part is that it is not yet over.