Benjamin N

Renault Ontdekkers Services Terrible

Hi I took my car in for the 60 000km service at Renault Multifranchise Ontdekkers on 3 April 2019 . A day later On 4 April 2019 an error message display Check Auto Gearbox. I called the help desk for assistance and they advised the car will need to be towed back to the dealership. The dealership advised they will need to complete Diagnostics on the car and get back to me. On 5 April 2019 after numerous attempts to get hold of them to find out the issues they advised that the Solenoid needs to be replaced and they need to send the Warranty Claim to Renault Group. On Monday 8 April 2019 Yolandi called me to informed me that she sent the Warranty Claim through and will provide me with feedback. Today 12 April 2019 four days later i am still waiting for them to call me back and return my car. The reception can never transfer you to who you want to speak to and can never get them to call me back. I submitted queries and complaints on their website with no resolution or feedback. I will now be taking this up with MIOSA (Ombudsman) to assist further.