Johan O

Absolutely excellent service!

I recently decided to get fibre at my home. After looking at all the available ISP's I decided to go with Macrolan. They covered ALL the once-off costs and answered their phones within a timely manner everytime, so that was a good sign. Filled in the paperwork and within a few days I was literally up and running with fibre. The thing that stands out with this ISP is that they go the extra mile. The Friday Vumatel installed my fibre I still needed to order my router from Macolan. I called in and asked wasn't there a way they could get the router to me that Friday, instead of waiting until Monday. Garth Hobbs immediately helped me and told me the router will be by my place Friday already configured and ready to plug in. He even added it to the delivery guy's schedule at the last minute. Delivery guy called me and gave me a time he would be by my place. He didn't let me down. Router was delivered in a wonderful Macrolan bag with a welcome note. Garth e-mailed me to inform me the router was on it's way and would be delivered that Friday. When asking numerous questions about the fibre product, Regardt van Zyl helped me everytime over the phone in a calm and professional manner. Completely clued up about their product and never gave me one of those, "Erm I'm not sure" answers. Wonderful gentleman who helped me everytime, even when placing the order and filling in the forms. This ISP has truly blown me away with their excellent service. These two gentlemen truly showed me what excellent service is, and the company itself. Do yourself a favor, when going for fibre, get these guys as your ISP. Just pure bliss dealing with them. Fibre is working, it's stable, no issues. Well done macrolan, well done indeed! Their site is http://www.macrolan.co.za