MM
Moeketsi M
Active since Dec 2017
7
Reviews
0
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Reviews
7 reviews10 months ago
Absolutely Disappointing Experience – Poor Communication and Service
Car was taken to dealer on a Tuesday and later that afternoon told it would need to be kept potentially until Friday that same week. Between the communication of being told of the time frame and the promised pick up day (Friday) there was no communication of progress/status On the Friday, I call in to follow up on status of work, only to be told that the service consultant (Zukile) that was dealing with my case, is on training until Monday and that my case was part of the handover to a fellow consultant (Wayne). I had called in twice to ask for feedback and promised I'd get feedback, only for 2hrs to pass, without any contact. I took it upon myself to uber to the dealership to find out. Wayne said he did not get any handover of my case nor did he get a request for a call back. Additionally, the parts that were supposed to be fitted have not all arrived. The parts were supposedly only arriving on the Monday (supposedly at midday). Wayne having explained everything, consultated his CRM (customer relations manager), who just reiterated the issue, with no real resolution. Only a "sorry, its out of our hands" was communicated. Furthermore, the CRM then mentioned that there were no curtesy vehicles available (which i dont believe, and sounds like a preferential thing) and offered that a driver take me home instead I had to wait for roughly 45min for the driver to arrive, with no real updates from anyone of an ETA Needless to say, I will not be returning to the dealership, even though the car was purchased and serviced there DISAPPOINTING!
0 replies
11 months ago
I didn't anticipate ...
I didn't anticipate a call from King Price, and when I called them back, i was pleasantly surprised with a reduction in premiums Furthermore, when my call dropped, Merlin called back promptly and explained everything in a simple to understand manner
58 replies
26 months ago
NAKED INSURANCE IS NOT WORTH THE HYPE
It's been 3 weeks that my car has been with the repair centre nominated by Naked. Throughout the process, I have been the one needing to follow up on what the progress and/or status of my claim. To top it off, the assessor appointed on my claim (name: Malibongwe) approved an incorrect quote for work needing to be done, after I had provided a quotation I had already received from a BMW dealership. After the repair centre realised what was incorrectly quoted (and approved) they forwarded a request to Naked of "additional" parts needed for the repair, which are the exact same parts outlined in the initial BMW quote I had provided them. To get past the approval for additional parts, I have had to constantly follow up with the agent (Simoné De Vos) I've been liaising with, who mind you, just responds with the most generic responses one could give. After a week of constantly seeking what the status of my claim is, still there was no feedback, and one of the feedback responses I recieved was that the assessor on my claim was on leave and that the approval for "additional" parts was still being assessed! The illusion of ease because things are all digital makes it all the more frustrating to get a hold of someone in a timely fashion. Even when calling the number, the agent on the other end sounds disinterested and put me on hold until I hung up. In short, taking out cover for my vehicle with Naked was a huge mistake, as I am having to find alternative modes of transportation in this time which has proved quite costly. RATHER STICK TO THE REPUTABLE COMPANIES AND PAY A LITTLE MORE TO AVOID A NAKED HEADACHE!
56 replies
56 months ago
Cancellation Request Not being Honoured
I have been trying to cancel my cellphone insurance for about a year, with the initial request being logged on 18 September 2020 (at approximately 15:48pm) whereby I spoke to an agent by the name Marco William (who apparently worked for Finrite, before my policy was transferred to AdminPlus). I had cancelled my cellphone contract (with Telkom) a month prior, since it was approaching expiration, which was not a hassle. I have sent a number of emails, and on a few occasions have gone to a store to have the consultant (the one who's name I took is Didintle Neito, Bayside Mall, 21 May 2021) call/email to have the insurance cancelled, whereby a consultant by the name Candice Beziek responded (21 May 2021), who didn't understand my request for cancellation at all, as she was advising about a refund, which I didn't need. I sent another email (7 June 2021), which Ziyanda Mrubata responded saying that Im serving a 30 day notice for cancellation (which makes no sense, considering I had requested a cancellation in 2020). Can this insurance please be cancelled as I no longer even use the phone, I've tried getting it cancelled on many occasions and am still being debited. I will not pay for any "arrears" either.
