Absolutely Disappointing Experience – Poor Communication and Service

Car was taken to dealer on a Tuesday and later that afternoon told it would need to be kept potentially until Friday that same week. Between the communication of being told of the time frame and the promised pick up day (Friday) there was no communication of progress/status On the Friday, I call in to follow up on status of work, only to be told that the service consultant (Zukile) that was dealing with my case, is on training until Monday and that my case was part of the handover to a fellow consultant (Wayne). I had called in twice to ask for feedback and promised I'd get feedback, only for 2hrs to pass, without any contact. I took it upon myself to uber to the dealership to find out. Wayne said he did not get any handover of my case nor did he get a request for a call back. Additionally, the parts that were supposed to be fitted have not all arrived. The parts were supposedly only arriving on the Monday (supposedly at midday). Wayne having explained everything, consultated his CRM (customer relations manager), who just reiterated the issue, with no real resolution. Only a "sorry, its out of our hands" was communicated. Furthermore, the CRM then mentioned that there were no curtesy vehicles available (which i dont believe, and sounds like a preferential thing) and offered that a driver take me home instead I had to wait for roughly 45min for the driver to arrive, with no real updates from anyone of an ETA Needless to say, I will not be returning to the dealership, even though the car was purchased and serviced there

DISAPPOINTING!