Justin M

No respect!!!

This was the worst experience ever! I visited Africa Sewing Machines and I told the sales person/owner what I needed to manufacture on the day of sale and he sold the most expensive machine in the shop just to get a sale which is not the problem because I needed something of superior quality however I found out the machine was wrong for my use and is used for thick fabrics in upholstery industry so I called him and he said he will call me back but he did not. I then called him the next day and he started using vulgar languages saying that I asked for that machine and if I want another machine I must pay for it. I told him not to use obscene language and he said "do what you want". He insisted that I asked for that walking foot machine when he told me this machine is perfect for making the small fabric items that I explained to him. After insisting he said he is not sure who I am so how can you insist that I asked for that machine. He told me "you must have been drunk on the day you bought the machine because you checked the machine when you bought it" and I had to explain to him the machine was in a box that I assembled at home and the machine that he showed me was a demo in his shop he then got even more angry with the facts and proceeded with obscene language. I tried to explain that he should talk to customers with respect but he dropped the call. I don't mind purchasing another machine however admit to your mistakes and respect your customers.