Aaliyah T

Poor Service

VERY POOR SERVICE! I purchased my Mini Cooper JCW from BMW Sandton in December 2024, and to date I have not received my NATIS document, licence disc, or number plates. Despite numerous months having passed, I have received no updates, no communication, and no assistance from either BMW Sandton or the sales representative Mr John Kotsiovos. This complete lack of professionalism and accountability is unacceptable, especially from a brand that prides itself on premium service. I strongly urge BMW Sandton to resolve this matter immediately and improve their customer service standards.