Riëtte Eiselen

Poor communication, lack of action and performance

If you ever think of using WatchProp as a Managing agent for your complex, think again: After the wind storm of 6-7 April in Somerset West, I wrote a lengthy email to WatchProp delineating the damage and problems experience(d) as a result of the storm. In particular the barrier fence between my and the neighbour’s unit collapsed. WatchProp responded that a quote will be obtained for replacing the fence. However I wrote lengthy emails regarding their lack of communication and performance on 23 and 30 April. The first response from WatchProp on the issues raised in my initial email was received FOUR WEEKS after the initial email. However, their email provided no definite action plan. They only made promises. I immediately responded complaining about the lack from progress on their side. The final communication to WatchProp was on 10 May where I simply asked them to tell me when the fence will be replaced. I am still waiting for a response. It is now SEVEN WEEKS after the storm and my initial email to WatchProp and I am still waiting for them to do anything, especially as far as the fence is concerned.