CW
Celestine W
Active since Mar 2019
3
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0
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Reviews
3 reviews78 months ago
Bad Customer Service at Bella Donna Clinic (hair salon)
Just to let everyone know this is for the hairdresser opposite Red Cross Hospital, the manager is Tasneem. I had an appointment for a Black friday special for a botox. I made my appointment for Marencia (the stylist) for 4.30 Friday 29th November. At 4.20 I receive a call from Gakeema advising me that Marencia is not in, I then ask if I could change my appointment for the Saturday and she advised that Marencia is fully booked. I then ask Gakeema if I could come next Friday the 6th Dec and she said it should'nt be a problem but she would have to ok it with the manager. I then sent a whatsapp to Tasneem on the Sat 30th Nov and now comes the problems. Tasneem then refuses to let me have the black friday special for the 6th dec because it was only a black friday special. What I cannot understand is, they were quite happy to attend to the clients on the Saturday with the special because Marencia was not in on the actual black friday. This is the response from Tasneem ''''No you should have just come for your appointment. I'm not aware what Gakeema said to you.. If you had informed me instead of threatening me I would have gladly kept Gakeema's word. I take offence to your threats."' All I said was that when I am happy with customer service, I normally like everyone to know on Hello Peter and also when I receive bad service I like everyone to know. I don't threaten, I just state facts, I am just a client that deserves customer service which really is lacking in this day and age. This manager is very unprofressional. Her staff gives much better customer service......
0 replies
82 months ago
Excellent Service at Bella Donna Hair Studio
I would like to share my experience I had with Bella Donna Hair Studio in Klipfontein Rd Rondebosch, opposite Red Cross Hospital. I actually had an appointment with another Hair Salon in the area for a straightener but when I got there they advised me that my hair would break off because of my highlights and did not recommend a Brazilian but a colour. They could have asked me on the phone if I had highlights and not let me go all the way there because I live in the Northern Suburbs. I required my hair to be more manageable and did not want a colour. I then went to Bella Donna Hair Studio and they gladly assisted me with a Brazilian without an appointment on a Saturday at 1pm. The stylist was Marencia who was very helpful and explained each and every step to me. I must admit that I have had Brazilians at other salons but this was by far the best Brazilian I have ever had and it was at a special price of only R499.00. I will definitely be going back to Bella Donna Hair Studio. Thanks for the excellent service !!!
0 replies
87 months ago
Horrible service at Bella Donna Clinic
I am a regular purchaser of Wikideals and Daddy's deals. I saw a special on Daddy's deals at Bella Donna clinic for a Cacau Brazilian blowout for R349.00. (value R900). I live in Bothasig and work in the CBD and saw that they offered appointments up to 9pm which would suit me fine. I also noticed that they mentioned 'this deal is valid for short to medium length hair. A surcharge MAY apply for hair that is longer, please enquire directly with the merchant beforehand'. It doesnt say it WILL, it says it MAY, there is a difference already. I called and spoke to Yeneshnee (not sure if that is the spelling of her name because she refused to spell it to me), not very friendly for the first point of call of a new client. I asked how much more would I have to pay as my hair is about 9cm over my bra. She said that I have to come in for a quote because she does'nt want to say R700 and then when I get there its more. (with a very snotty attitude). Now first of all, I work in the CBD, so must I take an Uber in my lunchtime to get a quote. Surely there must be some kind of indication if your hair is long. Say for example if its past your shoulder but in the middle of your back, it should be ..... extra. If its as long as your by your bum, then it should be ....... extra and never get ****y with a client, especially a potential new client that is working for a newspaper company. I read the previous complaint on hellopeter, where the lady also said she actually went in and was quoted a certain amount and then when they finished, it was 3 times the price. Looks like they lure clients to their salon this way. Not good service at all.........
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Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
2 (66.66666666666667%)