0 replies
75 months ago
Prime Waste of Time
Ironic how much time they waste customers. I went there to claim an insured watch, of which the claims process was seamless only because Ibrahim (who has since resigned a week after I had submitted my claim) was literally the only one in store with knowledge of how to process an insurance claim. The TFG Insurance guy I dealt with on the phone throughout the process too was very helpful and made the claim seamless on his end. The issue started once my claim was approved and a voucher sent to the store. Between Margot (Prime Time staff), Shakeerah and Nicole (both American Swiss staff) they managed to order a replacement (on a Saturday) from another store as there wasn't stock of what I wanted in stock. I was assured that the replacement piece will be received within 3-5 working days, but on the 5th day I had to follow up on the order, to which I was told (by Margot) that a watch had been received, just not the right one. I took it upon myself to go to the store and get clarity on the matter, where a new manager (Alex) was present as well as Margot. I asked to speak to the manager aside and explained the matter to him, to which he replied "there's nothing I can do". I insisted that there is surely something that could be done, to which he suggested he'll contact the area manager to collect the piece from the Tygervalley store (apparently the only store in the WC that has the watch in stock lol) and her response "my hands are tied", which I thought was utter garbage. I was told by both Margot and Alex, after a while going back and forth and getting insincere apologies, that I'll have to wait another 2-3days. In all that's happening no compensation for wasting my time and incompetence on their end was offered. To top the whole matter off, once the correct piece was received, I was called to collect, only to spend a further 1hr20min in store. Alex did not know how to process the claim and had to call a FEW American Swiss staff members for assistance (Sadiqa and Bradley). Sadiqa was the most helpful with assistance from a lady that kept being contacted telephonically to assist with the process. After hitting a "stuck", Bradley got called down, who eventually completed the process. Meaning an insurance claim took 7 people to process and seemingly only 3 people had some idea of how the process works. Good thing the store is closing down, NEVER PURCHASE OR THINK OF GOING INTO THAT STORE, YOU'LL BE WASTING YOUR TIME AND MONEY!!!
0 replies
85 months ago
Telkom Finrite insurance are useless
About 2 weeks ago I logged a claim for my stolen phone. I was instructed by the consultants at the Telkom store at Canal Walk to send an email to ********** , I sent the email with supporting documents (as per claim instructions on the finrite website, i.e ID copy, affidavit, filled out claim form). I get a response in a thread asking a Natasha to have a look at the claim. I figured I should get a second opinion on how to claim from Telkom at Bayside Mall, and this time was told to email ********** , I forwarded the thread of emails from when I first sent my claims. When trying to follow up on the progress, Finrite lines are "having technical issues " (which was the case for a good 2weeks. Within the 2 weeks of trying to get follow ups, I was told that Telkom cannot do anything as finrite is a 3rd party company, and I should basically figure it out myself! Eventually after many visits to the Bayside Telkom store, a consultant offered to make the call (which I don't understand why it wasn't done in the 1st place) and she miraculously gets through to the call center using the same number I've been trying. When dealing with the call center, the consultant tells me her emails are not working (no surprise there). She asked another consultant and says that they have not received any emails from me! I ask to resend the email, of which I do so. I then call back, and am told that my affidavit should have a particular stamp from SAPS, which I feel SAPS have put on. I'm utterly disgusted by the service of both Telkom and finrite! Now I have to find a way away from work to sort this admin out
0 replies
102 months ago
Despicable Service
Received a call from one of MoiMooi agents offering a “special for R499” for 5 treatments per month, and they also mentioned that a friend had referred me (because if you refer a certain number of people, a discount is received by the referer). Thinking that I’ve seen their ads around etc I thought it sounds like a good deal, I sign up with my details and told that I’d receive an email with my login details in order to make appointments on their website. After an entire month I still haven’t received an email, called them about 4 times within that month, where each agent I spoke to said they’d send the email. The last time I called, I 1stly waited 5min before getting through, then transferred by a Zanele to an Alicia, where I had to repeat myself. Alicia sounded unprofessional, to the point she was the one raising her voice at me when I hadn’t even started shouting. It’s disgusting the calibre of staff these companies employ and their level of service as a company is appalling. I wouldn’t recommend anyone to MoiMooi, they just induce frustration
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)