Themba S

FALSE ADVERTISING AND HORRIBLE TREATMENT

It was the worst nightmare experience,false advertising .We were told the hotel villa was a 5star and we will have access to a private beach ⛱️ from the villa and private pool. We requested for a refund since we realised when we got there that the hotel is not even a 5star and When we arrived there was no such ,they made us to wait till 9pm for them to look for a better guest room but still they failed we were told only arround 9pm (since we arrived there 5pm driving all the way from Mpumalanga)that theres power failure and some rooms were burning so we are forced to sleep in that villa and we refused since its not what we were promised telephonically and its not what we saw on their website. We did not sleep there we had to go arround that time of the night to look for another hotel that was proper and we found one. We were illtreated by the hotel manager by the name of Ronald ,who promised us a full refund of R20000 and made us sign a refund Form but till today the was no refund that came through. When we call he keeps promising to revert back to us but he doesn't. He also refused to give us the hotel owners number . THIS HOTEL IS 0STAR ITS VERY HORRIBLE .