Derrick H

Dishonest and Unetical Stemar Security Systems

I have only rated them 1 start because I cannot rate them zero stars. Please do yourselves a favour and stay away from this company. They are unethical and do not even know what their own terms and conditions say. In short, they did a job for the company I worked for. There was a 12 month warranty given and after 9 months their security system stopped working. I logged a call with them and a technician was sent out. The technician was there 3 times at our premises. After the technician left, we received an account. I asked them what the account was for and they said it was for the labour as labour was not included in a warranty. I then asked them them to show me where this was stated and they said in their terms and conditions. I went to our invoice and the agreement we signed with them and I proved to them that their terms and conditions only say "12 month warranty" and "6 months warranty on the 12v battery". When I called and confronted them about it they played dumb and said that "everyone knows labour is excluded in the repairs" and I said exceptions like that are to be stated clearly in their agreements. I am not sure if they have now updated this now. For the last 5 years they have gotten a company called Vericred to call and threaten me. Do NOT use these unethical clowns. There are many honest service providers out there who do a much better job and that do not need to send someone out 3 times to fix something so simple.