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BMW Sandton - Unfair Business Practice

We at Safos Cars Benoni, purchased a BMW M140i on 11 November 2023 from BMW Sandton. The vehicle was not to standard, so it was returned to the dealership on 13 November 2023, after 1 day. The keys were handed to the Salesman who received the vehicle, and we requested a cancellation of the deal, both verbally and via email. BMW Sandton refused to cancel the deal with a thesis of excuses, that they couldn't find anything wrong with the vehicle to the deal can only be cancelled by the DP or the owner, who was at that time attending a Grand Prix out of the country. The matter went through these institutions, BMW Finance, BMW Legal, MMG Attorneys, Mac Robert Attorneys all instructed by BMW, and MIOSA whom we had written to. We recently had a meeting with BMW Legal at the Head Office in Midrand, and needless to say all these avenues have been futile. Subsequently, BMW Sandton sold the vehicle and is demanding a shortfall / deficit from their sale for Safos Cars. BMW Finance concurrently have raised a red flag on our account which automatically reflects with other finance houses. BMW Sandton, refusal to cancel the deal within the allowed period, has negatively impacted on ourselves. We find this extremely unfair and prejudiced as the decision seems one sided as they seem to have held the final say against the allowed return period. We believe that there are other clients that are either going through or experiencing similar issues. Unfortunately, the tabloid and social media is now the only way to expose such matters.