BC
BMW Century City
Unclaimed Business
BC
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BMW Century City
BMW Century City has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked BMW Century City across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Moeketsi M
1 reviews | Active since Jan 2020
1 Jul 2025, 08:51
Absolutely Disappointing Experience – Poor Communication and Service
Car was taken to dealer on a Tuesday and later that afternoon told it would need to be kept potentially until Friday that same week. Between the communication of being told of the time frame and the promised pick up day (Friday) there was no communication of progress/status On the Friday, I call in to follow up on status of work, only to be told that the service consultant (Zukile) that was dealing with my case, is on training until Monday and that my case was part of the handover to a fellow consultant (Wayne). I had called in twice to ask for feedback and promised I'd get feedback, only for 2hrs to pass, without any contact. I took it upon myself to uber to the dealership to find out. Wayne said he did not get any handover of my case nor did he get a request for a call back. Additionally, the parts that were supposed to be fitted have not all arrived. The parts were supposedly only arriving on the Monday (supposedly at midday). Wayne having explained everything, consultated his CRM (customer relations manager), who just reiterated the issue, with no real resolution. Only a "sorry, its out of our hands" was communicated. Furthermore, the CRM then mentioned that there were no curtesy vehicles available (which i dont believe, and sounds like a preferential thing) and offered that a driver take me home instead I had to wait for roughly 45min for the driver to arrive, with no real updates from anyone of an ETA Needless to say, I will not be returning to the dealership, even though the car was purchased and serviced there DISAPPOINTING!
Helpful (0)
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Moeketsi M
1 reviews | Active since Jan 2020
1 Jul 2025, 08:51
Absolutely Disappointing Experience – Poor Communication and Service
Car was taken to dealer on a Tuesday and later that afternoon told it would need to be kept potentially until Friday that same week. Between the communication of being told of the time frame and the promised pick up day (Friday) there was no communication of progress/status On the Friday, I call in to follow up on status of work, only to be told that the service consultant (Zukile) that was dealing with my case, is on training until Monday and that my case was part of the handover to a fellow consultant (Wayne). I had called in twice to ask for feedback and promised I'd get feedback, only for 2hrs to pass, without any contact. I took it upon myself to uber to the dealership to find out. Wayne said he did not get any handover of my case nor did he get a request for a call back. Additionally, the parts that were supposed to be fitted have not all arrived. The parts were supposedly only arriving on the Monday (supposedly at midday). Wayne having explained everything, consultated his CRM (customer relations manager), who just reiterated the issue, with no real resolution. Only a "sorry, its out of our hands" was communicated. Furthermore, the CRM then mentioned that there were no curtesy vehicles available (which i dont believe, and sounds like a preferential thing) and offered that a driver take me home instead I had to wait for roughly 45min for the driver to arrive, with no real updates from anyone of an ETA Needless to say, I will not be returning to the dealership, even though the car was purchased and serviced there DISAPPOINTING!
0
Replies (0)GV
Graham V
1 reviews | Active since Jan 2020
20 Jan 2025, 06:42
Excellent Service deserves praise.
The service we received from BMW Century City was outstanding and in particular from Candice Roelf who received us and then SAADIQAH GIERDIEN who could not have been kinder nor more efficient. Our Mini Cooper S had broken down literally outside BMW CENTURY CITY .....we managed to "limp in" and arranged with Candice that we could leave the car there to be looked at as soon as they had capacity which was only a few days later. SAADIQAH contacted me regularly to keep me informed as to the progress, problem and a quote to repair. As we were about to leave Cape Town for the Eastern Cape I accepted the quotes and gave the go ahead to proceed. SAADIQAH handled everything, told me to go off on holiday and leave everything to her. Upon our return we collected the car, spotlessly cleaned and perfectly repaired. We received excellent service from everyone one at this Centre and SAADIQAH deserves high credit as being exemplary in her Customer service.
Helpful (0)
|Replies (0)GV
Graham V
1 reviews | Active since Jan 2020
20 Jan 2025, 06:42
Excellent Service deserves praise.
The service we received from BMW Century City was outstanding and in particular from Candice Roelf who received us and then SAADIQAH GIERDIEN who could not have been kinder nor more efficient. Our Mini Cooper S had broken down literally outside BMW CENTURY CITY .....we managed to "limp in" and arranged with Candice that we could leave the car there to be looked at as soon as they had capacity which was only a few days later. SAADIQAH contacted me regularly to keep me informed as to the progress, problem and a quote to repair. As we were about to leave Cape Town for the Eastern Cape I accepted the quotes and gave the go ahead to proceed. SAADIQAH handled everything, told me to go off on holiday and leave everything to her. Upon our return we collected the car, spotlessly cleaned and perfectly repaired. We received excellent service from everyone one at this Centre and SAADIQAH deserves high credit as being exemplary in her Customer service.
0
Replies (0)TG
Tiaan G
1 reviews | Active since Jan 2020
24 Oct 2024, 16:47
Very unhappy!!
I unfortunately am not happy with SMG BMW Century City. I have never expected poor service from Bmw. I am shocked and very unhappy with them. It is a 118i F21 AT My Bmw was booked in 3 months ago for drivetrain malfunction. So they ordered brand new fuel injector from Germany. I took 3 weeks for it to arrive and the car was already there for 1 week so it took 1 month and i got my bmw back. I had the car for a day and same problem again, the bmw went back to them and now 2 months later the bmw is still there and i still don't have my car. A total of 3 months now at SMG and i am not happy with this. I keep on popping in every Friday but I don't really see or hear anything from SMG. They say they will call me back and they will keep me updated but unfortunately they are absolutely useless!! I need my car back asap!! I am paying monthly for my car at the moment and i don't have my car at all. 3 Months total so far!!!!
