AV
Andrea H
Active since Apr 2019
3
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Reviews
3 reviews6 months ago
Extremely Disappointed – Unprofessional Service & Poor Management
I had a truly traumatic experience at Sorbet Man Menlyn Maine. The barber who cut my hair was clearly untrained or completely lacking in skill — my hair was left uneven, chopped in patches, and looked as if it had been hacked away due to lice. It was not just a bad haircut; it was a complete butchering. I attempted to escalate the matter responsibly, but was met with equal levels of unprofessionalism. The manager was "unavailable" for two days. When I called the head office, I was passed around from person to person with no accountability. Eventually, the general manager hung up on me mid-call — completely unacceptable and incredibly disrespectful. If you value your appearance, professionalism, or self-esteem, I strongly advise you to avoid this branch. They lack not only trained barbers but also the most basic customer service standards. A brand like Sorbet should be doing much better.
0 replies
86 months ago
Leather is actually VINYL
I'm angry that hello peter makes me give 1 star to proceed to write my review. We have purchased a 80K lounge suite from Bakos which had to be exchanged and took many months. we had also bought leather dining room chairs, during their beginning of year crazy sale- marked down 50% this was 3 years back we paid R3000 per chair on the sale when the chairs arrived I was disappointed as the wood on the legs was such poor quality but after the drama with the lounge suite I just didn't have the energy and left it. Now I see after years of treating it with their leather treatment for leather that the seating area is cracking.... I called customer care and was advised they will call me back two weeks later I called again to be told they had tried calling me....not sure on what number- Today im told that our leather chairs are in fact imported VINYL chairs and not leather at all- why was I then sold "leather "chairs as well as the "leather" treatment the customer care lady Candice then proceeded to tell me that the price R3000 should tell me its not leather, I told her that it was the sale price ….and I for one don't like being sold and item under false pretenses they should advertise their items as Vinyl chairs not Leather chairs and sell their client leather treatment for years...…. she advise they will recover the chairs at our cost. NO Thanks - Bad quality and bad service - don't waste your money at bakos youre not buying what is on the floor or in fact whats on the description -and none of their "leather" furniture is guaranteed....
0 replies
86 months ago
Leather is actually VINYL! Bad quality
I'm angry that hello peter makes me give 1 star to proceed to write my review. We have purchased a 80K lounge suite from Bakos which had to be exchanged and took many months. we had also bought leather dining room chairs, during their beginning of year crazy sale- marked down 50% this was 3 years back we paid R3000 per chair on the sale when the chairs arrived I was disappointed as the wood on the legs was such poor quality but after the drama with the lounge suite I just didn't have the energy and left it. Now I see after years of treating it with their leather treatment for leather that the seating area is cracking.... I called customer care and was advised they will call me back two weeks later I called again to be told they had tried calling me....not sure on what number- Today im told that our leather chairs are in fact imported VINYL chairs and not leather at all- why was I then sold "leather "chairs as well as the "leather" treatment the customer care lady Candice then proceeded to tell me that the price R3000 should tell me its not leather, I told her that it was the sale price ….and I for one don't like being sold and item under false pretenses they should advertise their items as Vinyl chairs not Leather chairs and sell their client leather treatment for years...…. she advise they will recover the chairs at our cost. NO Thanks - Bad quality and bad service - don't waste your money at bakos youre not buying what is on the floor or in fact whats on the description -and none of their "leather" furniture is guaranteed....
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
3 (100%)