MD
MDUDUZI D
Active since Sep 2019
6
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0
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Reviews
6 reviews36 months ago
Poor customer service
I brought BMW X6 from BMW Century City salesman Tyler Kunz he hide to me the car has been involve into two accident they sell this car to me like it free accident even now this problem it not resolve since it very difficult to me to trade in this car to other dealership since it have two accident the value it too low to for those accident. I even report this matter to the deal principle Shaun he leave the mater unresolved
0 replies
54 months ago
tyronelo@budgetins.co.za
I Mr Duze. I have car insurance with budget policy no 778446040, I submit my claim on the 11 of May 2021 on the 17 May 2021 claim was finalized approved, I really appreciate the service that i receive, in terms of claiming stage have a piece of mind, My recommendation: the best insurance company now an forever budget insurance. to pay budget insurance premium you are not westing you money!!!!!
53 replies
54 months ago
poor customer service
The poor service special in after sale service, I send the car for a service on the 05/07/2021 it was due for oil change as well, I report slid sunroof failure, they only assist me with a service only she mention that, the sunroof we have to book for another day, we agree for a booking on 06/08/2021 then you loan me X3 for almost one week while my car in service, I collect my car as the sunroof problem was resolve, I try to open sunroof in two days later ,it fail to open. I report the problem. They book for 09/09/2021 they fail to fix problem since they was many things were reported need attention on the vehicle. They want the vehicle back on the 27/09/2021 so they can strip the whole sunroof to take photos for all physical damage, I sent the car on that date. It mean they are not doing the proper job for the first time. Course they call me again today want car back for check-up angina on the 06/10/2021. I was expect the call for fixing the sunroof not for the check-up now and gain. We trust you Kirsten Hodgson to resolve this, It ready give client frustration. special your competitors Audi and VW I own other vehicle from them, they have professional service and client recognition but BMW it like you selling cheep car, you forgot all the the time you dealing with executive client.
0 replies
70 months ago
unhappy client
the car was sold by me, while the do quality check before car delivered to me the found that the car need a new engine, the after they done to install engine, the y run away with the vehicle. they send me this below email. ' Good day Mr Duze I trust that you are well. I would like to refer to our telephone conversation on the 14th of July 2020. During our conversation I confirmed that BMW Sandton has advised that they no longer wish to continue with the sale of the BMW X6 which you had wanted to purchase from them. Should you not be satisfied with the decision that has been taken by the dealership, may I kindly request that you refer your matter to the Motor Industry Ombudsman for further intervention. The contact details for the MIO is info@miosa.co.za . Alternatively you may also discuss the matter with the consumer council for further advice and assistance on your matter. I trust that you will find the above to be in order. Regards Duron J Solomon Tholangwe (Pty) Ltd t/a Imizizi Spaces Atrium on 5th 9th Floor, Atrium on 5th Building 5th Street Sandton 2196 ----------------------------------------------------------- Tholangwe (Pty) Ltd Registration number: 2014/246847/07 ----------------------------------------------------------- On behalf of BMW Group Financial Services South Africa BMW Group Financial Services South Africa Joint Customer Interaction Center SF-1ZA1S2 Customer Service Specialist Postal address: P.O Box 2955, Pretoria 0001 Tel: +27-12-522-2934 Mail: duron,solomon@bmw.co.za Web:http://www.bmwfinance.co.za/
0 replies
80 months ago
non-Disclosure
be care full when you thing to join Iwyze insurance, there not pay out if you had accident, there not care for validity of claim , they try by all means to get something that has allow them do not pay all all.
210 replies
80 months ago
NON DISCLOSURE OF TWO ACCIDENTS
2. On the 08/07/2019 the dealership took the wheels from BMW 320D f30 2014 model and fitted them to BMW 335i, I asked them why they did not send the car to a tyre fitment centre. They did not answer me. They fitted wheels for themselves without doing a proper job, to send a car for a wheel alignment and wheel balancing. Then front wheels started to make noise while I was driving back to my place. The fact that on 05/07/2019 they send a car to roadworthy test and it passed, on the 08/07/2019 the date of delivery they changed tyres, they put tyres that come from the other car. They delivered a car to me without doing a proper inspection that it means the road test, is invalid since they made changes after road test. 3. I need more clarity why they did not disclose the two accidents that happened to the car in the past years, before bought it? • I need more explanation to the fact that even if the dealership thought that this is a minor accident, does that mean or give the dealership authority not to disclose such important information to the client? The dealership still has an obligation to disclose it, to the buyer before we come with a valid agreement. 4. The minor accident that you mention is a proof that you were fully aware of those two accidents that happened to the car and you did not disclosure it to me. The fact that the BMW highlighted those two accidents as major accidents not minor accidents. 5. On the 08/07/2019 the dealership enforce me to take the car even it was uninsured, I state to them my insurance will start to cover the vehicle from on the 09/07/2019, they use duress influence. “If I am not take car on that date they will give other client”. I am end up take the car even it was not insured and I sign delivery note on 08/07/2019 the release. Policy confirmation caver attach 6. There is nothing involving dealership direct or indirect regarding my insurance claim and decision taken is personal. Conclusion NON DISCLOSURE OF TWO ACCIDENTS • The dealership hid the Material Fact and they didn’t act in an honest manner and with integrity to me. It means they are many facts that were hidden regarding that vehicle which lead the car Couse to mix fire. • For them not to disclose the material fact, they reduced the powers an obligation to the buyer to take an informed decision to buy or not buy the car that had accidents. • They used false information so that the buyer can sign the contract. • They Caused damage to the buyer because they failed to act honestly and with integrity. • They sold the car to with a high value, because it was measured with incorrect information as if it had no accidents at all. • The fact that the buyer was not aware that he bought a car with previous accidents, it means their intention is to Robb the buyer and MFC. • The fact that the dealership misused MFC to Robb the client and failed to disclose full description and full nature of the asset that should be financed. • Why MFC put Autonische dealership on a list of trusted dealerships while they do not compel the act of honesty and integrity • The autonische dealership are fully accountable to compensate the buyer because they did not act honestly and with integrity the time they sold the car to the buyer. • They mislead client to sign and to enter into an agreement without full disclosure of materiel fact.
0 replies
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1 Star
5 (83.33333333333333%)