BMW Sandton
Claimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
BMW Sandton
Claimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-34Unlikely
NPS Score
-34
Recommended: Unlikely
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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donnovan D
1 reviews | Active since Mar 2026
17 Mar 2026, 14:41
BMW Sandton - Unfair Business Practice
We at Safos Cars Benoni, purchased a BMW M140i on 11 November 2023 from BMW Sandton. The vehicle was not to standard, so it was returned to the dealership on 13 November 2023, after 1 day. The keys were handed to the Salesman who received the vehicle, and we requested a cancellation of the deal, both verbally and via email. BMW Sandton refused to cancel the deal with a thesis of excuses, that they couldn't find anything wrong with the vehicle to the deal can only be cancelled by the DP or the owner, who was at that time attending a Grand Prix out of the country. The matter went through these institutions, BMW Finance, BMW Legal, MMG Attorneys, Mac Robert Attorneys all instructed by BMW, and MIOSA whom we had written to. We recently had a meeting with BMW Legal at the Head Office in Midrand, and needless to say all these avenues have been futile. Subsequently, BMW Sandton sold the vehicle and is demanding a shortfall / deficit from their sale for Safos Cars. BMW Finance concurrently have raised a red flag on our account which automatically reflects with other finance houses. BMW Sandton, refusal to cancel the deal within the allowed period, has negatively impacted on ourselves. We find this extremely unfair and prejudiced as the decision seems one sided as they seem to have held the final say against the allowed return period. We believe that there are other clients that are either going through or experiencing similar issues. Unfortunately, the tabloid and social media is now the only way to expose such matters.
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donnovan D
1 reviews | Active since Mar 2026
17 Mar 2026, 14:41
BMW Sandton - Unfair Business Practice
We at Safos Cars Benoni, purchased a BMW M140i on 11 November 2023 from BMW Sandton. The vehicle was not to standard, so it was returned to the dealership on 13 November 2023, after 1 day. The keys were handed to the Salesman who received the vehicle, and we requested a cancellation of the deal, both verbally and via email. BMW Sandton refused to cancel the deal with a thesis of excuses, that they couldn't find anything wrong with the vehicle to the deal can only be cancelled by the DP or the owner, who was at that time attending a Grand Prix out of the country. The matter went through these institutions, BMW Finance, BMW Legal, MMG Attorneys, Mac Robert Attorneys all instructed by BMW, and MIOSA whom we had written to. We recently had a meeting with BMW Legal at the Head Office in Midrand, and needless to say all these avenues have been futile. Subsequently, BMW Sandton sold the vehicle and is demanding a shortfall / deficit from their sale for Safos Cars. BMW Finance concurrently have raised a red flag on our account which automatically reflects with other finance houses. BMW Sandton, refusal to cancel the deal within the allowed period, has negatively impacted on ourselves. We find this extremely unfair and prejudiced as the decision seems one sided as they seem to have held the final say against the allowed return period. We believe that there are other clients that are either going through or experiencing similar issues. Unfortunately, the tabloid and social media is now the only way to expose such matters.
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Andre S
1 reviews | Active since Sept 2019
17 Feb 2026, 15:06
Secondhand car purchase experience
I had exceptional service from Ntsako Baloyi, from my application right through to the collection of the vehicle. It was the best customer service I have ever received from a car dealer. He was helpful, friendly and did all the things he promised to do to the vehicle before delivery. He went above and beyond. The vehicle was for my son and they made him feel really special with a delivery "ceremony", thank you. Megan in finance was remarkable too. I was in a rush to pick up the vehicle on Saturday morning and she had all the paperwork ready for me and it was a quick and smooth process. Thank you Ntsako and Megan and thank you BMW Sandton, you have two valuable assets in your fold.
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Andre S
1 reviews | Active since Sept 2019
17 Feb 2026, 15:06
Secondhand car purchase experience
I had exceptional service from Ntsako Baloyi, from my application right through to the collection of the vehicle. It was the best customer service I have ever received from a car dealer. He was helpful, friendly and did all the things he promised to do to the vehicle before delivery. He went above and beyond. The vehicle was for my son and they made him feel really special with a delivery "ceremony", thank you. Megan in finance was remarkable too. I was in a rush to pick up the vehicle on Saturday morning and she had all the paperwork ready for me and it was a quick and smooth process. Thank you Ntsako and Megan and thank you BMW Sandton, you have two valuable assets in your fold.
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Modise K
1 reviews | Active since May 2023
26 Oct 2025, 12:55
Unauthorised work and dishonesty
I'd rather part ways with a brand I've loved for years than to use the services of this branch again. Booked my car in and paid cash since my car is off maintenance plan and they would not start work before payment. In short, they did unauthorised work that I did not agree to, and also refusing to pay back my credit. The service consultants are either ****s or grossly disconnected from the service operations. I'm so disappointed. Do not use the services of this establishment. Dishonest people to work with. FYI - they have a policy that they take customer's car parts for recycling, unless the customer explicitly states that they want the parts back before they start the work. I'm suprised that a customer needs to request that their property is not taken without their consent.
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Modise K
1 reviews | Active since May 2023
26 Oct 2025, 12:55
Unauthorised work and dishonesty
I'd rather part ways with a brand I've loved for years than to use the services of this branch again. Booked my car in and paid cash since my car is off maintenance plan and they would not start work before payment. In short, they did unauthorised work that I did not agree to, and also refusing to pay back my credit. The service consultants are either ****s or grossly disconnected from the service operations. I'm so disappointed. Do not use the services of this establishment. Dishonest people to work with. FYI - they have a policy that they take customer's car parts for recycling, unless the customer explicitly states that they want the parts back before they start the work. I'm suprised that a customer needs to request that their property is not taken without their consent.
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Aaliyah T
1 reviews | Active since Oct 2025
21 Oct 2025, 19:04
Poor Service
VERY POOR SERVICE! I purchased my Mini Cooper JCW from BMW Sandton in December 2024, and to date I have not received my NATIS document, licence disc, or number plates. Despite numerous months having passed, I have received no updates, no communication, and no assistance from either BMW Sandton or the sales representative Mr John Kotsiovos. This complete lack of professionalism and accountability is unacceptable, especially from a brand that prides itself on premium service. I strongly urge BMW Sandton to resolve this matter immediately and improve their customer service standards.
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Aaliyah T
1 reviews | Active since Oct 2025
21 Oct 2025, 19:04
Poor Service
VERY POOR SERVICE! I purchased my Mini Cooper JCW from BMW Sandton in December 2024, and to date I have not received my NATIS document, licence disc, or number plates. Despite numerous months having passed, I have received no updates, no communication, and no assistance from either BMW Sandton or the sales representative Mr John Kotsiovos. This complete lack of professionalism and accountability is unacceptable, especially from a brand that prides itself on premium service. I strongly urge BMW Sandton to resolve this matter immediately and improve their customer service standards.
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