Stolen Phone at BMW Century City

2 weeks ago I took my car in at SMW Century City as it had issues with malfunctional sensors. I booked the car in, dropped the keys as per usual... didnt sign any papers or nothing like that the car was taken to be looked at by Technicians.

I had dropped off my daughter at Creche with her phone in the car who usully leaves it at the back seat. When she got off at creche I took the phone and put it in the back pocket of the front passenger seat.

The car was inspected and tested the sensors with the service adviser and the technician and then when I got home I realised that the phone was no longer there, I called it and it was already switched off.

So someone at BMW must have taken the phone and to date it is still off. I was advised by BMW that they will look at cameras and fastforward there was no feedback and I kept following up and eventully I was told that they could not find the phone even on their cameras while the car went to their technicians and to their car wash.

Nonetheless they do not want to take any responsibility for the phone and told me thats why they make people sign the liability waiver but I didnt sign any such docs, nor was I even told that the valuables could be stolen as I had left some values in the car before?!

Fastforward I had to spend almost R600 on a replacement phone cause of this no-longer trustworthy branch whom I am having to really evaluate my relationship with going forward!!!

I am utterly disgusted by their behavior couple with no accountability!!! Choose wisely if you go there!!!