Helpful (0)
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Tiaan G
1 reviews | Active since Jan 2020
24 Oct 2024, 16:47
Very unhappy!!
I unfortunately am not happy with SMG BMW Century City. I have never expected poor service from Bmw. I am shocked and very unhappy with them. It is a 118i F21 AT My Bmw was booked in 3 months ago for drivetrain malfunction. So they ordered brand new fuel injector from Germany. I took 3 weeks for it to arrive and the car was already there for 1 week so it took 1 month and i got my bmw back. I had the car for a day and same problem again, the bmw went back to them and now 2 months later the bmw is still there and i still don't have my car. A total of 3 months now at SMG and i am not happy with this. I keep on popping in every Friday but I don't really see or hear anything from SMG. They say they will call me back and they will keep me updated but unfortunately they are absolutely useless!! I need my car back asap!! I am paying monthly for my car at the moment and i don't have my car at all. 3 Months total so far!!!!
0
Replies (0)KM
CM
Craig M
1 reviews | Active since Jan 2020
25 Apr 2024, 11:21
Excellent sales service
A big thank you Craig Isaacs for the excellent service! Appreciate the professionalism, responsiveness, expertise, progress updates and always willing to go the extra mile to help. Thank you for making my purchase such a memorable one!
Helpful (0)
|Replies (0)CM
Craig M
1 reviews | Active since Jan 2020
25 Apr 2024, 11:21
Excellent sales service
A big thank you Craig Isaacs for the excellent service! Appreciate the professionalism, responsiveness, expertise, progress updates and always willing to go the extra mile to help. Thank you for making my purchase such a memorable one!
0
Replies (0)MD
MDUDUZI D
1 reviews | Active since Jan 2020
3 May 2023, 09:51
Poor customer service
I brought BMW X6 from BMW Century City salesman Tyler Kunz he hide to me the car has been involve into two accident they sell this car to me like it free accident even now this problem it not resolve since it very difficult to me to trade in this car to other dealership since it have two accident the value it too low to for those accident. I even report this matter to the deal principle Shaun he leave the mater unresolved
Helpful (0)
|Replies (0)MD
MDUDUZI D
1 reviews | Active since Jan 2020
3 May 2023, 09:51
Poor customer service
I brought BMW X6 from BMW Century City salesman Tyler Kunz he hide to me the car has been involve into two accident they sell this car to me like it free accident even now this problem it not resolve since it very difficult to me to trade in this car to other dealership since it have two accident the value it too low to for those accident. I even report this matter to the deal principle Shaun he leave the mater unresolved
0
Replies (0)AK
Akhona K
1 reviews | Active since Jan 2020
26 Jan 2023, 09:20
Stolen Phone at BMW Century City
2 weeks ago I took my car in at SMW Century City as it had issues with malfunctional sensors. I booked the car in, dropped the keys as per usual... didnt sign any papers or nothing like that the car was taken to be looked at by Technicians. I had dropped off my daughter at Creche with her phone in the car who usully leaves it at the back seat. When she got off at creche I took the phone and put it in the back pocket of the front passenger seat. The car was inspected and tested the sensors with the service adviser and the technician and then when I got home I realised that the phone was no longer there, I called it and it was already switched off. So someone at BMW must have taken the phone and to date it is still off. I was advised by BMW that they will look at cameras and fastforward there was no feedback and I kept following up and eventully I was told that they could not find the phone even on their cameras while the car went to their technicians and to their car wash. Nonetheless they do not want to take any responsibility for the phone and told me thats why they make people sign the liability waiver but I didnt sign any such docs, nor was I even told that the valuables could be stolen as I had left some values in the car before?! Fastforward I had to spend almost R600 on a replacement phone cause of this no-longer trustworthy branch whom I am having to really evaluate my relationship with going forward!!! I am utterly disgusted by their behavior couple with no accountability!!! Choose wisely if you go there!!!
Helpful (0)
|Replies (0)AK
Akhona K
1 reviews | Active since Jan 2020
26 Jan 2023, 09:20
Stolen Phone at BMW Century City
2 weeks ago I took my car in at SMW Century City as it had issues with malfunctional sensors. I booked the car in, dropped the keys as per usual... didnt sign any papers or nothing like that the car was taken to be looked at by Technicians. I had dropped off my daughter at Creche with her phone in the car who usully leaves it at the back seat. When she got off at creche I took the phone and put it in the back pocket of the front passenger seat. The car was inspected and tested the sensors with the service adviser and the technician and then when I got home I realised that the phone was no longer there, I called it and it was already switched off. So someone at BMW must have taken the phone and to date it is still off. I was advised by BMW that they will look at cameras and fastforward there was no feedback and I kept following up and eventully I was told that they could not find the phone even on their cameras while the car went to their technicians and to their car wash. Nonetheless they do not want to take any responsibility for the phone and told me thats why they make people sign the liability waiver but I didnt sign any such docs, nor was I even told that the valuables could be stolen as I had left some values in the car before?! Fastforward I had to spend almost R600 on a replacement phone cause of this no-longer trustworthy branch whom I am having to really evaluate my relationship with going forward!!! I am utterly disgusted by their behavior couple with no accountability!!! Choose wisely if you go there!!!
0
Replies (0)