JV
Johan V
Active since Mar 2009
127
Reviews
0
Industries
Reviews
127 reviews1 month ago
Only automated response when contacting Momentum
Last week I submitted a claim via email and got an automated response say they received the mail. Today I want to check if the claim is processed via WhatsApp and got to the automated response of "we transferring you to an agent " NO further reply. Send an email request for assistance, again automated response. Can there please be humans employed and get back to me regarding my claim.
53 replies
2 months ago
Poor service by Makro computer department.
I would like to express my disappointment in Makro Edenvale, specifically the computer department. On Thursday 5 February 2026 I went to Makro to confirm stock on appliances and hardware. Everything I was interested was confirmed by the relevant staff as in stock. On Friday 6 February 2026 I send the sales team a message to get my items ready as I was on my way to do the purchase. On arrival my appliances was ready and I just had to fill in the details and pay. The Laptop by the computer department that I was interested in was out of stock and the sales team there wanted to sell me the demo model for the same price. They were very rude and didn't even offer to check other branches for stock. This type of behavior doesn't belong in retail and should be addressed.
56 replies
2 months ago
Outstanding service from Santam
Good day To whom it may concern. I just would like to take the time to thank Nosi from claims department on handling my case. From the first phone call to the confirmation email, Nosi handled my claim with compassion and professionalism. In difficult times Nosi assured me that everything will be ok and she will handle the situation. This makes me very comfortable knowing that my monthly premiums goes towards more than insurance, it pays for professional service. Thank you Nosi and team who assisted me with my claim.
56 replies
2 months ago
Absa Woodbridge gone the extra mile.
I would like to take the time to thank Tebogo end Roana from Absa Woodbridge Glen marais, who assisted our club with sorting out our account. You showed professionalism and dedication to find the issue and solve it. We appreciate your help and assistance and are blessed to have a team like yours available. May your branch be used as a inspiration for other branches. Thank you for great service and support.
56 replies
6 months ago
Momentum needs to work on communication skills
Several months ago I raised a complaint regarding the hello doctor app and the lack of communication and professionalism. Now I have raised a query on the Health4me plan but only got an automated response. Not very helpful customer service and that makes me worried as I have some life insurance and investments with Momentum. Please can someone assist me on my query and have a dedicated customer service contact where we deal with real people and not automated response.
53 replies
10 months ago
Absa not providing any feedback besides automated response
We have a club account with Absa which had a personal banker who managed the account. The account has been moved by Absa from business to retail and no longer have a banker and needs to be managed by the branches. Now it has become impossible to load payments or request statements as the branches has got insufficient training to understand the product and requests. It took us 3 years to sort the Fica documents on the account only to find out the branch has got no evidence of any records. Absolutely pathetic. Trying to call the branch manager at Absa Centurion is impossible as no one answers the phone. This was posted last week, still no investigation or feedback. This will be handed over to the ombudsman.
53 replies
10 months ago
Absa sinking fast.
We have a club account with Absa which had a personal banker who managed the account. The account has been moved by Absa from business to retail and no longer have a banker and needs to be managed by the branches. Now it has become impossible to load payments or request statements as the branches has got insufficient training to understand the product and requests. It took us 3 years to sort the Fica documents on the account only to find out the branch has got no evidence of any records. Absolutely pathetic. Trying to call the branch manager at Absa Centurion is impossible as no one answers the phone.
159 replies
12 months ago
Momentum proved to be U.S.E.L.E.S.S
On 29 April 2025 I wrote a complaint on hellopeter regarding the lack of service from Momentum. Momentum rep**** they will contact me and never did. Having personal investment with Momentum, I don't think they are the right choice of people to work with my money or anyone else's money and health. I think I will be cutting the cord Momentum. Thanks for nothing.
58 replies
12 months ago
Absolutely useless service
I have the Momentum health4me gold package for several years and not been using it much. Due to my work hours, it's difficult to go to my GP so I tried using the hello doctor app. To my disappointment I was told to go visit my GP. What is the use of hello doctor if they refer you anyway to your GP. I doubt hello doctor uses real doctors. Absolutely useless service.
58 replies
13 months ago
Lancet issue resolved
I would like to thank Meloney from Lancet customer relations for taking the time to look into my query and for being professional and understanding. Companies need more employees like Meloney who takes time to assist and help customers efficiently. Thank you Meloney.
53 replies
Review Distribution
5 Star
4 (3.1496062992125986%)
4 Star
6 (4.724409448818897%)
3 Star
0 (0%)
2 Star
9 (7.086614173228346%)
1 Star
108 (85.03937007874016%)