Omar W

Heatlh Squared Medical Aid

Good day We have been with Spectra medical aid for almost 5years. Apparently they have been bought over by Health Squared. The policy was taken for my wife who was unemployed. Every year in January we had to submit proof of her unemployment status to the fund. Two years ago this was not done timeously and we were debited approximately R800 extra. This took a few months to resolve with no refund. January 2019 we received notice requesting if we wanted if we wanted to change the policy option. Seeing that it was not employment status, I chose to leave it as our existing option was affordable. We were then charged a staggering amount of over 50% higher. From 1900 odd to R3178. This amount we communicated to the fund as being completely unaffordable. We were just charged R6356 and informed that our cancellation with 1month notice will be end of March effective 1st April 2019. Firstly no communication was received that the company was bought over and policies would now cost almost double and definitely no acceptence from our part was agreed to. Spectra medical aid/Health Squared are not ethical wrt monthly premiums as well as communication to there clients. I'm very interested to see the way forward as we cancelled with immediate effect as a result of the uncommunicated price and company take over.