SB
Stellar B
Active since Mar 2019
2
Reviews
0
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Reviews
2 reviews10 months ago
Shoe Return at Europe Art
Bought the shoes on the 20.05.2024, I wore the shoes on the 24.05.2025 and i realized that the shoes were uncomfortable and whilst walking, the back part of it was coming off. i didn't even wear the shoes for more than 30min that's how uncomfortable they were. Mind you, its the first time I'm returning something over 9 years buying at the store. I returned the shoes on the 05.06.2025 in a box and attached receipt. Had paid R1745 for the shoe. below is the response from: Lana Jankolovski Thank you for reaching out and for your continued support over the past nine years. We truly value your loyalty and appreciate the trust you’ve placed in Europa Art.We understand that the shoes you purchased on the 20 May did not meet your expectations in terms of comfort and fit. After reviewing your feedback and confirming the details with our store team, it was confirmed that the shoes have been worn. As such, and in line with our Company policy, we are unable to offer an exchange or refund on shoes that have been worn. We appreciate your understanding in this matter.
0 replies
86 months ago
ZA SA Extremely bad Customer Service
zara SA menlyn and Mall of Africa have zero customer service. The purple suit is been displayed for more than 10 days and the store doesnt have it inside. As a customer this is wrongful adverti*****t, as i wanted to buy the one displayed since it is XS but they all refused and said the suit is till coming from spain until today which marks 10days and the suit hasnt arrived. we cannot accept this kind of poor customer service as South /africans. Zara needs to go and learn from the likes of Woolworths about Customer Service. Your staff is not well trained and act as if we owe them when we require a service. this is unacceptable and needs tpo be sorted out asap. I want the purple suit and i will get it. my number is ********** 725. ot Zara will have to close their doors in SA. this babaric behaviour must stop.
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